Firstsource Solutions

4.0
firstsource.com
Age Unknown
Mumbai
Staffing & Outsourcing
10000+
Private

Reviews' Summary from 580 reviews

4.0 / 5

Company culture

3.9

Skill development

3.9

Work Satisfaction

3.7

Work-Life balance

3.6

Job Security

3.6

Career growth

3.4

Salary & Benefits

3.4

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Working Days

Office Travel

Work Timings

Strict

Flexible

Firstsource Solutions Reviews

1 - 10 of 580 ReviewsSort By: Popularity  |  Latest

Terrible
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Terrible

Likes

There is no real positive to working here, apart from flexible working hours.

Dislikes

There is no real learning and growth, employees are stuck doing repetitive jobs.
Talent and job fitment is wildly off, I was given very mechanical and copy paste type jobs despite being a highly educated professional.
Company policies are not employee centric, employees are not given any real benefits.
Even though Work from Home facility is available, I was never given any real chance take it; and even though I rarely took it (not more than 2-3 times a year) I was not made very comfortable about it.

HR does not stand by employees who are facing issues.Even when they know that employees are in a difficult situation they do not provide any real help.
Company shows no loyalty to it's employees: a tenured employee who served over 14 years and was also a single parent, was suddenly asked to leave with very short notice period.

Company tries to boast that there is an open door policy, but it does not actually exist. Any interaction with Senior leaders needs to be authorized by Manager.

Work

Huge gap between talent and job fitment. Made to do very odd jobs. Tasks were very repetitive. Not given the opportunity to grow & learn. No job satisfaction. Company policies are bad. No real benefits for employees. Would NOT recommend

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Working Days

Monday to Friday

Job Travel

I have to travel within the country

Work Timings

10:00 AM to 7:00 PM (flexible)

Facilities

Work from home

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282 views

282 views


Average
Average
Average
Average
Good
Average
Good

Likes

I like everything about firstsource except one thing.. Firstsource is my first job career life.... In firstsource, it was mine first career journey... Teammates are good and friendly but not everyone... Team leaders are awesome....

Dislikes

I don't like is office politics, in firstsource office politics happens very badly... And when it happens they take action but it's takes alot of time.... So Hr policy is also not that much good... Even top management also do politics.. And many things I have in my mind but I don't want to disclose it.... Firstsource is good and bad itself... But no matters it's our life it all depend upon how we handle the situation... One reason behind left the firstsource is this office people and politics... I handled the situation in every manner but mine tolerance level is out of control bcoz action they were taking is slow... And on daily basis it's was a headache for me..

Work

Daily basis hectic... But working in firstsource is enjoyable and comfort zone...

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Cafeteria

Free food

Team outings

+3 More

Education assistance

Soft skill training

Job training

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13 views

13 views


Excellent
Terrible
Terrible
Excellent
Excellent
Terrible
Terrible

Likes

Got to learn a lot in this company, very friendly staff and management, only concern is that there's very less growth nd it only favours the favourites, salary don't expect it more than 15 k even for seniors, it's only best for those who have already become managers and they will never quit this company because of the job security and the benefits that they get, only the associates have to go through hell and there's too much pressure, the first thing you'll notice that they hire each and every day due to the amount of attrition. This place is best for starters.

Dislikes

Biased managers, very less salary, transport, shifts, weekly offs are always split off's. yearly hike is very very less. Cafeteria food sucks

Work

4 years of joy , sleepless nights, best colleagues and team leader, but still unhappy with a lot of other things like sales targets which can only be achieved by conning customers this will leave a negative thought in your own heart.

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Work Timings

5:30 PM to 2:30 PM (strict)

Facilities

Soft skill training

Job training

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87 views

87 views


Good
Good
Average
Good
Good
Average
Good

Likes

Good work culture, flexible shift time, Friendly support by all members of FSL , on time salary policy, innovative team and an excellent environment to work. I loved it. Really a good company to work.

Dislikes

According to the nature of duties and job profile, compensation was not sufficient to work whole month with free mind. Appraisal policy was goings down from 2013 and no any extra incentives was given for a good job. Salary was not up to the mark as per company standards and as per state Capital.

