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Marks & Spencer

4.0

based on 810 Reviews

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Marks & Spencer Reviews

Updated 11 Jul, 2025

Overall Rating

4.0/5

based on 810 reviews

3% above industry's average

know more

Category Ratings

4.2

Job Security

4.0

Work-Life Balance

3.9

Company Culture

3.9

Skill Development

3.8

Salary

3.8

Work Satisfaction

3.4

Promotions

What employees say about Marks & Spencer?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

83% employees reported

Rotational Shift

48% employees reported

Flexible timing

68% employees reported

No travel

51% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

227 reviews

4.0

Rated by Men

526 reviews

Marks & Spencer is rated 4.0 out of 5 stars on AmbitionBox, based on 810 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

Detailed Marks & Spencer Employee Reviews

Customer Service Associate in Gurgaon / Gurugram

Full Time

Import & Export Department

4.0

updated on 30 Nov 2024

Likes

Working at Marks & Spencer, Gurgaon as a CSA was a generally positive experience. The company has a great work culture, excellent training, and overall supportive policies for employees. The brand itself is highly reputed, and most of the management team is professional and approachable. However, there are exceptions, like Tezveer Yadav, who was one of the worst managers to work under during his time as a floor manager. He often took undue advantage of his seniority and displayed a lack of empathy towards his team members. Even in emergencies, he would refuse to approve leaves, creating unnecessary stress for the team. Despite this, my overall experience with Marks & Spencer was good, and I would recommend the company, but with a word of caution regarding certain individuals in management....Read More

Dislikes

However, there are exceptions, like Tezveer Yadav, who was one of the worst managers to work under during his time as a floor manager. He often took undue advantage of his seniority and displayed a lack of empathy towards his team members. Even in emergencies, he would refuse to approve leaves, creating unnecessary stress for the team.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Back Office Department

5.0

updated on 02 Sep 2024

Likes

Hello thanks q fr asking feedback So we r not getting leaves this year I haven not got single pl so what is the used of showing leaves yearly 20 pl I have 75 pl in that some of them going to expiry in this Dec... and this 13week single week off we r ok to work 14 week single weekoff but it's going more then 13 week fr small thing we r getting single week off this is not good we can't plan r next week weekoff to go some where this week we have plan in r family but visit is there on satday getting single weekoff.... and salary increment is not good only we r getting 800 in yearly increment ...we r missing bonus it should me in yearly....so pls humble request if pl r not managing to give pls give proper weekoff that is fine it not single weekoff again again..... what is the yous of 75 pl and we r not getting leave planer sheet antill each individual go and ask fr planer ...... sorry msg is long r you got hurt but this is the true showing one but not given.........thank q...Read More

Dislikes

Weekoff and leave planer salary

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

View all detailed Marks & Spencer employee reviews

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Explore Reviews by Department

View All

Merchandising, Retail & eCommerce

4.3

• 217 reviews

Sales & Business Development

3.8

• 147 reviews

Customer Success, Service & Operations

4.2

• 96 reviews

UX, Design & Architecture

3.5

• 56 reviews

Top Mentions in Marks & Spencer Reviews

Senior Management (98)

Salary (82)

Work Culture (73)

Work Environment (53)

Work Life Balance (47)

Career Growth (46)

810 reviews found

Sort By: Popular

Customer Service Associate 2 in Gurgaon / Gurugram

Full Time

Retail Store Operations Department

4.0

updated on 28 Apr 2025

Likes

Average salary, heavy politics,favorism, no promotion, full chatupan valo ke liye scope, no target pressure, 2 week off, leaves not possible,

Dislikes

Section manager Deepshikha, fos Sumit raghav dono heavy politics favorism karte In aria Mall badshahpur gurugram

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Retail Sales Executive in Gurgaon / Gurugram

Full Time

Sales Support & Operations Department

4.0

updated on 09 Apr 2025

Likes

two weeks off is best to balance personal life and sallary should come on time

Dislikes

In the same store, the old manager joins his own people and supports them only, they are given priority everywhere, due to this the atmosphere in the store becomes bad and the store is not able to grow.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Marks & Spencer Interview Questions

A Customer Service Associate was asked 11mo agoQ. When would you be able to start the onboarding process?

