Groupon is rated
3.0 out of 5 stars on
AmbitionBox, based on 39 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Groupon is rated
3.0 out of 5 stars on
AmbitionBox, based on 39 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Groupon Customer Service Representative Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
39 reviews found
Sort by:
Popular
Customer Service Representative in
Chennai
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Nov 2024
Likes
Colleagues
Dislikes
No catering services and job security
Customer Service Representative in
Chennai
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 31 May 2024
Likes
We can log in and log out on time. No over time or work pressure.
Dislikes
No promotion even if you work smart.
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Similar companies for Customer Service Representative
Worst company, they didnt bother about ur personnel life and health. About salary and incentives are worst ever practise, they made us to work lot and do cost cut in all incentives. No team out, no team lunch. No performance bonus. Completely worst company
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Chennai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Sep 2023
Likes
Used to be the best place to work.
Dislikes
The management.
Work pressure.
Work Details
Work policy:
3 days, 7 days, & 15 days as per your performance.
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Chennai
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Nov 2023
Likes
friendly atmosphere
Dislikes
There are no dislike
Work Details
Work policy:
15 days per month
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 27 Nov 2023
Likes
Office environment
Dislikes
Pressure and targets
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Oct 2023
Likes
No pressure and good Environment
Dislikes
Shifts
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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Groupon.
Lack of growth opportunity. and movement to other fields
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 23 Feb 2022
Likes
Good place to work for short time. Now groupon changed a lot
Dislikes
Micro management, is the only thing I dislike.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Full Time
·
Customer Service Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 May 2021
Likes
Good incentives
Dislikes
No job security, freshers can go there for 1 or 2 years, target pressure, no Saturday Sunday off, no job security, anytime layoff may happen.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Nov 2021
Likes
Perfect in all aspects
Dislikes
I have nothing bad about Groupon
Customer Service Representative in
Chennai
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 29 Jun 2023
Likes
Friendly work environment
Dislikes
They often stress about achieving all the tasks all the time.
Customer Service Representative in
Chennai
Full Time
·
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 26 Jul 2023
Likes
Nothing big to expect this from group on
Dislikes
No recognition to the employees who work
Work Details
Work days: Monday to Friday
(Strict Timings)
Customer Service Representative in
Bangalore / Bengaluru
Full Time
·
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 16 Jan 2023
Likes
Good good good good good
Dislikes
Pressure pressure pressure pressure pressure
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chennai
Business Intelligence & Analytics Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 13 May 2022
Likes
Good company , but we can't grow as a customer service representative. If your designation is different like IT then this company has a huge potential, they pay well and work culture is awesome ..but no growth in customer service department.
Dislikes
No growth as customer service representative. You can't learn anything new and after few years you can't get a job because you are a customer service representative.
Work Details
It's awesome , all friendly . If you want a chill company you can join here
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Customer Service Support Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 03 Sep 2022
Likes
Good shift allowance and incentives.
Dislikes
No job security.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 26 May 2022
Likes
The support they provide to learn and implement on work
Dislikes
The only thing is there is no more scope in growth equally, no information is shared properly to about opportunities.
Work Details
Work life is moderate as earlier they never used to give work from home, only monthly once or twice after request though our process could allow after pandemic they are providing which could be given earlier if required
People also ask about Groupon's Customer Service Representatives
Is Groupon a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.0 out of 5 from over 39 employee reviews, it's clear that most customer service representatives have an average experience working at Groupon. Salary & Benefits holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 2.6. Read reviews about salary & benefits and career growth on AmbitionBox.
Does Groupon pay their Customer Service Representatives well?
According to AmbitionBox reviews, Groupon customer service representatives rate their salary and benefits at 3.7 out of 5, based on 39 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Groupon's customer service representatives salaries here and to read reviews specifically about salary and benefits at Groupon for customer service representatives, click here.
How is the work culture at Groupon for Customer Service Representatives?
Work culture at Groupon for customer service representatives is rated 3.2 out of 5 by 39 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Groupon for customer service representatives, click here.
How is the job security at Groupon for Customer Service Representatives?
Based on 39 reviews on AmbitionBox, Groupon's customer service representatives rate job security at 2.9 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Groupon. To read reviews about job security at Groupon for customer service representatives, click here.
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