Serco BPO

3.8
serco.com
90 Years Old
Not Available
IT / ITES
5001-10000
Private

Reviews' Summary from 177 reviews

3.8 / 5

Skill development

3.8

Company culture

3.8

Work Satisfaction

3.6

Job Security

3.6

Career growth

3.5

Work-Life balance

3.5

Salary & Benefits

3.3

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Working Days

Office Travel

Work Timings

Strict

Flexible

Serco BPO Reviews

1 - 10 of 177 ReviewsSort By: Popularity  |  Latest

Good
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Excellent
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Poor

Likes

Good opportunity for freshers to learn new job skills.
Staff is very supportive, friendly.

Cafeteria is fantastic with considered basic foods, variety, space, food quality and prices.

Some team leaders are nice to work with.

The provided training is good.

Transport service is good.

Flexible time shifts are really helpful and motivating.

Good lighting, cleanliness and air conditioning.

Dislikes

The computer machines are not performance maintained, inappropriate hangs and crashes can set off an employee's overall mood and perhaps is demoralising.

More often, telephone sets have their headphone pairs missing, or are faulty, keyboards with missing keys etc.. system units are left open near foot, in fact these issues shouldn't be at all.

The system wiring is open to accidental disconnection by foot as the systems units are placed near employee foot. They should either be fixed to the furniture like some already are or aside the monitors but away from the employee feet as it's really embarrassing when you accidentally disconnect a required wired connection regardless of the telephone or the computer system.

The employee feedback should be informative w/o excess criticisms, with corrections as to how the call might have been effective w/o pressure, formally.

The overall etiquettes can possibly improve.

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Working Days

Rotational Shift

Job Travel

I have to travel within the city

Work Timings

7:00 AM to 4:00 PM (flexible)

Facilities

Free transport

Cafeteria

Job training

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82 views

82 views


Good
Good
Good
Good
Excellent
Good
Excellent

Likes

sir in 2013 SERCO BPO PVT LTD is very efficient working GOOD SECURITY MANAGEMENT GOOD STAFF BEHAVIOUR MY TEAMMATES IS VERY HELPFUL FOR ME. TRAINING THE INCHARGE OF TRAINING IS VERY HELPFUL FOR ANY MISTAKES MAKE IN TRAINING . THEY HELPFUL IN GROWTH IN TRAINING.JOB SECURITY IS VERY EXCELLENT IN ANY TIME WE REACH THE OFFICE IT IS A STRING SECURITY IN OFFICE. NO STRANGER IS ALLOWED IN OFFICE. CAREER GROWTH IS VERY EXCELLENT IN CALLING KNOWLEDGE. SALARY IS AVERAGE IN OFFICE. TRAVEL FACILITY IS ALSO AVAILABLE IN REMOTE area employees by office cab.

Dislikes

THE EDUCATIONAL GROWTH IS LOW .COMPENSATION IS AVERAGE.

Work

I worked as customer service executive

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Working Days

Alternate Saturday Off

Job Travel

I do not have to travel. It's a desk job.

Work Timings

11:00 AM to 8:00 PM (strict)

Facilities

Cafeteria

Team outings

Soft skill training

Job training

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66 views

66 views


Good
Terrible
Poor
Excellent
Terrible
Terrible
Good

Likes

My team leader was very good she was very helpful for me her name was Aksatha Shetty from ADIB process he gave me lots of process knowledge. As well my team was also awesome but due to process shutdown our team got other opportunity even I got new opportunity to work in other company otherwise I never quite serco.

Dislikes

In Serco I don't think one process will work for long term after ever 10-12month process got shutdown and the staff has to shift from one process to other Bec I work for 10month and with in that time I shifted to different 3 process due to that I took decision to quit Serco.

Work

It was ok ok..

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Working Days

Monday to Saturday

Work Timings

10:00 AM to 7:00 PM (strict)

Facilities

Team outings

Job training

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9 views

9 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, hight quality products and has a global client base.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night.

Work

Generally speaking, my work is slightly challenging as I have to look after the entire product marketing and distribution life cycle as well as manage day-to-day yield operations.

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Working Days

All 7 days

Job Travel

I have to travel within city

Work Timings

strict

Facilities

Job training

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15 views

15 views


Excellent
Average
Good
Good
Good
Excellent
Good

Likes

This is the good work place , havie Job security & gets career growth opportunities.

Dislikes

Salary package is very low for who's giving long time in this organisation

Work

My work is slightly challenging and I accepted that. I have joined as agent at this organisation in Apr- 2008 now I am working as Assistent Manager. I have workd in Insurance process, City Collection & curntly working GE SBI process so I got lots of exper

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Work Timings

9:00 AM to 6:00 PM (strict)

Facilities

Cafeteria

Soft skill training

Job training

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23 views

23 views


Good
Good
Good
Good
Good
Good
Good

Likes

I do my work with satisfaction.give all satisfaction to our teamleader.so its a gud opportunity to us to handle all customers .i like all atmosphere there.all employees n team leader also deducated to their work

Dislikes

I dislike most when i give all answers to a custmer den he dosent cut cll n keep continue in a cll.sometimes receive a harrasment cll

Work

Working with serco bpo is really exciting ...feeling gud .n sometimes .irritating becoz of bad customers

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Working Days

One day off.all day is working

Job Travel

I do not have to travel. It's a desk job.

Work Timings

6:30 AM to 3:30 PM (strict)

Facilities

Soft skill training

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30 views

30 views


Excellent
Good
Good
Excellent
Excellent
Excellent
Good

Likes

I Like working with Serco BPO because its help us to Grow up our Communication Skills, Develop our knowledge, and i dont know how to Speak in Hindi. but after Joining SERCO BPO i have developed my communication skills in Hindi very well. Salary also got Increased within 6 months & I got appreciation letter from Company.i dont know how to thankful to the Company.

Dislikes

Dislike means, the Cafeteria were there is no Sufficient place to have lunch. apart from that the most important Thing is Head phones are less.

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Working Days

Monday to Friday

Job Travel

I have to travel within country

Work Timings

flexible

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57 views

57 views


Excellent
Good
Good
Excellent
Average
Average
Good

Likes

working environment is quite favourable over there.. plus my colleagues come from various cultural backgrounds which is somewhere very interesting, and we work happily.

Dislikes

personally there is no issue, the only thing is job security which usually everyone wants now a days.

Work

Have worked in this company for 2.5 years as a team leader in marketing department (Asian Paints), basic duty was to handle the team, previously there were 80 agents working under me..

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

9:00 AM to 6:00 PM (strict)

Facilities

Cafeteria

Soft skill training

Health insurance

Job training

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65 views

65 views


Average
Average
Poor
Poor
Average
Average
Poor

Likes

The best part of tht cmpny was my seniors...my process name was cpp and my tL was harish sir he was a genuin persn..and my floor membrs r too frndly wd me..nice place to work and learn

Dislikes

Hr departmnt was vry rude..unhygenic washroom...zero quality of there food

Work

I was in cpp inbound...i hv learnt alot frm thr...seniors wr supportive...

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

flexible

Facilities

Soft skill training

Job training

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28 views

28 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Very irritate place to work I am telling only about its aurangabad process I was worked there but now that process is closed No future is there

Dislikes

Everything dislike serco' s aurangabad center is not good place for work

Work

It's very unprofessional , senior are pressurized to all employee for complet their targets

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

12:00 PM to 12:00 PM (strict)

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55 views

55 views


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