Work

I enjoyed my job profile and i learned lot of things. A good process and to interact with different type customers was a memorable movement of my life.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Show Less

28 views

28 views


Good
Good
Terrible
Good
Poor
Good
Good

Likes

Firstsource is a great place to work, salary on time,skill development session provided seperately, teammates and boss always helpful. Everyone stand together to accept any challenge.

Dislikes

Top level management don't communicate with the bottom chain,as I have face a ramdown of centre they don't give relocate opportunity in other center, also management team don't bother to look for new business.

Work

I have worked in firstsource solutions more than 1and half years but when center close they don't even provide relocation option to me where that very time another center required 2 manpower in same position.

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Working Days

Weekly one off

Job Travel

I do not have to travel. It's a desk job.

Work Timings

3:00 PM to 12:30 PM (strict)

Facilities

Free transport

Team outings

Soft skill training

Job training

Show Less

90 views

90 views


Poor
Terrible
Terrible
Terrible
Poor
Poor
Terrible

Likes

Working at first source is worst. I request all of you not to have this company as first choice itself. The chairs and especially the computer is not in proper. When any complaint raised no action will be taken. Irrespective of whatever the situation is they want the targets to be completed. At he time of flood or any other worst situation where the government tells not to run office still this company wants employees to come and the company commits of can and food at that time. But both cab will not be coming in the end and the food will be worst like if you leave the food for few min more you can feel it is getting rotten.

Dislikes

Worst

Work

Hectic worst experience in my life which i don't want to think itself.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

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79 views

79 views


Poor
Poor
Terrible
Average
Terrible
Terrible
Poor

Likes

my teammates and other few were very freindly.. incentives and other pays are good, if money is what you are looking for , its the right place, but policies often change so does the incentives,,..

Dislikes

Job security, pay varies, when comes to basic pay, the worst in the industry,. they pay the lowest because incentives but all dont get the same opportunity to earn incentives, transport and canteen facilities are terrible.. if career is your priority, then dont ever go there, if you are smart and if you only want money, then thats the place !! if you are quitting, HR team will never bother to retain because everyday they keep hiring!! one way transport and thr transportation deduction on salary are high!!

Work

i delt with technical and billing < voice process>,

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Facilities

Cafeteria

Show Less

92 views

92 views


Average
Average
Poor
Poor
Excellent
Average
Average

Likes

Analytics team was very new, so there was a lot of opportunity to try out new things, teammates we're knowledgeable

Dislikes

In Analytics they will hop on from project to project and tool to tool,very difficult to consistently gain expertise on a tool. There will be no training or time given to get comfortable with a new tool, instant results will be expected, most managers have zero technical knowledge they themselves don't know what is needed, they just chase around. Very low salary is offered.

Work

Work was interesting and tedious, but the managers just irritate you asking "by when can you complete it" all the time, they have no understanding to assess the amount of effort/time required for a task

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Work from home

Show Less

109 views

109 views


Good
Average
Excellent
Good
Good
Average
Good

Likes

Teammates are very friendly and supportive. Training was also very care and attentive up-to-date. Job security was good as much as I expected. Growth was just okay. Salary/incentives are very nice, you can earn as much u work hard. Work environment was too good with support by high authority. Work life balance was nice and flexibility.

Dislikes

Growth was a little bit slower than expected.

Work

On the basis of my research I hoping that someday I will get recognised for all this effort. As long as I get work closely with management, it will be a great
learning experience.

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Working Days

6Working days in a week.

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Cafeteria

Education assistance

Soft skill training

+2 More

Health insurance

Job training

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90 views

90 views


Good
Poor
Excellent
Good
Good
Average
Average

Likes

The team leaders at the company are the best thing. They support you no matter what and are a family. Be it good times or bad times we are always cheered by our team leaders.

Dislikes

The management is on the harsh end. I feel they need to be more polite and helping. I quit my work recently and at the end i wasnt paid my bonuses and the amount payable for my accumulated leaves.

Work

Work is very hectic. 7 hours 40 minutes of net log in other than that it is a half day. Call pressure through out the day.

Show More

Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

3:30 PM to 12:30 PM (strict)

Facilities

Free transport

Cafeteria

Soft skill training

Job training

Show Less

194 views

194 views


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