sitel.com
33 Years Old
Miami, FL (US)
Staffing & Outsourcing
10000+
Public

Reviews' Summary from 210 reviews

3.5 / 5

Company culture

3.6

Skill development

3.5

Job Security

3.4

Work Satisfaction

3.4

Work-Life balance

3.3

Salary & Benefits

3.1

Career growth

2.9

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Working Days

Office Travel

Work Timings

Strict

Flexible

Sitel Reviews

1 - 10 of 210 ReviewsSort By: Popularity  |  Latest

Average
Poor
Poor
Average
Average
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Terrible

Likes

Career growth will happen for sure and it depends purely on ur performance.It happened for me and I am still grateful for that.

Dislikes

Teammates - worst teammates ever..mostly backbiters.. didn't behave professionally except few. To talk about training, it was mostly good except few days where movies were telecasted. Salary/appraisal was like 8th wonder. It will happen but they reconstruct your pay structure like they increase in one attribute and decrease the other..so the final outcome will be the same so don't expect much. Once I was called by HR manager regarding my previous experience since I don't have any proper relieving papers. I was questioned a lot but the highlight was, I was questioned whether I belong to any terrorist group or is there any cases filed in my name. How would you ask your own employee such stupid questions? Have they not done any background check before giving me an opportunity there..I took this bullshit to my site director where he answered simply that HR manager is a crack. I was wondering how did a company hired a crack?that too as HR Manager..I lost my patience. Politics everywhere..Work life is like if you don't complete your additional work on time..your manager will make stay even if it's like 18+ hrs..that specific day I logged in previous day around 8.30pm and I logged out next day at 2pm..no cab to return so I have to spend my money on private transportation. This happened just once. So I don't have any more any complaints. I was really frustrated which didn't allow me to concentrate on my work for the last few months later so worklife was hell to me.

Work

I

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

8:30 AM to 5:30 PM (strict)

Facilities

Free transport

Team outings

Soft skill training

Job training

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262 views

262 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Teammates was the only positive thing about working in Sitel

Dislikes

The list of dislikes is too long, but I'll highlight the major drawbacks. Poor people management, no support from management for learning new skills, no motivation for career enhancement, demotivating people from team bonding and negative work environment are the main problem areas. Also management tries to make your life difficult when informed about leaving the organization. In my case, in spite of completing notice period of 90 days and the entire project handover, management did not complete my resignation formalities on my last working day. So I had to approach the HR person to get my release completed & that was processed 2 weeks after I left Sitel.

Work

It was a little hectic

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Work Timings

5:30 PM to 2:30 AM (strict)

Facilities

Cafeteria

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155 views

155 views


Good
Good
Average
Good
Good
Good
Excellent

Likes

The company is open to innovation. It's really good place to work they have many process working with domestic international, mine was domestic L&T it's really awesome working with such big market, another plus point is my colleagues comes from various cultural background, and we work happily collaboration. I also like the employee rehire policy here.

Dislikes

Compensation is decent but growth is slow.

Work

Generally my work was not too hectic as L&T is a big brand customers are well satisfy actual problem v face in rainy days call flow goes to the peak other days it's average.

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

flexible

Facilities

Free transport

Gymnasium

Cafeteria

Team outings

+2 More

Soft skill training

Job training

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333 views

333 views


Average
Excellent
Excellent
Excellent
Excellent
Good
Excellent

Likes

Sitel values their employees and I was working for process called Trainline I must say it was an amazing experience working and starting your career with Sitel... The management do everything and anything in their power to help their employees... The Manager and Team leaders r very helpful.... The working environment is very good... They treat you like a family..... I started my career with Sitel... My first BPO job... Had a good experience... whatever and wherever Iam I owe this to Sitel and to my Manager Moiaz Jiwani... Will always miss working there...

Dislikes

As compared to other bpo's Sitel pays less remuneration....

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Work Timings

flexible

Facilities

Free transport

Gymnasium

Cafeteria

Team outings

+4 More

Education assistance

Soft skill training

Health insurance

Job training

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410 views

410 views


Excellent
Good
Good
Good
Good
Excellent
Excellent

Likes

Sitel India PVT LTD is operational with most skilled & active unit of WFM. Any individual part of WFM should work with Sitel in his/her professional journey. My success story started with Sitel, it will be most memorable tenure of professional journey. All leaders of Sitel are skilled, supportive & future of WFM.

