M*Modal

3.4
mmodal.com
17 Years Old
3RD FLOOR, BUILDING NO. 3, MINDSPACE- AIROLI, PLOT NO. 3 (PART), KALWA TTC INDUSTRIAL AREA, MIDC T
Health Care Services & Hospitals
201-500
Private

Reviews' Summary from 69 reviews

3.3 / 5

Skill development

3.3

Salary & Benefits

3.1

Company culture

3.0

Work-Life balance

3.0

Work Satisfaction

2.9

Job Security

2.9

Career growth

2.6

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Working Days

Office Travel

Work Timings

Strict

Flexible

M*Modal Reviews

1 - 10 of 69 ReviewsSort By: Popularity  |  Latest

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Likes

I spent a.long time from 2002 when it was Godrej Remote Services Pvt.. Ltd.. based out of Godrej Soaps complex,, Vikhroli (E) to 2018 renamed as MModal Global Services Pvt. Ltd. Have seen it all.. mgmt. change, targets, exits. Job security does not exist now. Annual appraisals are history. Too much office politics. Work- life balance nil. The pressure is high to complete targets. As a matter of fact some have to work 10 hrs daily for 30 days to take a decent income. Spiralling cost of living has only added salt to the wound. It is a dying industry. I would suggest avoid joining this industry altogether. Instead work on upskilling, move to an industry which can give you a steady growing income, opportunity to learn new skills, parallel education, and the space to look for strong and tangible alternatives. The fact remains that BPO/KPO days are outnumbered and the focus is more on technology upgradation. Transcription/scribing days are sadly outnumbered.

Dislikes

High targets. Low payment.

Work

I started as a medical transcriptionist and rose up to Team Manager position.

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Working Days

Daily

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Work from home

Soft skill training

Health insurance

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105 views

105 views


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Good
Average
Good
Average
Average
Good

Likes

It was a wonderful experience working with MModal. I had great time with my teammates, TLs, and Manager. Salary appraisal is moderate and not up to the mark. At the end of service transportation was a big issue since company is located at interior region where we don't have frequent bus facilities. Work environment was very good. I was satisfied with the job but very much disappointed with the company's policy changes where many employees would have felt the same thing which was not much beneficial as before. Overall, I feel very happy for being a part of MModal and looking forward to get associate with them again in future.

Dislikes

Career growth is a big question mark I feel. It would be better if the policies of the company be changed and appraisals made year wise depending on the experience of employee rather than the performance. Since it is a 24/7 company, I feel that they should consider taking employees for outing trip for relaxation. On the whole, each and every company and field has it's general pros and cons.

Work

I was associated with MModal from March, 2015 to April, 2018 as a Healthcare Documentation Associate.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Cafeteria

Work from home

Free food

+1 More

Health insurance

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4 views

4 views


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Poor

Likes

M Modal is a very good organization, but middle management and operations are illiterates. M Modal provides good flexibility working hours, night shift allowances are competitive, credits salary on time. Fluency is a wonderful and incredible platform to process the work and user friendly platform which helps in processing the work rapidly.

Dislikes

No human values, lazy HR, moderate career growth, stagnant life, no scope for new learning. HR is just for namesake as operations does the HR job. Whatever operations conveys to HR, HR implements. HR values null to employees. Operations in M Modal especially in Hyd are illiterates. Out of their experience, they are into operations.

Work

Working with M Modal had been an amazing experience. I enjoyed processing the medical records everyday.

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Health insurance

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123 views

123 views


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Average
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Average

Likes

Work life balance

Dislikes

Sudden huge cuts in salary incentives. No fixed allowances for night shift. Many policies are employer friendly. No growth. Difficult to avail leaves. No fixed weekly offs. No proper canteen. Unhygenic canteen and food preparation. 99.5% is the minimum criteria for quality incentives below which you get only basic salary which is around 14000 rupees only. If quality is maintained above 99.75 and if monthly target is met with extra lines done then one can expect satisfying salary and incentives. If quality is below 99.5 then be prepared for basic salary and even allowance will be affected where one will get 150 per night. Only night shift and dusk shift in the coming days.

Work

Boring and hectic.

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Working Days

5

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Health insurance

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52 views

52 views


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Poor
Poor
Average
Poor
Poor
Poor

Likes

Only good thing working with MModal was salary on time and PF/Mediclaim facilities for employees. Loads of work that you will never fall short of your target.

Dislikes

No employee growth. No new opportunities. Nothing you will have to enhance your skills here. No appraisals. Not a good, happy environment to work at.

Work

I have been always the core team member in the company. Any new account, any new doctor, any escalated client would have me in the scene to handle it. I failed to resist after working for 9 years adapting the situation.

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Working Days

Depending on the Team Lead

Job Travel

I do not have to travel. It's a desk job.

Work Timings

9:00 PM to 6:00 AM (strict)

Facilities

Work from home

Health insurance

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7 views

7 views


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Average
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Average

Likes

Team members and immediate supervisor were supportive. Remained workaholic throughout the stay. Earning potential was good provided needed to be workaholic.

Dislikes

Lack of transparency. Unsupportive higher authorities. Illogical team side for a TL, example TL had a team size of 80 agents across shifts, which is literally difficult to manage. No job security.

Work

Too hectic. Unrealistic targets and unnecessary processes.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

9:00 PM to 8:00 AM (strict)

Facilities

Free transport

Cafeteria

Team outings

Health insurance

+1 More

Job training

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1 views

1 views


Good
Good
Good
Good
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Average

Likes

Working with MModal was a very good experience and it is a good start to my career. It was with me in my needy days and the work environment is so supportive and encourages career growth. Coming to the salary, I will say it is purely based on one's own talent and interest.

Dislikes

Day to day updating benchmarks.

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Working Days

Not a specified schedule, 5-day week working, weekly offs on any day of the week.

Work Timings

9:00 AM to 6:00 PM (strict)

Facilities

Cafeteria

Work from home

Health insurance

Job training

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50 views

50 views


Poor
Poor
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Terrible

Likes

Mmodal is not a good place to work for all. There are lot of pressure and very little benefit and almost no to little growth opportunities. If you are a bachelor, you can withstand some time, otherwise it will be very difficult to cope this.

Dislikes

Almost all. Office located in very remote area and no transport available and systematic cheating by the management and unfriendly policys of the company.

Work

Terrible

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Facilities

Cafeteria

Work from home

Health insurance

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76 views

76 views


Good
Good
Average
Average
Good
Average
Good

Likes

Flexible work hours , Exposure to new technology, Free Cab facility. It would be better if management try to keep employees happy by organizing entertainment activities more than what is happening now . Also , your relaxation depends absolutely on your manager.

Dislikes

Internal politics

Work

Not really tight . It's flexible compared to other companies

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Cafeteria

Team outings

Health insurance

Show Less

82 views

82 views


Excellent
Good
Good
Excellent
Excellent
Excellent
Excellent

Likes

Culture was good. Samar Singh was the best manager I have ever met. Company provides excellent training. Salary is good. You are rewarded for your performance. Work environment was really good. Security wise company really plays a good role.

Dislikes

Travel

Work

Each day is a new day

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Gymnasium

Cafeteria

Work from home

Education assistance

+4 More

Soft skill training

Health insurance

Job training

Facilities

Process trainings/ English skills/keyboarding skills

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36 views

36 views


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