IBM Daksh

4.3
ibm.com
108 Years Old
Armonk, NY
IT Services
10000+
Public

Reviews' Summary from 108 reviews

4.3 / 5

Company culture

4.2

Skill development

4.2

Job Security

4.2

Work Satisfaction

4.0

Work-Life balance

4.0

Salary & Benefits

3.9

Career growth

3.9

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Working Days

Office Travel

Work Timings

Strict

Flexible

IBM Daksh Reviews

1 - 10 of 108 ReviewsSort By: Popularity  |  Latest

Excellent
Good
Good
Excellent
Excellent
Good
Excellent

Likes

Hai shalini, I was happy to be an employee of IBM Daksh as well i feel proved to say that i was an 'X' employee of IBM Daksh , talking about
Teammates my teammates was very friendly and lovable.
Training i really enjoyed my training and the trainer was sheetal she was very good trainer as well she use to clear all doubts when ever we approached her.
Job security to say in single sentence "If the employee is honest to company he/she will have superb job security.
Career growth- Each employee who works in IBM / IBM Daksh has some or the other inbound talent and i wish each person shud get a chance to prove it... and wish the higher managers should be little more supportive by encouraging ..
salary / appraisal is good and i can say i was satisfied with the appraisal which i had when i was working in company, To be frank i would have been more happy if it was little bit more.
Travel and Politics - Travel i have no idea because i have not traveled any were through my working period , and politics to be frank im not interested in politics.
learning- I did learn lot as an employee of IBM Daksh ( my knowledge , improved my english,grammer habits etc..)
work environment - my work station and my floor were i worked was very good not only floor the building which i worked nor the campus of IBM / IBM Daksh was good , neat , clean , over all IBM work environment was very Excellent.
Innovation - Innovation was good but i wish company should introduce some more facilities for the employee..
work-life - I really enjoyed the job and i wish if i get a chance i will really be happy to work IBM and its my dream to be in high position in IBM.

Finally i would like give last two lines..
I thank IBM .
And ,
Thank you shalini.

Regards,
shruthi venu.

Dislikes

NOTHING AS SUCH ... Only thing i wish each employee should be encouraged and given a chance to prove him / her self.

Work

Exciting

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Working Days

Monday to Friday

Job Travel

I have to travel within city, within country, international travel.

Work Timings

3:00 AM to 12:00 PM (strict)

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34 views

34 views


Terrible
Terrible
Average
Terrible
Terrible
Terrible
Terrible

Likes

The only thing I liked about working at IBM Daksh Kolkata was the canteen - ridiculous,isn't it ? Sad but true. The variety of food and it's quality stood out in direct contrast to the garbage dump of a process I was working in.

Dislikes

I was hired as a subject matter expert. But soon I realised that I was only here because of my German skills ( I was brought up in Berlin ,Germany and worked as a German lecturer at Max Mueller Bhavan Kolkata before joining IBM. The team of supervisors working there did not even have basic level 2 German skills, and yet had somehow managed to secure their positions, even though for a German process , anyone at supervisory level must possess advanced level skills in German, both spoken and written. A few days after working with them I realised their level of German was worse than that of the illegal immigrants whom I used to see regularly in Germany. And , surprise surprise, they were also sent to Germany regularly for training. What a joke ! They had only hired me to do their work, while taking all the credit themselves. I was not sent for training to Germany once, even though that had been mentioned in my contract at the time of my recruitment. So I left after 6 months.

Work

My work at IBM can be summed up in one word - nightmarish. Doing the work of other incompetent, semi-literate imbeciles at sub-par salary.

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Working Days

Monday to Friday

Work Timings

10:00 AM to 9:30 PM (strict)

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75 views

75 views


Terrible
Terrible
Poor
Terrible
Terrible
Terrible
Terrible

Likes

As it happens, the best thing about IBM Daksh was the canteen - the quality of food and the service stood out in stark contrast to the abysymal , thoroughly rotten work ethic and corruption at the workplace. Sad but true !

