HCL Technologies BPO Services

3.5
28 Years Old
Noida, Uttar Pradesh
IT Services
10000+
Public

Reviews' Summary from 120 reviews

3.5 / 5

Job Security

3.7

Company culture

3.4

Skill development

3.4

Work-Life balance

3.3

Work Satisfaction

3.1

Career growth

3.0

Salary & Benefits

2.7

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Working Days

Office Travel

Work Timings

Strict

Flexible

HCL Technologies BPO Services Reviews

1 - 10 of 120 ReviewsSort By: Popularity  |  Latest

Poor
Terrible
Poor
Poor
Poor
Terrible
Terrible

Likes

Leave policy is fine. good atmosphere in and around the company.

Dislikes

9+1 hours of work, where you could hardly get time to speak with colleagues or at least have some water peacefully. Worst process, run by worst management. Training and the trainers are the worst of all. Consider you as money earning machines on the work floor and are ready to accept any kind of demands from U.S clients. Team leader will be after you for each and every second and keeps on asking you for numbers. People come and go out of the process so quickly that you hardly remember your colleagues(you would come across 100's of them every month! ) Horrible night shifts, where timings keep on changing on weekly basis and literally you find it impossible to balance your life with the job timings you do. You can see you health getting spoiled day by day. Low salary. No free food or cab you have to pay for both food and cab which are the pathetic services(tasteless food at high price, untimely cab services with arrogant drivers )

Work

Voice process, working parallely with with U. S health insurance providers.

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

7:00 PM to 5:00 AM (strict)

Facilities

Gymnasium

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16 views

16 views


Good
Excellent
Average
Good
Good
Average
Good

Likes

it was good working with Hcl coz I ever seen a company working for employee benefits. decent corporate behaviour which is why as a girl I want to resume my work in this organization.

Dislikes

I had very bad experience once regarding my salary. due to my health issue I took a medical leave for 15days . but my salary was on hold for 3 months even after my rejoining. I don't know whose fault it is . but I didn't get proper answer and correct salary. and that's the reason for my resignation . coz my appraisal was affected and I couldn't attend my ijp since my attendance was not sent correctly to hr.

Work

it was quite interesting to resolve an issue over phone. once the issue get resolved it will be very happy from my side that I have done something to company as well as to the customer. very challenging job .u love it. sometimes I felt hectic.

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Working Days

Rotational Shift

Job Travel

I have to travel within city, within country.

Work Timings

2:00 PM to 10:00 PM (strict)

Facilities

Gymnasium

Cafeteria

Education assistance

Soft skill training

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21 views

21 views


Average
Average
Terrible
Average
Good
Terrible
Good

Likes

To be honest Hcl technology is a good company if you join in technical field,you will have good carrier growth. But if you join BPO Services I don't think you will have opportunity to grab better Carrier. However you can join the BPO as part time job because in the case of salary/appraisal BPO department is worse. And yes definitely Hcl has very good working environment.

Dislikes

I dislike about salary and appraisal because in the name of appraisal you will get nothing,if you are lucky enough than you may have 10% increment. Actually they manipulate the employees on appraisal.

Work

Actually Hcl has many different process in BPO Service so each have their own shift timing and working environment. But I will suggest not to join in OD (Office Deport) process one of the worse process from my point of experience.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

6:00 PM to 4:00 AM (strict)

Facilities

Gymnasium

Cafeteria

Team outings

Soft skill training

+3 More

International relocation

Health insurance

Job training

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3 views

3 views


Terrible
Terrible
Terrible
Terrible
Excellent
Terrible
Terrible

Likes

HCL Brand

Dislikes

Salary/ appraisal is not good,work value zero. No growth.Everytime work pressure is very high.most of time I have to work 14-18 hours straight in a day or week end also( Saturday/Sunday). I have to attend client call in the evening and some time late into the night. Manager do not value an individuals, unique strength, which is why I have to take back my suggestions most of the time. I do receive appreciation phone call or face to face from my client, but they mostly go unnoticed during my first one year appraisal. Also there is no others training.

