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EXL ServiceWork with us

3.7

based on 7.6k Reviews

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EXL Service Customer Care Executive Reviews

Updated 16 May, 2025

Category Ratings

4.2

Job Security

3.9

Company Culture

3.6

Work-Life Balance

3.5

Salary

3.5

Skill Development

3.5

Work Satisfaction

3.3

Promotions

What employees say about EXL Service?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

80% employees reported

Flexible timing

63% employees reported

No travel

78% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

53 reviews

3.8

Rated by Men

96 reviews

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Top Mentions in EXL Service Customer Care Executive Reviews

157 reviews found

Sort By: Popular

Customer Care Executive in Noida

Full Time

Administration Department

4.0

posted on 13 Aug 2024

Likes

Good place to be , employee centric, Nice work environment. Timely pay, perks and leaves.

Dislikes

No employee training skill development provided, less appraisal.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Full Time

Voice / Blended Department

5.0

posted on 08 May 2025

Likes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune (working remotely)

Full Time

CSR & Sustainability Department

4.0

posted on 26 Mar 2025

Likes

Good work life balance

Dislikes

Promotion opportunity

Work Details

Work days: Monday to Friday (Strict Timings)

Read EXL Service Customer Care Executive Reviews based on locations

Customer Care Executive in New Delhi

Full Time

Non Voice Department

5.0

posted on 31 Jul 2024

Likes

Environment

Dislikes

I didn't find anything to dislike.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about EXL Service.

Customer Care Executive in New Delhi

Full Time

Customer Success Department

5.0

posted on 22 Jul 2023

Likes

Good service and Responds to customer quickly.

Dislikes

,ok

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Care Executive in Noida

Full Time

Back Office Department

1.0

posted on 30 Dec 2022

Likes

I have been nothing work but update training me.

Dislikes

I noting work that new update training.

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Care Executive in Noida

Full Time

Back Office Department

4.0

posted on 30 Jun 2022

Likes

Supporting staff and very good working environment

Dislikes

Nothing

Work Details

Very good working condition

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, International Travel.

Customer Care Executive in Pune

Full Time

Business Process Outsourcing Department

5.0

posted on 23 Jun 2022

Likes

Growing up carrier

Dislikes

Rotational shifts

Work Details

Excellent

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Care Executive (working remotely)

Full Time

Back Office Department

2.0

posted on 23 Oct 2024

Likes

Leave provides by company but manager not approve any leave. Cheapest mindset of supervisor.

Dislikes

When ask for PL & SL in case of health issues Supervisor not approve. Supervisor ask to rating down.

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Care Executive in Noida

Full Time

Back Office Department

4.0

posted on 02 Dec 2019

Likes

Exl is almost company best and this company secure your job.

Dislikes

Company growth is very slow and associate provide is very low.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Full Time

Other Department

5.0

posted on 26 Oct 2023

Likes

Positivity coordination learning

Dislikes

Work hours were too long

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

Full Time

Back Office Department

5.0

posted on 17 Mar 2021

Likes

The work environment is amazing and there is a immense gaming room and cafeteria for being fresh

Dislikes

They don't give opportunity to grow up for new joiners and don't pay hike

Work Details

I have 2 years and 5 month experience and work life is amazing average

Work timings: Strict Timings

Customer Care Executive in Pune

Full Time

Non Voice Department

5.0

posted on 08 Aug 2023

Likes

Good work life balance.

Dislikes

Very poor increment yearly. Its equal to none.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.

Customer Care Executive in Pune

Full Time

Back Office Department

5.0

posted on 01 Mar 2024

Likes

This company is very good for womens. Good work culture and job security and main thing is both way cab facility available (home pickup and home drop)

Dislikes

Customer Care Executive in Pune

Full Time

Back Office Department

4.0

posted on 29 Jan 2023

Likes

Exl environment..

Dislikes

Nothing all is good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Jaipur

Full Time

Back Office Department

5.0

posted on 16 Jan 2024

Likes

Very good company

Dislikes

No dislike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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HQ - New York City,New York, United States

IT Services & Consulting

10k-50k Employees (India)

People also ask about EXL Service's Customer Care Executives

Is EXL Service a good place to work for Customer Care Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 157 employee reviews, it's clear that most customer care executives have an average experience working at EXL Service. Job Security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.3. Read reviews about job security and career growth on AmbitionBox.

Does EXL Service pay their Customer Care Executives well?

According to AmbitionBox reviews, EXL Service customer care executives rate their salary and benefits at 3.5 out of 5, based on 157 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about EXL Service's customer care executives salaries here and to read reviews specifically about salary and benefits at EXL Service for customer care executives, click here .

How is the work culture at EXL Service for Customer Care Executives?

Work culture at EXL Service for customer care executives is rated 3.9 out of 5 by 157 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at EXL Service for customer care executives, click here .

How is the job security at EXL Service for Customer Care Executives?

Based on 157 reviews on AmbitionBox, EXL Service's customer care executives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at EXL Service, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at EXL Service for customer care executives, click here .

EXL Service Customer Care Executive Reviews by Locations

EXL Service Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 157 EXL Service reviews submitted by EXL Service employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if EXL Service is the right company for you. 80% of employees reported the working days ...