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Engaged Employer

HGS

3.8

based on 7.1k Reviews

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HGS Customer Service Associate Reviews

Updated 1 Mar, 2025

Category Ratings

3.5

Skill Development

3.2

Company Culture

3.0

Work-Life Balance

2.8

Job Security

2.8

Work Satisfaction

2.4

Salary

2.4

Promotions

What employees say about HGS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

45% employees reported

Flexible timing

47% employees reported

No travel

77% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

10 reviews

2.6

Rated by Men

23 reviews

HGS is rated 3.8 out of 5 stars on AmbitionBox, based on 34 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the comp... Read more

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Top Mentions in HGS Customer Service Associate Reviews

34 reviews found

Sort By: Popular

Customer Service Associate in Mumbai

Full Time

Voice / Blended Department

1.0

posted on 18 Dec 2024

Employer's Response

Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.

Customer Service Associate in Indore

Full Time

Customer Success Department

5.0

posted on 01 Mar 2025

Likes

Dislikes

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Employer's Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best :)

Customer Service Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

posted on 29 Oct 2022

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer's Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving toward success and we are glad that you see the value in it as well! We wish you all the best:)

Read HGS Customer Service Associate Reviews based on locations

Customer Service Associate (working remotely)

Full Time

Customer Success Department

5.0

posted on 05 Oct 2023

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employer's Response

You are reading trusted reviews. Keep reading to find out more about HGS.

Customer Service Associate in Guntur

Voice / Blended Department

5.0

posted on 07 Jun 2022

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer's Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Service Associate in Banglore

Voice / Blended Department

2.0

posted on 23 Oct 2020

Work Details

Work timings: Flexible Timings

Employer's Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Service Associate in Hyderabad / Secunderabad

Quality Assurance and Testing Department

3.0

posted on 07 Jun 2021

Employer's Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Service Associate in Navu Mumbai

Voice / Blended Department

5.0

posted on 30 Mar 2021

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer's Response

Customer Service Associate in Navi Mumbai

Voice / Blended Department

4.0

posted on 14 Sep 2021

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer's Response

Customer Service Associate in Navi Mumbai

Voice / Blended Department

5.0

posted on 26 Jun 2021

Work Details

Work days: Monday to Saturday (Strict Timings)

Employer's Response

Customer Service Associate in Bangalore Rural

Voice / Blended Department

5.0

posted on 08 Apr 2021

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Employer's Response

Customer Service Associate in Navi mumbai vashi

Import & Export Department

5.0

posted on 19 Jun 2021

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer's Response

Top trending discussions

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Day to Day Office

2w (edited)

a deputy manager

I accidentally said "Love You" at the end of my teams call with my Manager😶

My manager is a middle aged women in her mid 30s, Yesterday we were having our weekly standup call and accidently while ending the call, I said, "Love you" instead of "Thank you". This forced habit of saying Love you at the end of every call has been put into me by my girlfriend and I never knew I'll end up saying this in a Work call. My manager hasn't said anything yet to me but I am scared like hell, What if she complaints to the HR tomorrow😶 Any suggestions, what should I do? Should I apologize? UPDATE: we talked after 2-3 days and she was very chill about it, we even laughed over it a bit and everything seems fine now. Though she has asked me to meet after office for a cup of coffee today, let’s see what happens🤞

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HQ - Bangalore/Bengaluru, Karnataka, India

BPO

10k-50k Employees (India)

Public

Emerging Technologies

People also ask about HGS's Customer Service Associates

Is HGS a good place to work for Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 34 employee reviews, it's clear that most customer service associates have an average experience working at HGS. Skill development holds the highest rating at 3.5, while salary & benefits is rated the lowest amongst all factors at 2.4. Read reviews about salary & benefits on AmbitionBox.

Does HGS pay their Customer Service Associates well?

According to AmbitionBox reviews, HGS customer service associates rate their salary and benefits at 2.4 out of 5, based on 34 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HGS's customer service associates salaries here and to read reviews specifically about salary and benefits at HGS for customer service associates, click here .

How is the work culture at HGS for Customer Service Associates?

Work culture at HGS for customer service associates is rated 3.2 out of 5 by 34 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at HGS for Customer Service Associates?

Based on 34 reviews on AmbitionBox, HGS's customer service associates rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at HGS. To read reviews about job security at HGS for customer service associates, click here .

HGS Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 34 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 45% of employees reported the working days at HGS as Rotational Shif...