Dislikes

It depends on point of view. If you are self motivated & target oriented won't experience anything negative situation. I you want success you need to show dedication towards your responsibilities

Work

All team members of sitel were supportive, it was complet team effort.

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Working Days

Monday to Friday

Work Timings

5:00 PM to 2:00 AM (strict)

Facilities

Free transport

Education assistance

International relocation

Job training

+1 More

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180 views

180 views


Terrible
Terrible
Terrible
Average
Average
Terrible
Terrible

Likes

You meet lots of people with different talents and abilities.

Dislikes

Mismanagement, no growth opportunities, favouritism amoung selected employees. Bad transport facilities. Incompetent HR. Will take no action on manager who will favour their employees. US based Director are hand in glove with Indian counterpart. Incident of sexual harrasment was not reported as a top management was involved

Work

Monotony, very dull and not much to learn. Only selected people were given opportunity to go abroad for training. These people should lick their managers feet to get their job done.

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

5:30 PM to 2:30 AM (strict)

Facilities

Free transport

Gymnasium

Cafeteria

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218 views

218 views


Excellent
Terrible
Poor
Poor
Terrible
Terrible
Terrible

Likes

The infrastructure of the company is to good. The company provides a lot of compelling opportunities to learn.

Dislikes

While I was working in Sitel, everyone in my team supported each other all the time with their best. But the Learning Manager and all the Operations Managers made things worse for us on purpose. SO we had o work life balance, no work satisfaction and absolutely no job security.

Work

Even if we extend our working ours everyday, the Learning Manager and all the Operations Managers will make sure all our efforts go in vein. So life in Sitel was awkward.

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Working Days

Monday to Saturday

Job Travel

I have to travel within city

Work Timings

11:30 AM to 8:30 PM (strict)

Facilities

Free transport

Soft skill training

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252 views

252 views


Excellent
Average
Poor
Excellent
Average
Excellent
Good

Likes

Employee has the facility for home pick and drop, Growth at Sitel is quick depending on your average scores. SALARY at sitel is very low not even close to the market value, good for freshers. Sitel management is friendly and transparent. Politics is everywhere.

Dislikes

Salary, because hike dosent happen when it has to. Sitel would be the last company or at times "NO" in this regards. "BUT IT IS THE BEST PLACE TO LEARN AND GROW, SITEL TEACHES TEACHES A LOT OF THINGS".

Work

New Challanges to work on.

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Working Days

Monday to Friday

Job Travel

I have to travel within country

Work Timings

flexible

Facilities

Free transport

Cafeteria

Work from home

Team outings

+2 More

Soft skill training

Job training

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358 views

358 views


Good
Terrible
Terrible
Poor
Poor
Average
Average

Likes

Office is located in Ramajunam IT city, one of the main IT city. Infrastructure looks decent.

Dislikes

Pathetic salary hike. Max they would give is 3.75LPA which is for experienced people. Growth is dormant. They would ask you to push working hours, work 6 days a week compulsory if needed. Afterall its a call center job, you would be aware. Calls are stressful compared to chat. French process is an exception.

Work

Its been my first job, trainers are helpful. Learn and grow, if no growth its best to jump.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

6:30 PM to 3:30 AM (strict)

Facilities

Free transport

Cafeteria

Soft skill training

Health insurance

+1 More

Job training

Show Less

225 views

225 views


Excellent
Excellent
Good
Excellent
Average
Average
Excellent

Likes

The company not only made me fit for sales trained me well and gave me excellent exposure but also organized several events to encourage employee participation and make your work a fun place. My boss, managers were polite and very understanding and I was extremely happy to b a part of such an esteemed organization.

Dislikes

The only thing that I was not really comfortable in Sitel was job timing which was till midnight. Otherwise it was an excellent experience and comfortable workplace.

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Work Timings

1:30 PM to 10:30 AM (strict)

Facilities

Free transport

Gymnasium

Cafeteria

Soft skill training

+1 More

Job training

Show Less

265 views

265 views


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