Customer service associate for 2.3 years in Unit 1, Gate 3, Nesco, Goregaon East, Mumbai, Maharashtra, India.Anonymous (Former Employee) | Product Sales Division Anonymous (Former Employee) | Product Sales division
Good opportunity for freshers to learn new job skills.
Staff is very supportive, friendly.
Cafeteria is fantastic with considered basic foods, variety, space, food quality and prices.
Some team leaders are nice to work with.
The provided training is good.
Transport service is good.
Flexible time shifts are really helpful and motivating.
Good lighting, cleanliness and air conditioning.
The computer machines are not performance maintained, inappropriate hangs and crashes can set off an employee's overall mood and perhaps is demoralising.
More often, telephone sets have their headphone pairs missing, or are faulty, keyboards with missing keys etc.. system units are left open near foot, in fact these issues shouldn't be at all.
The system wiring is open to accidental disconnection by foot as the systems units are placed near employee foot. They should either be fixed to the furniture like some already are or aside the monitors but away from the employee feet as it's really embarrassing when you accidentally disconnect a required wired connection regardless of the telephone or the computer system.
The employee feedback should be informative w/o excess criticisms, with corrections as to how the call might have been effective w/o pressure, formally.
The overall etiquettes can possibly improve.
I have to travel within the city
7:00 AM to 4:00 PM (flexible)