eclerx.com
18 Years Old
Mumbai, India
Enterprise Software & Network Solutions
5001-10000
Private

Reviews' Summary from 618 reviews

3.6 / 5

Job Security

3.8

Company culture

3.6

Skill development

3.6

Work-Life balance

3.5

Work Satisfaction

3.2

Career growth

3.0

Salary & Benefits

2.8

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Working Days

Office Travel

Work Timings

Strict

Flexible

eClerx Reviews

1 - 10 of 618 ReviewsSort By: Popularity  |  Latest

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Poor

Likes

- Work environment, some of the people are good
- Liberty
- Job security
- For freshers, it is good to learn work ethics and gaining experience
- Leave policy
- Bi-Monthly bonus
- Night shift allowance

Dislikes

- No new learnings (if you are not lucky enough to get good process where you can learn)
- Too much of Politics
- Sycophancy and apple-polishing to gain advantage through to have promotions
- No good compensation
- Very less yearly salary increment after appraisals
- Penalizes and cuts off bimonthly bonus amount from the salary if errors made by an employee
- Very less Career growth
- Working in night shift is like hell
- No homedrop facility for the employees who works in night-shifts

Work

I worked in nightshift. It was very hectic and my process was also worst. Specially it was a US process. They talk very sarcastically on the call, when we used to attend it weekly

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Team outings

Soft skill training

Health insurance

+1 More

Job training

Show Less

113 views

113 views


Good
Terrible
Poor
Terrible
Good
Poor
Terrible

Likes

Only the process

Dislikes

Everything. Like if you work for more than 9 hour they won't appreciate for that but if you come late than your manager will take a meeting and take class of you and if you joined as an analyst then your life is jhand. You will receive salary around 11,800 if you take the pf and transportation. After that you don't have a right to talk, I mean if your client said anything which you are not meant to do as per procedure.. than also you have to do that. Client is always right, client can talk with you in any laguage and mood. You can't do anything regards to do that, client can Harris you in front of your team mates you can't do anything, your manager can Harris you on the floor or in the team meeting you can't do anything. If you say anything in your skip level meeting that also doesn't effect your manager or client.. so if you joined there than be there for an year because the process they are having this process have demand in market.. or if receive good feedback an all then you can be there till whenever you wanted to be.. the above is mine experience that's why I wrote this.

Work

Very bad experience.. I worked there for 12hr a day and some days more than 15 he but no appreciation and if I ask leave that also got cancelled.

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Working Days

Monday to Friday

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229 views

229 views


Poor
Poor
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Average
Average
Average
Poor

Likes

I liked the overall facilities provided by comapny in office such as good cafet area playzone .

Dislikes

I was in A US Vocie procss so it was night shift but we had no free picup and drop transport services were charged by comapny while almost all bpo provide for free.
I felt pressure working for the process we could not maintain quality as we were demanded more production than a good quality hence we had to compormise . Rest internal job posting has certain limitation and cerireia it is difficult to get to other Post and final calls depend on current manager for transfer . I did not like the way management handle the project fianlly that end me leaving the comapny however there are other project which works very smoothly and people are happy working for those are backned jibs.

Work

I was in a voice process my job invloed technical support we had to wait long for taking a break .

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Working Days

Alternate Saturday Off

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Team outings

Show Less

87 views

87 views


Good
Excellent
Excellent
Excellent
Excellent
Average
Excellent

Likes

I have spent 4 year with eclerx. And I was glad to be work with great brand. This is only company in the tricity where you will get salary on time, awesome work culture, excellent cafeteria, many more. I switched to the other company due to career growth buth still m missing my eclerx day.

Dislikes

Apm's are not professional, no manner how to deal with team members, and not more qualified as they spent 5 to 6 year there and promoted from SA to APM.

Work

Awesome, really that was my great time with eclerx. I am still missing my eclerx days. But I was hired as a quality analyst, I was like there as a production analyst. In Cima process, you can see that high management are playing with the company in Cima.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Cafeteria

Team outings

Soft skill training

+2 More

Job training

Facilities

Training

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34 views

34 views


Excellent
Good
Terrible
Good
Excellent
Average
Average

Likes

Really good company who start their career as fresher. Many new things to learn. Great training session provided by management. Give more opportunities to enhanced your skill set.
Friendly staff and managers.

