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Fusion CX
3.5
based on 1.5k Reviews
Company Overview
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Fusion CX Reviews
Updated 17 Apr, 2025
Overall Rating
3.5/5
based on 1.5k reviews
On-Par with industry's average
know moreRating Distribution
5
536 (34.9%)
4
300 (19.5%)
3
233 (15.1%)
2
116 (7.5%)
1
353 (23%)
Category Ratings
3.5
Skill Development
3.4
Work-Life Balance
3.3
Company Culture
3.3
Work Satisfaction
3.2
Job Security
3.2
Salary
3.0
Promotions
What employees say about Fusion CX?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
84% employees reported
Rotational Shift
48% employees reported
Flexible timing
54% employees reported
No travel
66% employees reported
View more detailed insights
Gender based rating
3.6
Rated by Women
542 reviews
3.3
Rated by Men
892 reviews
Fusion CX is rated
3.5 out of 5 stars on
AmbitionBox, based on 1.5k company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
... Read more
Detailed Fusion CX Employee Reviews
Likes: Nothing. It was a horrible experience. Dislikes: I'll try to be as constructive as possible. The people running the management were not capable. They were emotionally unfit and if you crossed paths with them they were going to take it out on you in the office. Our team leader, let's call him Joe, used to call us individually every hour to remind us of our performance. No one liked... Read More
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: I like the most is manager never turned up on every Monday he didn’t even tuned up the whole week sometimes. Dislikes: 1) Zero Management (eg. Manager Hr payroll teams)
2) No Future for the agent’s
3) can’t see any growth
4) unprofessional client
I was working here for 1year and 11 months my last date was on Feb 2024 hr told me that my FNF ( full and Final) will release in 45days as the company policy , after complete 45days ask to wait till 60days... Read More
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
View all detailed Fusion CX employee reviews
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Explore Reviews by Department
View AllTop Mentions in Fusion CX Reviews
1.5k reviews found
Sort By: Popular
Likes: Believe me there is not a single thing to like . I mean just a horrible startup company Dislikes: The Hr named Debosmita is a terrible person . The managers was rude but thankfully I got well mannered TLs . Washrooms are stinking , doors are broken even chairs too. I was literally started drinking less water to not to use the washroom. Extremely unhygienic. Hrs are not helpful at all and Management is poor . Go for other company... Read More
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: Nothing in particular Dislikes: A lot, very poor management and a lot of blame game and corporate politics. Particularly my manager behaved like an illiterate. Will say is trying to help but at the end will sue whover is under him under mysterious circumstances. 
3d 
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
What people are saying about Fusion CX
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fulltequila
works atFusion CX
Need job as an immediate basis as an IT operations roll. If any one having connection please share me.
Got a question about Fusion CX?Ask anonymously on communities.
Likes: Nothing to say Dislikes: Hr should know the office dress code she used to wear thread sleeves dress and those dresses where her clivage is visible properly.such a bad experience shame on you fusion cx for choosing such employees
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Top Fusion CX Interview Questions
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Likes: There support and guidance have been invaluable for me and I appreciate the time and effort they invested in my growth
Dislikes: Salary increment policy is not transparent or fair and I believe work culture need to be improve
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Latest Fusion CX Employee Reviews
View AllLikes: There is nothing to like, especially the management of Syed Shirin Saah, she is such a bayas lady, full park circuse situated in the office in the international process, people don't know how to talk, how to respect, so many bad language used by TL and manager Dislikes: Nothing to say good, the management stick a chiwngum with my hair, and she blackmailed my that to not to say it to anyone, or else it would be a life threat for me.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Read Fusion CX Reviews based on designations
Likes: nothing is good except salary that too isnt as per industry standard Dislikes: Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. she... Read More
Likes: They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average. 
Dislikes: In Fusion BPO, there are so many process. I've worked for one process & now I'm writing about this process.
I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some are... Read More
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
You are reading trusted reviews. Keep reading to find out more about Fusion CX.
Likes: If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (: Dislikes: the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office pol... Read More
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Likes: I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers.
From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedicatio... Read More
Dislikes: Nothing for now
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Likes: The manager is supportive. No too much pressure.
