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Engaged Employer

Amazon

4.0

based on 26.6k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Amazon Customer Care Executive Reviews

Updated 1 May, 2025

Category Ratings

4.4

Company Culture

4.3

Salary

4.3

Work-Life Balance

4.2

Skill Development

4.2

Work Satisfaction

4.0

Job Security

3.9

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

76% employees reported

Rotational Shift

56% employees reported

Flexible timing

59% employees reported

No travel

78% employees reported

View more detailed insights

Gender based rating

4.4

Rated by Women

116 reviews

4.3

Rated by Men

143 reviews

Amazon is rated 4.0 out of 5 stars on AmbitionBox, based on 276 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the com... Read more

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Top Mentions in Amazon Customer Care Executive Reviews

276 reviews found

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Customer Care Executive in Indore (working remotely)

Full Time

Category Management & Operations Department

5.0

posted on 06 Apr 2025

Likes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Amazon

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sunehricutie

works at

Amazon

Is this even allowed? How am I supposed to react to this? Should I go and meet him?

Got this text from my boss this afternoon and he is requesting me to meet at a cafe after work hours. I always had shady vibes from him that is why I am not sure if it is safe to meet him alone outside office.

Got a question about Amazon?Ask anonymously on communities.

Customer Care Executive in Kolkata

Full Time

Voice / Blended Department

5.0

posted on 25 Mar 2025

Likes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Amazon Customer Care Executive Interview Questions

A Customer Care Executive was asked 2w agoQ. Tell me about your experience with customer service.

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A Customer Care Executive was asked 31 Oct 2023Q. How would you deal with customers?

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Get interview-ready with top interview questions & answers

A Customer Care Executive was asked 30 Sep 2023Q. How to use the Internet?

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A Customer Care Executive was asked 30 Sep 2023Q. What defines a good customer?

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A Customer Care Executive was asked 30 Sep 2023Q. How do you generate profit?

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Read Amazon Customer Care Executive Reviews based on locations

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Care Executive in Gingee

Full Time

Voice / Blended Department

4.0

posted on 30 Sep 2023

Work Details

Work timings: Flexible Timings

Work related travel: This job involves International Travel, Travel Within City.

Customer Care Executive in Bangalore / Bengaluru (working remotely)

Full Time

Retail Store Operations Department

5.0

posted on 20 Jan 2024

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Kolkata (working remotely)

Full Time

Customer Success Department

5.0

posted on 06 Dec 2023

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Coimbatore (working remotely)

Full Time

University Level Educator Department

5.0

posted on 27 Apr 2024

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

HQ - Seattle,Washington, United States

Internet

1 Lakh+ Employees (India)

Public

Media & Entertainment

Software Product

IT Services & Consulting

Emerging Technologies

Logistics

Urban Transport

Retail

People also ask about Amazon's Customer Care Executives

Is Amazon a good place to work for Customer Care Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 276 employee reviews, it's clear that most customer care executives have a positive experience working at Amazon. Company culture holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.9. Read reviews about company culture and career growth on AmbitionBox.

Does Amazon pay their Customer Care Executives well?

According to AmbitionBox reviews, Amazon customer care executives rate their salary and benefits at 4.3 out of 5, based on 276 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer care executives salaries here and to read reviews specifically about salary and benefits at Amazon for customer care executives, click here .

How is the work culture at Amazon for Customer Care Executives?

Work culture at Amazon for customer care executives is rated 4.4 out of 5 by 276 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer care executives, click here .

How is the job security at Amazon for Customer Care Executives?

Based on 276 reviews on AmbitionBox, Amazon's customer care executives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon for customer care executives, click here .

Is work from home available to Customer Care Executives at Amazon?

According to AmbitionBox, 76% of Amazon's customer care executives work from home permanently, 8% work from the office, and 16% follow a hybrid model, based on 24 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

Amazon Customer Care Executive Reviews by Locations

Amazon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 276 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 56% of employees reported the working days at Amazon as Ro...