CDK Global Reviews

Likes

This is a review based on last two years experience where Senior Leadership and ELT are awesome in Customer Operations starting from Director and level above it. However, the management level between TL and Director which are precisely Operations Managers are extremely poor. They never knew what they are doing however due to excellent communication skills were able to portrait an excellent image. People with intimidating characters who often use to threaten people of losing jobs. Ideas stating that MS Excel and Word are out of date applications in today's world. Never knew what is the difference between a business process and what is procedure. Incapable of identifying right KPIs for team or even never knew what KPIs are. Never even heard about process audits which then made them fail when the actual audit happened. This made people lose their jobs as the process was outsourced after audit failures. Few legacy systems which need to stay in-house have made people survive over a period of time. Ofcourse, ELT has played a phenomenal role on saving the people from losing their jobs as much as they can just because a level lower than them were highly incompetent....Read More

Dislikes

Please see the "Likes" section. An added comment as there is always a proximity level of everything. If business is working good in the current infrastructure at proximity level then without improving the infrastructure, leaders must not think of improvising the process. Else you will end up spilling over which will be difficult to collate.

Work Details

Work policy: As per need and request approved

Work days: Monday to Friday (Strict Timings) 

Work related travel: This is a desk job.

Likes

Cooperative and nice folks and colleagues in Product. Early days but a very open and supportive US based American VP. Engg. Team is also good. Good toolset for PMs.

Dislikes

HR Onboarding needs a lot of improvement. New hire onboarding is not working well at all, using workday which imo sucks and a lot of back and forth for travel, allowance, joining etc. requests. Have to follow up multiple times on things. Also some basics missing like coffee with convenience of paper cups, access to snacks etc. , water even during joining up. Very basic stuff easily solvable for a large company. Cannot comment on salary increments and stability as pretty early days yet....Read More

Work Details

Work days: Monday to Friday (Strict Timings)