Dislikes: 1. Low salary
2. Stop the incentive without any reason
3. No job security.Anyday anytime they can ask to leave.
4. No matter what is your post, you have to do anything like IT work, business analysis etc
5. Third class management team.
6. No one help you from the HR team.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Likes: Nothing Dislikes: Salary issues you will not get as much as your work
There is no work life balance you need to work on off days as well
There is no leave
Ac off on running process shift end at 7 ac off at 6
No one care for you or agent
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Likes: Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
Dislikes: Nothing
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Likes: I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
Dislikes: Nothing
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Likes: A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all de... Read More
Dislikes: There's nothing to dislike here
Work Details
Work days: Monday to Friday (Strict Timings)
Likes: Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company
Dislikes: Nothing
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Likes: Working on the Fusion was my best decision which I had taken in my life. At the time of imterview I was quite nervous as used to be. But after reaching to the Fusion and after absorbing the friendly atmosphere and helpful culture, I was quite impressed and till It's going to be 6th month still I'm working here and it's still going on... Read More
Dislikes: I don't think so which I didn't like something. Disliking will be I think for those who will ignore or miss the opportunity to work here.
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Likes: A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all de... Read More
Dislikes: Sudden process rampdowns or relocations in the workplace can be challenging because they disrupt established routines, create uncertainty about roles, and can lead to added stress or anxiety. Employees often feel unsettled by abrupt changes, especially if there is little transparency or communication from management about the reasons... Read More
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: I’ve been working at fusion CX and it’s been a fantastic experience. The company fosters a collaborative and inclusive work environment that encourages growth and learning. The leadership team is supportive, and there’s a strong emphasis on work-life balance. I feel valued and appreciated, which motivates me to perform at my best eve... Read More
Dislikes: None
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Likes: I had a rewarding experience working as a Customer Care Executive at Fusion Cx. The company provides a supportive and dynamic work environment where teamwork and personal growth are highly valued. My role allowed me to develop essential skills in customer service, problem-solving, and effective communication, enabling me to connect w... Read More
Dislikes: There is nothing to dislike about the company.
Work Details
Work timings: Flexible Timings
Likes: 1) Team Support
2) Exposure with opportunities for enthusiastic & optimistic Carrer orientated people
3) Process awareness Campaign
4) L&D department - Supportive for grooming the candidates
5) Inhouse Tool Support Team Initiatives
6) Employee Relation
7) RNR session
Dislikes: Honestly, when there are likes then there will some dislikes too. However, those are the challenges what we come over without fail.
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within Country, International Travel.
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HQ - Ohio, United States, United States (USA)
People also ask about Fusion CX
Is Fusion CX a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 1.5k employee reviews, it's clear that most employees have an average experience working at Fusion CX.
Skill development holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 3.0.
Read reviews about
skill development
and
career growth
on AmbitionBox.
Does Fusion CX pay their employees well?
According to AmbitionBox reviews, Fusion CX employees rate their salary and benefits at 3.2 out of 5, based on 1.5k reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Fusion CX salaries
here
and to read reviews specifically about salary and benefits at Fusion CX,
click here
.
How is the work culture at Fusion CX?
Work culture at Fusion CX is rated 3.3 out of 5 by 1.5k employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Fusion CX,
click here
.
How is the job security at Fusion CX?
Based on 1.5k reviews on AmbitionBox, Fusion CX employees rate job security at 3.2 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Fusion CX. To read reviews about job security at Fusion CX,
click here
.
Is work from home available at Fusion CX?
According to AmbitionBox, 7% of Fusion CX employees work from home permanently, 84% work from the office, and 9% follow a hybrid model, based on 279 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance,
click here.
How do I get a job at Fusion CX?
To get a job at Fusion CX, start by browsing the current open positions
here
and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Fusion CX interview questions and practice your responses to prepare thoroughly.
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 1.5k Fusion CX reviews submitted by Fusion CX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fusion CX is the right company for you. 48% of employees reported the working days at Fu...Fusion CX Salaries in India
| Customer Care Executive 387 salaries |   Unlock₹0.6 L/yr - ₹3.2 L/yr |
| Customer Service Associate 201 salaries | Unlock ₹0.9 L/yr - ₹2.2 L/yr |
| Team Lead 193 salaries | Unlock ₹1 L/yr - ₹4.6 L/yr |
| Customer Service Executive 185 salaries | Unlock ₹1 L/yr - ₹2.9 L/yr |
| Quality Analyst 178 salaries | Unlock ₹1.1 L/yr - ₹4.5 L/yr |
Employee Benefits at Fusion CX
Office cab/shuttle
34 total responses
International/On-site exposure
11 total responses
Free meal
3 total responses
Annual health checkup
1 total responses
+5
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