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IDFC FIRST BankWork with us

3.9

based on 11.9k Reviews

Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards

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IDFC FIRST Bank Customer Service Executive Reviews

Updated 25 Jun, 2025

Category Ratings

4.0

Job Security

3.9

Salary

3.5

Work-Life Balance

3.3

Company Culture

3.3

Skill Development

3.1

Promotions

3.1

Work Satisfaction

What employees say about IDFC FIRST Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

74% employees reported

Rotational Shift

40% employees reported

Flexible timing

45% employees reported

No travel

55% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

35 reviews

3.2

Rated by Men

28 reviews

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Top Mentions in IDFC FIRST Bank Customer Service Executive Reviews

66 reviews found

Sort By: Popular

Customer Service Executive in Noida

Full Time

Service Delivery Department

5.0

updated on 27 Apr 2025

Likes

If i talk about my experience with bank is too good because salary range compare to other bank is higher also i found first office where office politics is zero

Dislikes

Work life balance due to roster and also you have to work on non working days as well

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Back Office Department

5.0

updated on 05 Jun 2024

Likes

The work environment is very friendly and welcoming. The bank's policies are employee-friendly, and the benefits are good.

Dislikes

Overall good experience. No dislikes.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Navi Mumbai

Full Time

Voice / Blended Department

1.0

updated on 25 Jun 2025

Likes

Nothing, very bad company

Dislikes

Everything is so bad, pathetic management, they are fraud even with their customers.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

IDFC FIRST Bank Customer Service Executive Interview Questions

A Customer Service Executive was asked Q. What do you mean by vKYC?

Read all Customer Service Executive que...

A Customer Service Executive was asked Q. Can you multitask?

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A Customer Service Executive was asked Q. Can you handle multi-tasking?

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A Customer Service Executive was asked Q. What is your expected CTC?

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Read IDFC FIRST Bank Customer Service Executive Reviews based on locations

You are reading trusted reviews. Keep reading to find out more about IDFC FIRST Bank.

Customer Service Executive in Mumbai

Full Time

Back Office Department

5.0

updated on 04 Mar 2025

Likes

Working culture was quite good

Dislikes

Work Details

Work policy: Work from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

Full Time

Banking Operations Department

5.0

updated on 09 Jan 2025

Likes

I like how the company supports learning and growth. Colleagues are very helpful and the processes are smooth

Dislikes

I don’t have any dislikes to share as such

Customer Service Executive in Mumbai

Full Time

Customer Success Department

5.0

updated on 05 Dec 2024

Likes

Work environment is very peaceful

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Executive in Mumbai

Full Time

Finance Department

3.0

updated on 20 Sep 2024

Likes

I don’t like anything about the company

Dislikes

The company does not prioritise work life balance at all. There is no job security. They can throw you out anytime. Management is really pretty baddd

Work Details

Work related travel: This is a desk job.

Customer Service Executive in Thane

Full Time

Voice / Blended Department

5.0

updated on 03 Jul 2024

Likes

Good package, bank exposure

Dislikes

No hybrid facility

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Chandigarh

Full Time

Banking Operations Department

4.0

updated on 03 Jul 2024

Likes

It gives high satisfaction in terms of monetary benefits

Dislikes

There is no work life balance

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

1.0

updated on 21 May 2024

Likes

Nothing absolutely ridiculous

Dislikes

Everything there's no good thing to work here

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Banking Operations Department

5.0

updated on 30 Oct 2024

Likes

Work environment along with colleagues

Dislikes

There is no dislike about the job.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

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Top Rated Banking Company - 2025

#3 Top Rated Banking Company - 2024

HQ - Mumbai, Maharashtra, India

Banking

10k-50k Employees (India)

Public

Financial Services

People also ask about IDFC FIRST Bank's Customer Service Executives

Is IDFC FIRST Bank a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 66 employee reviews, it's clear that most customer service executives have an average experience working at IDFC FIRST Bank. Job Security holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 3.1. Read reviews about job security and on AmbitionBox.

Does IDFC FIRST Bank pay their Customer Service Executives well?

According to AmbitionBox reviews, IDFC FIRST Bank customer service executives rate their salary and benefits at 3.9 out of 5, based on 66 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about IDFC FIRST Bank's customer service executives salaries here and to read reviews specifically about salary and benefits at IDFC FIRST Bank for customer service executives, click here .

How is the work culture at IDFC FIRST Bank for Customer Service Executives?

Work culture at IDFC FIRST Bank for customer service executives is rated 3.3 out of 5 by 66 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at IDFC FIRST Bank for customer service executives, click here .

How is the job security at IDFC FIRST Bank for Customer Service Executives?

Based on 66 reviews on AmbitionBox, IDFC FIRST Bank's customer service executives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at IDFC FIRST Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at IDFC FIRST Bank for customer service executives, click here .

Is work from home available to Customer Service Executives at IDFC FIRST Bank?

According to AmbitionBox, 13% of IDFC FIRST Bank's customer service executives work from home permanently, 74% work from the office, and 13% follow a hybrid model, based on 15 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

IDFC FIRST Bank Customer Service Executive Reviews by Locations

IDFC FIRST Bank Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 66 IDFC FIRST Bank reviews submitted by IDFC FIRST Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IDFC FIRST Bank is the right company for you. 40% of employees reported the wo...