HCL Technologies BPO Services

3.4
28 Years Old
Noida, Uttar Pradesh
IT Services
10000+
Public

Reviews' Summary from 178 reviews

3.4 / 5

Job Security

3.6

Company culture

3.3

Work-Life balance

3.3

Skill development

3.2

Work Satisfaction

3.1

Career growth

3.0

Salary & Benefits

2.8

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Working Days

Office Travel

Work Timings

Strict

Flexible

HCL Technologies BPO Services Reviews

1 - 10 of 178 ReviewsSort By: Popularity  |  Latest

Poor
Terrible
Poor
Poor
Poor
Terrible
Terrible

Likes

Leave policy is fine. good atmosphere in and around the company.

Dislikes

9+1 hours of work, where you could hardly get time to speak with colleagues or at least have some water peacefully. Worst process, run by worst management. Training and the trainers are the worst of all. Consider you as money earning machines on the work floor and are ready to accept any kind of demands from U.S clients. Team leader will be after you for each and every second and keeps on asking you for numbers. People come and go out of the process so quickly that you hardly remember your colleagues(you would come across 100's of them every month! ) Horrible night shifts, where timings keep on changing on weekly basis and literally you find it impossible to balance your life with the job timings you do. You can see you health getting spoiled day by day. Low salary. No free food or cab you have to pay for both food and cab which are the pathetic services(tasteless food at high price, untimely cab services with arrogant drivers )

Work

Voice process, working parallely with with U. S health insurance providers.

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

7:00 PM to 5:00 AM (strict)

Facilities

Gymnasium

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72 views

72 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Here we have a great opportunity to start our carriers


Thanks

Dislikes

Nothing dislikes about my current organization

Work

Generally speaking, my work is slightly challenging as I have to look after the entire product marketing and distribution life cycle as well as manage day-to-day yield operations. Pitching for my company as a marketer gets tiring and the task is slightly

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Working Days

Monday to Friday

Job Travel

I have to travel within country

Work Timings

flexible

Facilities

Gymnasium

Soft skill training

Health insurance

Job training

Show Less

32 views

32 views


Average
Good
Poor
Excellent
Good
Average
Average

Likes

The company have a good culture and we can't a difference between senior and junior level. We can't define the candidate by company card that what designation he have. And some friendly environment in work station. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration.

Dislikes

Compensation is not decent, And growth is slow. The work pressure is very high. Sometimes I have to work 14-16 hours straight in a day. In company No skill and development program we have to learn by self. Managers do not value an individuals' unique strengths. Some time RM is not supported with you. It had a pain full thing 10 hours shift.

Work

My work is related to customer queries and solve their problems but mail. This is very responsible work to convince customer. But I did this work with my patience and understanding point.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

9:00 AM to 7:00 PM (strict)

Facilities

Gymnasium

Cafeteria

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29 views

29 views


Good
Excellent
Average
Good
Good
Average
Good

Likes

it was good working with Hcl coz I ever seen a company working for employee benefits. decent corporate behaviour which is why as a girl I want to resume my work in this organization.

Dislikes

I had very bad experience once regarding my salary. due to my health issue I took a medical leave for 15days . but my salary was on hold for 3 months even after my rejoining. I don't know whose fault it is . but I didn't get proper answer and correct salary. and that's the reason for my resignation . coz my appraisal was affected and I couldn't attend my ijp since my attendance was not sent correctly to hr.

Work

it was quite interesting to resolve an issue over phone. once the issue get resolved it will be very happy from my side that I have done something to company as well as to the customer. very challenging job .u love it. sometimes I felt hectic.

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Working Days

Rotational Shift

Job Travel

I have to travel within city, within country.

Work Timings

2:00 PM to 10:00 PM (strict)

Facilities

Gymnasium

Cafeteria

Education assistance

Soft skill training

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72 views

72 views


Average
Average
Terrible
Average
Good
Terrible
Good

Likes

To be honest Hcl technology is a good company if you join in technical field,you will have good carrier growth. But if you join BPO Services I don't think you will have opportunity to grab better Carrier. However you can join the BPO as part time job because in the case of salary/appraisal BPO department is worse. And yes definitely Hcl has very good working environment.

