100+ Service Delivery Manager Interview Questions & Answers (Updated 2024) | AmbitionBox

Interview Questions

Q1. 8. A critical deliverable which was to be delivered to the C-Suite is way behind schedule, and you get to know this in the 11th hour. How will you communicate this to the leadership?
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Q2. 7. A vendor is very rigid with a change. The change entails a crucial aspect of your system which is an extension, but was not documented explicitly. How will you negotiate?
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Q3. 2. What do you think about the future of digitalising HR, as a function?
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Q4. 5. Walk me through an HR System implementation roadmap, right from sourcing to institutionalising it and then sustaining it?
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Q5. 13. Exposure to analytical tools like Power BI
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Q6. 14. Questions for panel
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Interview Questions

Q1. Explain a value added project delivered and what is the impact
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Q2. If you have to set up a new process from a client, what approach would you follow
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Q3. same as above but mostly detailed and extensive questions about banking processes
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Q4. Quesrions were mostly based on my previous banking knowledge
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Q5. Interview lead with work experience and technical questions related to the job requirement.
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Interview Questions

Interview Questions

Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
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Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
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Q3. How are metrics tracked.
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Q4. Simple Interview if you have your Domain Knowledge -Easy Crack
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Interview Questions

Q1. Many questions most of were related my technology..
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Q2. Managerial by different manager, they were not sure may be
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Q3. You have to explain your technology in details. Read the job descriptions carefully.
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Q4. Managerial round again for some conf.
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Q5. Nothing great.. Mostly salary related
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Interview Questions

Q1. How would you manage timely delivery, if there is a client whose requirements for delivery change after start of engagement
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Q2. How would you manage delivery with Govt clients, where they have short notice schedules for program presentation.
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Interview Questions

Q1. Achievements, Biggest clients, Vendor management, Report preparation, Presentation, Resource Management, Finance, Billing, Account Management, Technology implemented and Automation.
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Q2. What is biggest challenge while managing client
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Interview Questions

Q1. Branch banking operation related questions
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Q2. Locker death claim partnership account minor account process cash process legal process
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Q3. Death claim settlement of private limited company, FATCA, KYC for individual account opening etc.
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Interview Questions

Q1. Approach on service desk delivery
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Q2. Automation habdled
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Q3. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees
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Interview Questions

Q1. Question were asked base on ITIL, ITSM Framework, People Management, Client management, Escalation Handling, Vendor Management and Asset Management.
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Q2. L1&L2, EUC, Database, Network, Server Management
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Service Delivery Manager Interview Questions