Freshworks Customer Success Manager Reviews

Likes

1) Good food, Good people and supporting manager. You have a challange of picking up things on your own if you don't you will be lost, 2) Full transparency in product and processes! 3) flexible timings and leave policies

Dislikes

1) A little bit of politics and Partiality with female employees, equality factor is missing! 2) Change in processes is very frequent and disturbing 3) Salary is comparatively low, you cannot justify your work and it goes all to vein if you don't take initiatives, so why do we have management at first place ?

Work Details

Work policy: 4 days/ from office from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good facilities,Good Policies,

Dislikes

Communication, Location, pay structure

Likes

Great Team and good learning opportunities

Dislikes

Hikes/Appraisals

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good culture

Dislikes

Very redundant work.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

- company culture - work life balance - smart colleagues - admirable much needed perks like free food and cab pick-up - great tools to work with and be more productive at work

Dislikes

Promotions and Appraisals take time. Could be better.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Team mates and comrades are really helpful and nice.

Dislikes

1. Constant changes in the process. Nothing is defined 2. Higher management is confused always about how to determine the MBO (part of variable pay) 3. Horrible management - They might look friendly from the outside but too much politics going in.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

1. On time salary 2. Perks and benefits 3. Good ITSM Product

Dislikes

1. Too much politics 2. No Appraisals 3. Tamil dominated 4. North and South Indian divide 5. Senior Managers are inefficient and keep changing policies and processess

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Food and snacks Ambience

Dislikes

No flexibility for wfh

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I appreciate the company's supportive culture, opportunities for growth, and the managers who always help employees to grow in the career ladder.

Dislikes

When you work for such company, you don't find cons.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work-Life Balance, Salary on time.

Dislikes

Conserved Teams and Team Members. Lake of KTs or Unstructured knowledge transfer. Lack of confidence in new people. They are focused on a few Key and old people. Context switching is very high.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Flexible working hours

Dislikes

Lately there has been frequent org rearrangements. Managers are never satisfied. Team changes are with immediate effect and quarter reviews are reduced. Managers are more focussed on delivering unattainable ETAs. Career growth wise feels like we are stagnant. All this can vary depending on the team you are in and how your manager is.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It used to be an employee friendly company.

Dislikes

Management is full of non Indian folks that keeps changing every quarter or a year. No clarity and unreasonable pressure.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Great learning curve

Dislikes

All operations and decisions done from Chennai. If you are based out of Chennai you will have to work a lot to event get a thank you on something you did good.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Decent work-life balance, and people are understanding of this.

Dislikes

Language barrier is there. If you are at Chennai office specially at IC to middle management level, people tend use Tamil, which is a really restrictive thing for a company trying to grow internationally and restricts the talent pool the company could be hiring from.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Food and culture are the only good thing

Dislikes

Company's recent layoff policy

Likes

The company culture but now it is not the same.

Dislikes

New rules which is not good for the employees

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)