Dislikes

I dislike about salary and appraisal because in the name of appraisal you will get nothing,if you are lucky enough than you may have 10% increment. Actually they manipulate the employees on appraisal.

Work

Actually Hcl has many different process in BPO Service so each have their own shift timing and working environment. But I will suggest not to join in OD (Office Deport) process one of the worse process from my point of experience.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

6:00 PM to 4:00 AM (strict)

Facilities

Gymnasium

Cafeteria

Team outings

Soft skill training

+3 More

International relocation

Health insurance

Job training

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50 views

50 views


Terrible
Terrible
Terrible
Terrible
Excellent
Terrible
Terrible

Likes

HCL Brand

Dislikes

Salary/ appraisal is not good,work value zero. No growth.Everytime work pressure is very high.most of time I have to work 14-18 hours straight in a day or week end also( Saturday/Sunday). I have to attend client call in the evening and some time late into the night. Manager do not value an individuals, unique strength, which is why I have to take back my suggestions most of the time. I do receive appreciation phone call or face to face from my client, but they mostly go unnoticed during my first one year appraisal. Also there is no others training.

Work

I am key animator, graphic designer, illustrators, characters designer, bg artist, colouring artist, visualisation, story boarding ,Team lead

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

10:00 AM to 9:00 PM (strict)

Facilities

Cafeteria

Team outings

Health insurance

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46 views

46 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

They dont have any project, just hire and keep on bench.

Dislikes

Management dont have sence how take projects, for how much duration. Managment dont do anything to bring new projects. 6Months Project they sign and after that they keep their employee on bench and after that they ask you to put down paper. If company dont have projects then why dont ask managment to leave if they are fail to bring new project new business in company. How COE is ok with NO BUSINESS.

Work

Worst experience ever. How managment agree for 6month project. I never seen 6 months project and then managment ask us to leave. Managment should leave if they fail to bring new business and new projects.

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Work Timings

7:00 AM to 4:00 PM (strict)

Facilities

Nothing we get.

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37 views

37 views


Good
Poor
Poor
Poor
Excellent
Average
Terrible

Likes

Not one to hear and process the concerns from the agent...We agents are the ones who make revenue, but why in the world are agents treated like slaves?? They're totally going to mess up with the brand name

Dislikes

The put my salary on hold for 3 months thinking that I would take back my resignation when the actual notice period is just 2 months...they were totally aware about the financial crisis I was going through and they thought i would become helpless and revoke my papers..They don't care even if the agent dies..all they want is to get their work done ...no employee satisfaction at all...one of the worst decisions I've taken👎👎👎👎👎

Work

Work was challenging...👍

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Working Days

Alternate Saturday off

Job Travel

I do not have to travel. It's a desk job.

Work Timings

flexible

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44 views

44 views


Terrible
Terrible
Poor
Terrible
Average
Terrible
Terrible

Likes

No reason to like the work environment or the company overall

Dislikes

Partiality and favoratism among certain employees, high salary cuts, no growth that even manager discourages learning new technologies, partiality in shifts, cab issues,no leaves acknowledged, no transparency in specific roles provided to agents, rude behavior among team leaders, HR gives no assistance , no ijp for agents, only option is to leave the company

Work

Terrible work culture , sitting for 9 hrs and working with only half and hour break, questions asked regularly by team leaders about exceeding break time, no reason to come and work in shifts as no allowance provided

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

strict

Show Less

83 views

83 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

HCL was one of the organization which I will always remember. Not only the work culture but the people I worked with is worth complementing. I joined there as a junior engineer however later got promoted to a team coach. My love changed from just a guy who is into production to a guy who manage the whole team to provide training to new hires to quality audit to reporting.

Dislikes

There is nothing I disliked there.

Work

The job was interesting. Communicating direct with the client as well as the end user resolving broadband complaints to billing discrepancy.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

1:30 PM to 10:30 PM (strict)

Facilities

Cafeteria

Education assistance

Soft skill training

Health insurance

+1 More

Job training

Show Less

44 views

44 views


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