Dislikes

After some level reached in the company you will no promotion chances
Even many projects getting rolled off suddenly so experience person again need to start from scratch to build repo.
Increment is very less as compared to market.
No transportation facility.
Even natural crisis company will follow their rules of unplanned leave and cut your 2 days salary.

Work

Same copy paste project as other back office has. Even you are engineer still u need to do same job as normal.

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Working Days

Monday to Friday

Facilities

Cafeteria

Team outings

Soft skill training

Show Less

102 views

102 views


Excellent
Average
Good
Excellent
Good
Good
Good

Likes

Eckerd is a very well mannered and most repetitive mnc in india and glad that I was worked for one of the top most high stock exchange and registered organization.

Lots of opportunities are there just face it and yes Eclerx is not call center it's an KPO. Understand the term KPO and donot listen to the people who demotivate you towards Eclerx work environment.

Thanks Eclerx wish to work again with you in future.

Dislikes

Only salary issue and yes rotations are there alot else management and Hr and Eclerx is excellent.Always and always care and supportive.Many thanks

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Working Days

5 days working and two days off

Job Travel

I have to travel within the city

Facilities

Free transport

Childcare

Cafeteria

Team outings

+5 More

Education assistance

Soft skill training

Health insurance

Job training

Facilities

Movie Tickets, Bonanzas and many many more

Show Less

848 views

848 views


Average
Good
Average
Good
Poor
Average
Average

Likes

Eclerx services is best known for it's work - life balance. If you are starting your career as a fresher then eclerx is the best company to go for. Colleagues are helpful too.

Dislikes

Eclerx services is not good for career growth. There was a time when there were auto promotions but I believe they have stopped it now. Salary is way too less when compared with other companies. Job security is average. They don't provide any additional facilities to the employees. They charge even for company transport.

Work

My work was challenging but I didn't get much knowledge from it. There is minimal transparency and work load was huge.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

5:30 PM to 2:30 AM (strict)

Facilities

Cafeteria

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53 views

53 views


Average
Good
Terrible
Average
Good
Poor
Poor

Likes

The company has a wide area of business projects, where you can get opportunities to explore your knowledge but in terms of growth, it lacks to motivate employee and poor salary improvement however if you need a secured and balanced work life you may opt for Eclerx.

Dislikes

It lacks to motivate the employee to grow in amuch needed time, and poor salary improvement, no transport facility ( pick up and drop).

Work

Honestly speaking at the beginning of 1 year I have to face lots of challenges as the entire work is dependent on me and there is no backup so I have to work and also have to create a backup plus there is a high amount of risk and work pressure.

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Work Timings

1:30 PM to 10:30 PM (strict)

Facilities

Cafeteria

Team outings

Health insurance

Show Less

55 views

55 views


Poor
Poor
Poor
Poor
Average
Poor
Poor

Likes

For a fresher the company is very good

Dislikes

Internal career growth is a mess. Senior Management sometimes not reachable or do not pay heed to the issues faced by juniors. You may see some not deserving candidates getting promoted and many more things. Salary is very less for internally promoted managers. Appreciations from the client were side cornered during my appraisal meet.

Work

For some of the teams(30%) there is not much work but for certain areas of financial markets domain there is hell lot of work. People may need to stretch to complete their work. Pressures from senior management to perform is always there,

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

6:00 AM to 3:30 PM (strict)

Facilities

Cafeteria

Team outings

Education assistance

Soft skill training

+1 More

Health insurance

Show Less

66 views

66 views


Good
Average
Poor
Average
Average
Average
Average

Likes

Young and Vibrant friendly culture of people who induces you to take more responsibility and helps to solve key problems as well. Sufficient training is provided to get things learned .

Dislikes

Canteen is poor, transportation facility is hectic and pathetic, Appraisal is a joke, work life balance is sometime tempered and talking about the politics in the workplace Eclerx is not only the one in this category . In fact every company has this problem of gossiping and back biting to get more regressive .

Work

When it's new and challenging work its fun bt when its comes to redundant and more of a repetative ones its certainly a boring one.

Show More

Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

6:30 PM to 3:30 AM (strict)

Facilities

Team outings

Soft skill training

Health insurance

Job training

Show Less

74 views

74 views


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