Read all Customer Service Associate que...

A Buyer was asked 4mo agoQ. How would you calculate per week sell-through?

Read all Buyer questions

Get interview-ready with top interview questions & answers

A Sales Advisor was asked Q. What do you know about retail?

Read all Sales Advisor questions

A Section Manager was asked Q. How would you handle an arrogant customer who reports a quality issue after purc...read more

Read all Section Manager questions

A Financial Analyst was asked Q. How would you share data effectively?

Read all Financial Analyst questions

View all

Read Marks & Spencer Reviews based on designations

You are reading trusted reviews. Keep reading to find out more about Marks & Spencer.

Store Manager in Hyderabad / Secunderabad

Full Time

Merchandising & Planning Department

5.0

updated on 25 Apr 2025

Likes

People organization

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Sales Executive in Hyderabad / Secunderabad

Full Time

Enterprise & B2B Sales Department

5.0

updated on 12 Apr 2025

Likes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Section Manager in New Delhi

Full Time

Administration Department

5.0

updated on 08 Apr 2025

Likes

The seniors management here is very good, seniors help us in learning new things

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Stock Room Assistant in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations - Other Department

3.0

updated on 11 Nov 2024

Likes

Team work is good

Dislikes

i did sincerely work, but there is no promotion. salary also did not increase.

Top trending discussions

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Career Growth

1w (edited)

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Insurance Sector

Stability vs Growth

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Jobs at Marks & Spencer

View All

Customer Service Associate (Retail)

Ernakulam +2

1 - 4 Yrs

Not Disclosed

Customer Service Assistant (Retail)

Mumbai

0 - 4 Yrs

Not Disclosed

Manager - Business Solutions - IT Digital

Gurgaon / Gurugram

7 - 12 Yrs

Not Disclosed

HQ - London, UnitedKingdom

Retail

1k-5k Employees (India)

Fashion & Textile

People also ask about Marks & Spencer

Is Marks & Spencer a good place to work for?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 810 employee reviews, it's clear that most employees have a positive experience working at Marks & Spencer. Job Security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about job security and career growth on AmbitionBox.

How does Marks & Spencer’s employee rating compare to the industry average?

Marks & Spencer’s employee rating of 4.0 out of 5 exceeds the industry average of 3.9 out of 5 for companies within the Retail sector. This rating reflects that Marks & Spencer generally provides a better employee experience compared to many of its industry peers, indicating stronger overall satisfaction among its workforce.

Does Marks & Spencer pay their employees well?

According to AmbitionBox reviews, Marks & Spencer employees rate their salary and benefits at 3.8 out of 5, based on 810 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Marks & Spencer salaries here and to read reviews specifically about salary and benefits at Marks & Spencer, click here .

How is the work culture at Marks & Spencer?

Work culture at Marks & Spencer is rated 3.9 out of 5 by 810 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Marks & Spencer, click here .

How is the job security at Marks & Spencer?

Based on 810 reviews on AmbitionBox, Marks & Spencer employees rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Marks & Spencer, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Marks & Spencer, click here .

Is work from home available at Marks & Spencer?

According to AmbitionBox, 2% of Marks & Spencer employees work from home permanently, 83% work from the office, and 15% follow a hybrid model, based on 67 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

How do I get a job at Marks & Spencer?

To get a job at Marks & Spencer, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Marks & Spencer interview questions and practice your responses to prepare thoroughly.

Marks & Spencer Reviews by Locations

Marks & Spencer Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 810 Marks & Spencer reviews submitted by Marks & Spencer employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Marks & Spencer is the right company for you. 48% of employees reported the w...

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Marks & Spencer Salaries in India

Section Manager 338 salaries	Unlock ₹3.3 L/yr - ₹6 L/yr
Customer Service Associate 241 salaries	Unlock ₹2.5 L/yr - ₹4 L/yr
Visual Merchandiser 174 salaries	Unlock ₹3.2 L/yr - ₹6.5 L/yr
Store Manager 128 salaries	Unlock ₹8.8 L/yr - ₹16 L/yr
Customer Service Assistant 113 salaries	Unlock ₹2.5 L/yr - ₹3.8 L/yr