Work

I am key animator, graphic designer, illustrators, characters designer, bg artist, colouring artist, visualisation, story boarding ,Team lead

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

10:00 AM to 9:00 PM (strict)

Facilities

Cafeteria

Team outings

Health insurance

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2 views

2 views


Good
Poor
Poor
Poor
Excellent
Average
Terrible

Likes

Not one to hear and process the concerns from the agent...We agents are the ones who make revenue, but why in the world are agents treated like slaves?? They're totally going to mess up with the brand name

Dislikes

The put my salary on hold for 3 months thinking that I would take back my resignation when the actual notice period is just 2 months...they were totally aware about the financial crisis I was going through and they thought i would become helpless and revoke my papers..They don't care even if the agent dies..all they want is to get their work done ...no employee satisfaction at all...one of the worst decisions I've taken👎👎👎👎👎

Work

Work was challenging...👍

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Working Days

Alternate Saturday off

Job Travel

I do not have to travel. It's a desk job.

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2 views

2 views


Terrible
Terrible
Poor
Terrible
Average
Terrible
Terrible

Likes

No reason to like the work environment or the company overall

Dislikes

Partiality and favoratism among certain employees, high salary cuts, no growth that even manager discourages learning new technologies, partiality in shifts, cab issues,no leaves acknowledged, no transparency in specific roles provided to agents, rude behavior among team leaders, HR gives no assistance , no ijp for agents, only option is to leave the company

Work

Terrible work culture , sitting for 9 hrs and working with only half and hour break, questions asked regularly by team leaders about exceeding break time, no reason to come and work in shifts as no allowance provided

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

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31 views

31 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

HCL was one of the organization which I will always remember. Not only the work culture but the people I worked with is worth complementing. I joined there as a junior engineer however later got promoted to a team coach. My love changed from just a guy who is into production to a guy who manage the whole team to provide training to new hires to quality audit to reporting.

Dislikes

There is nothing I disliked there.

Work

The job was interesting. Communicating direct with the client as well as the end user resolving broadband complaints to billing discrepancy.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

1:30 PM to 10:30 PM (strict)

Facilities

Cafeteria

Education assistance

Soft skill training

Health insurance

+1 More

Job training

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3 views

3 views


Terrible
Terrible
Terrible
Terrible
Average
Terrible
Terrible

Likes

HCL is providing a secured job, they do not fire people as they like even if there is a RAM down they will just provide you training and give you a different process.

Dislikes

There are people who does not know how to manage people. In HCL you have to be a slave to people in your management position to get recognized, promoted or get a decent increment. Less salary, more work burden too bad. I am ready to work to the core. But you will never be repaid. If you are not a spy or a slave you will be tortured.

Work

I work as a customer service representative in HCL Technologies in chat and email support.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

5:00 PM to 3:30 AM (strict)

Facilities

Cafeteria

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2 views

2 views


Poor
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Hi,
Its a terrible experience to worked with HCl tech. i wasted my 12 months with hcl, as they dont have line up Hr for the co-ordination. i would suggest dont go for hcl. previously i worked with many MNC's, but seriously this was not a employee centric org. even TL dont knows about there policies. i was wonder how they become MMC 5 level org.
Pathetic experience. ( DBS bank project )

Dislikes

Lack of communication between employee and Hr.
Salary deduction without any reason.
Fake commitments.

Work

Pathetic

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

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8 views

8 views


Average
Good
Average
Good
Good
Good
Poor

Likes

Oppurtunities at work are such lrarning is vast.Good teamwork with colleagues and my colleagues were a great support and we work in collaboratiom.

Dislikes

Compensation was not to the expectations and growth is also slow and work pressure is high.No transport facility from the organisation which makes different for late schedules.

Work

Quite chllenging as I have to do lead generation and achieve my targets. Pitching for my company as a support executive was tiring and job was repetitive.On my 15 month experience the same job will be on cycle and career growth is less.

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Facilities

Childcare

Gymnasium

Cafeteria

Team outings

+2 More

Soft skill training

Job training

Show Less

2 views

2 views


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