Overall Rating
Category Ratings
4.0
Company culture
4.0
Work Satisfaction
3.0
Job Security
3.0
Salary & Benefits
3.0
Skill development
3.0
Promotions/Appraisal
2.0
Work-Life balance
Operations Department
Overall Rating
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
It's good to work with them. The managers r very friendly. No issues on getting of salary & other benefits.
Not much.. But the project works r completely us based & night shifts..
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
The canteen food
If you are performing well from the whole team then no appraisal and if others are doing something wrong on chat for example using abusive language threatening to other party company doesn't give a shit but if the top performer only used rude tone in 1 or 2 chats they they terminate directly don't help them so that they don't get terminated
Full Time
Non Voice Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
Only Few TL'S are supportive and helpful in every situation.
Whole management is completely worst. Sales pressure is too high and management can sac any employee any time. Since they have paid the penalty to client management is recovering that cost by reducing incentives.
Full Time
IT Support Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
Nothing much very bad experience.
Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
Worst HR People
I recently had a very horrific experience with Firstsource. I had given my interview through Naukri.com. I even got the offer letter after being selected for NBS process. After that, HR Prajakta Sawant kept delaying my joining date in the name of pending verification from my previous company, which was all big LIES. The HR Prajakta told me that batch is closed for NBS and I cant join due to pending verification and asked to join a different process called Comcast, for which she said me to give ANOTHER INTERVIEW. They were telling lies after lies. Fact was that HR Prajakta and Firstsource hadn't sent for any verification to my previous company. I got to know about the delay when I called on my own. They didn't even care to inform me about the delay. They kept me waiting for weeks even when I have their offer letter. UNPROFESSIONALISM was at peak when I went to their office to ask them, the HR Prajakta Sawant with her senior HR, told me lies that I created a scene in their office. They were not even ready to listen to what I was asking and continuously shifting the blame on me and my previous company. Despite my efforts to resolve this issue, they kept diverting the topic and refused to listen to the truth. Be cautious when dealing with Firstsource, because they are very UNPROFESSIONAL and manipulating information to suit their purposes...Read More
Full Time
Finance Department
Overall Rating
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
My personal experience over here was really good. Team leaders and employees were supportive. Freshers can take advantage of incentives as someone willing to work can earn more
Transportation was a big headache here. The cab or shuttle used to not get allotted on time
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
Great company I miss it, I had to resign due to servical spondylitis. I'm fine now would like to come back.
I worked for 9 years I wish never fell sick. The management at that time did not allow me to rest but overall First source is an awesome company. I would love to join again.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
Yes company is good and I just say that only every where work is common but what we are doing and whet I givey best I just think bcos we can adorbe everything and everywhere so dont do hard work enjoy with smart work
Nothing to say
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
THE ONLY THING I LIKED ABOUT THIS COMPANY THEY GIVE IMPORTANCE AND RESPECT ALL THE RELIGIONS AND CULTURES
NO WORK SECURITY WHEN YOU START EARNING NO GROWTH IF UR GENUINE AND PRIORITIES UR SELF RESPECT POLITICS AND BIASED ENVIRONMENT MANAGERS NEED TO GET EDUCATED AND BUILD THEIR SOFT SKILLS “ PLAY SMART WITH COMPETITORS NOT WITH THE EMPLOYEES WHO WORK TO ACHIEVE YOUR COMPANIES OBJECTIVES
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
There isn't much.
Unless you get into sky process, please don't opt unless you're a fresher. Firstly the pay is less than market value and they will keep changing your process as per their requirements. While the changes they do not consider any incentives amount and pay you less than the previous process! Too much politics in a few processes, how hard you work doesn't make any difference.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Other Hospital Staff Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
Nothing. Literally nothing. Idiots gets promoted by licking shoes.
Everything. Outcome of your work will be decided by the management, not your hardwork and they will humiliate you.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
4.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
I was working with them due to my personal reasons i stopped reporting to the work but after 1 month Hr recognised that i was not reporting to office. HR ayushi Call me for Discussion so i reached to the office next day but when i tried to connect with her after reaching to office she didn't pick up my phone calls so i whatsapp her no reply next day she called me an asked why you didn't come for discussion so i told her that I had came but u didn't pick up my call,she told u should whatsapp me naa i told i did but u gave no response so i told her that please consider this as my last day i won't be able to continue to office but she told that its already 1 month ended u i told its your mistake that u have not contacted me before but...Read More
Son hhi i uc
Work days: Rotational Shift (Strict Timings)
Full Time
Corporate Training Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
It has lot of scope to develop.
Nothing is organised and office politics is at peaks. No proper HR team or capability development. Just for name sake they have departments.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
Good to earn
The pressure they put on the agent is unbelievable when you are leaving it will be more. And on paper it will be dayshift after trying it will be night shift
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
Overall Rating
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
It was a good experience and I got promoted as team lead in fourstsource. If you have right skillset you can achieve here
No flexibility. No job security.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Data Science & Machine Learning Department
Overall Rating
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
worked with First source for 1 years. Look, the company is never good or bad, but the employees working there makes it good and better. The people with whom I worked with were the best mates I ever had. Team bonding and work environment is the best thing that an organization should have, and the same I got from FSL.... Apart from itthe management system is also good. You get a better chance to grow in there. There is always a growth opportunities for the employees. And that is the best thing....Read More
Nothing
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Banking Operations Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
Work Life Balance.
After serving them 2 years, sincerely they couldn't rehire me, they stated to much unplan leaves, people will take unplanned leaves only in medical emergency not for fun can medical emergency can be planned to apply leaves in priority. FSL management should understand this, employee had served 2 years common.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
I like the way they handle the employees, yes everywhere you'll see some here and there but yes I like the company
Dislike is like is something is your boss want to do something they will do only they'll not see the proper things
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Support Department
Overall Rating
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
Great culture and work experience... Supported HR and management team. I recommended you may join with this organization blindly.....
Need more attention on good performers
Work policy: 3 days/week from office
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
Overall Rating
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
Nothing I like in the Firstsource Management is not good and not good cafertia. Deducated Breaks 30 mintues for 2 times you should not exceed the breaks and system is not good but you should login timely.
Management is not Good. Before training they will tell you will get very good incentives and when you will perform really time work. the incenticves will be deducated
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
Made some good friends and that's all what I got from this company
Salary is way too low and as checked with my colleagues in other departments, internal politics and gossip are at its peak. Management is unsure with promotion and upskilling and gives vague answers if asked questions. Salary hike are next to nothing every year.
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