Dislikes

To put in one word - EVERYTHING ! People who are supposed to speak and write fluent German , i.e. have native speaker skills in order to be in managerial positions turned out to be a bunch of semi-literate, uncivilised monkeys who only knew one language - Hindi. I never felt I was working in a German outsourcing unit - rather in Bhendi Bazaar. Someone in upper level management liked these monkeys so much that they were regularly sent to Germany for training - whereas I , the real native speaker who was born and brought up in Berlin and had years of experience as a German trainer never got the chance. Even my subordinates wondered why I was never considered for training. So much for people skills management !

Work

Well , though I had been promised a huge career opportunity at the beginning, it soon turned out that my sole purpose for being hired was to do the work of a bunch of illiterate monkeys so that they could take all the credit !

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Working Days

Monday to Friday

Work Timings

flexible

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73 views

73 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

My process and my Team leader and our JFM managers were awesome. We had a great understanding no one was ever asked to do overtime without will. As a person I am self motivated but I was always ready to do over time and in return I used to get 2 weeks 2 week offs clubbed and in a 4 day of leave I used to travel home and get back! also earn a lot and a great company culture. I wish I had an opportunity to get back for a senior position in Pune as well.

Dislikes

I left cuz I had to study nore but even if I would have stayed I would have been stuck in calling profile I wanted to be more than just a tele-caller and now that I know what I want I wish to join back if any position is available.

Work

I used booked train tickets for the UK customers with several private train operating companies on inbound call flow. At times there were cancellations and refund calls as well that we used to take and maintain excel for future reference.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

flexible

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38 views

38 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

Everything was good my managers, my teammates and good environment for work coming to salary paid up to date and care was taken for each and every employee.

Dislikes

Nothing

Work

It was fun but at the same time it helped me to learn n improve my communication skills n managing people.

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Working Days

For me I had my week off on Sundays n holiday's were only at public holiday's.

Job Travel

I do not have to travel. It's a desk job.

Work Timings

flexible

Facilities

Cafeteria

Team outings

Soft skill training

International relocation

+2 More

Health insurance

Job training

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81 views

81 views


Excellent
Good
Good
Excellent
Excellent
Good
Excellent

Likes

Best place to showcase our talent

Dislikes

Handling multitasks leads to incomplete work for which we have to work extra hours and this will be not unidentified at the time of band movement

Work

Worked for Procurement Team, Processing of Invoices , Match Exceptions, Compliance and preparing dash board reports, Handling client calls

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

5:30 PM to 2:00 PM (strict)

Facilities

Free transport

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18 views

18 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

Wonderful management. Employee-friendly policies and excellent work culture.

Dislikes

Nothing that I could think of.

Work

I worked with two different voice processes at IBM Daksh: HP Customer Care & Bell Canada. Loved working with both of them. God some really good team members and mentors.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

flexible

Facilities

Free transport

Gymnasium

Cafeteria

Team outings

+3 More

Education assistance

Soft skill training

Job training

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18 views

18 views


Good
Good
Excellent
Excellent
Excellent
Good
Good

Likes

IBM Daksh is all about making customer satisfaction with utmost care.So pleasing the customers was the ultimate goal.

Dislikes

No comments.

Work

My work is based on receiving calls and make them understand about different types of offer and the effort made by us was great.

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Working Days

Rotational Shift

Job Travel

I have to travel within country

Work Timings

flexible

Facilities

Free transport

Cafeteria

Team outings

Soft skill training

+1 More

Job training

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20 views

20 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

It was great experience with IBM. Loved the policies and working environment. Salary on time, issue resoluation on time. Great great great... Loved the organization...

Dislikes

It sold its processes to other organization like Concentrix.

Work

It was awesome

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

flexible

Show Less

21 views

21 views


Excellent
Good
Excellent
Excellent
Excellent
Good
Good

Likes

work satisfaction,learning opportunity, company culture, job security

Dislikes

less focus on promotions

Work

to provide information to customers regarding loan account, to process payments over the phone...

Show More

Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

5:30 PM to 3:00 AM (strict)

Facilities

Free transport

Cafeteria

Free food

Team outings

+4 More

Education assistance

Soft skill training

Health insurance

Job training

Show Less

5 views

5 views


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