Sutherland Global Services

3.8
sutherlandglobal.com
32 Years Old
Pittsford, NY (US)
Staffing & Outsourcing
10000+
Public

Reviews' Summary from 1077 reviews

3.8 / 5

Company culture

3.7

Skill development

3.6

Work Satisfaction

3.5

Job Security

3.5

Work-Life balance

3.4

Salary & Benefits

3.3

Career growth

3.2

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Working Days

Office Travel

Work Timings

Strict

Flexible

Sutherland Global Services Reviews

1 - 10 of 1077 ReviewsSort By: Popularity  |  Latest

Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

Sutherland Global Services was my first and one of the best Business Process Outsourcing Company. In this company the training period for the consultant is not just for learning about the process. We can learn the Company familiarity like supporting and encouraging the teammates, Target achievement by teamwork, understand and go through the words of the higher officers such as team leaders, Managers, HR, etc. Environment of the Company is also fantastic, because of that . And Salary appraisals are also very good and it will be credited on exact date and time. Process flow like domestic and international are also largely available. Transportation facilities one way and two way with securities are also very good depends upon the shift timings. Rotational and fixed shifts are also something different to feel like interest full and active to work.

Dislikes

I never dislike about working in Sutherland Global Services... Due to one small incident of my personal reason, I can't continue in SGS. But still now, I'm waiting and get trying to rejoin in Sutherland Global Services.

Work

I joined in Sutherland Global Services as a consultant in Uber IND process for back end Support. In this process we get received the concern and queries from the Uber drivers and we provide the concern remedies or we transfer the concern to the 2nd level.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Gymnasium

Cafeteria

Job training

Show Less

88 views

88 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

the salary will be credited on last working day apart from that nothing good in Sutherland global services

Dislikes

lot of internal politics ,dont wanna implement new innovations , most of the managers are not graduates ,they dont wanna lets others grow or they dont wanna grow , terrible work environment and moreover compensation , thats a laughing stock i worked with them for multiple times , i moved to their client too , every time they used to promised a lot about change but end of the day its all same , when we try to work all the internal politics based on religion and language used to come up, whatever u mess up , u have to treat the managers ur job will be safe , i left the company after my bad experiences now i am working for a startup after five yrs of gulf experience , gulf experience is one of the best in terms of my employment, i never been questioned for unnecessary things at all

Work

oh comeon dont talk about work with Sutherland global services , the managers used to goof up everything and chuck out the low level employees so easily ( usually BE graduates with backlogs )the managers used to move to different process so easily ,

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

7:00 PM to 3:00 AM (strict)

Facilities

Free transport

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490 views

490 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Nothing at all. They pay salary at the last working date

Dislikes

Worst management. Fake promises. Partiality towards girls. Revenge from managers by cornering employees, worst floor facilities no coffee, tea or food coupons. Salary showing in offer letter and salary certificate including inscentives bUt inscentives are variable. Every year managers review targets and that means they are lowering your salary by cutting inscentives. Pay hike is big joke. Its maximum amouny might be 1000 and minimum 10 rupees. Most of the managers running for girls. Weekly offs, shifts are reserved to some girls. No employee facilities like gym or other game options. No annual cultural activities, outing or parties. Every year they wil give you fake promises and saying about cost cutting. Breaks are horrible, sometimes you needed to work 9 hours without any break. No options to raise your voice. Managers make the whole processes worst and they indirectly compell you to abscont. Very bad company with low pay, bad workplace and fake promises. They are cheating clients.

Work

Very boring and horrible.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Show Less

210 views

210 views


Average
Poor
Terrible
Terrible
Terrible
Average
Poor

Likes

Had a good team to work with, training given was adequate to work with the products but there is no job security(You do not know when the project would go and you're thrown out)a very bad appraisal, not supportive when you're innovative. The management does not give a darn about your career or growth. Balancing your work-life is gone up for toss.

Dislikes

There is no job security(This is a service based org, you do not know when a project will move out and then you're kicked out), also the appraisal system is very bad and none of the employees are happy/satisfied with it. Lot of politics happen when it comes to appraisal, employees who are pacified by manager will give you good ratings and look after you. The management of my project (Enterprise backup support) did not support when i wanted to move out after I got a better opportunity and they want you to miss that opportunity and suffer in that org.

Work

A very bad experience in terms of letting yourself improve and grow toward your career goal. But the training that I received helped to achieve what I wanted to be.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

5:30 PM to 3:30 AM (strict)

Facilities

Free transport

Health insurance

Job training

Show Less

143 views

143 views


Terrible
Terrible
Terrible
Excellent
Terrible

Likes

I didn't find anything to like in sutherland SRG

Dislikes

I think this is the worst company .
Will tell u the facts happening inside office.
Sutherland always look for profit.
They get profits by robbing employees hard work 😓. But employees get paid for only 10% in their hard work .
In sutherland they won't allow employees to stay more than a year . Because they have to pay more, if they get experienced , so they have strategic plan to make employees to leave the office without proper relieving.
If employees apply for resignation, notice period is 2months . Maximum they won't allow to apply resignation, they will make employee to abscond and if they abscond means employee won't get PF , experience letter and salary.
After begging managers , he will tell after 3 months there will be ramp down , in we will remove u . Ramp Dowm means , they will send out lack of performance. It's like hell working in sutherland Amazon.in English phones.
They won't pay insensitives properly. Maximum I will get only 13k per month . One year experienced

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Working Days

6 days of work

Job Travel

I have to travel within the city

Work Timings

5:30 AM to 2:30 PM (strict)

Facilities

Cafeteria

Health insurance

Show Less

1k views

1k views


Terrible
Terrible
Terrible
Good
Terrible

Likes

Ntg to like

Dislikes

I think this is the worst company .
Will tell u the facts happening inside office.
Sutherland always look for profit.
They get profits by robbing employees hard work 😓. But employees get paid for only 10% in their hard work .
In sutherland they won't allow employees to stay more than a year . Because they have to pay more, if they get experienced , so they have strategic plan to make employees to leave the office without proper relieving.
If employees apply for resignation, notice period is 2months . Maximum they won't allow to apply resignation, they will make employee to abscond and if they abscond means employee won't get PF , experience letter and salary.
After begging managers , he will tell after 3 months there will be ramp down , in we will remove u . Ramp Dowm means , they will send out lack of performance. It's like hell working in sutherland Amazon.in English phones.
They won't pay insensitives properly. Maximum I will get only 13k per month . One year experienced

Show More

Working Days

Monday to Saturday

Job Travel

I have to travel within the city

Work Timings

5:30 AM to 2:30 PM

Facilities

Health insurance

Show Less

942 views

942 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Salary comes exactly at month end 30 or 31st wow it's been accurate close to 7 yrs 9 months

Dislikes

If ppl likes u, they ignore all errors or mistakes else they keep finding mistakes and kick u out of company - partiality., insecure place for females, 1 or 2 females set a bad example for other females dunno if they are not able to manage stress, overall worst company. Night shift is a pain on but. This company doesn't even give leave for usa public holidays or india public holidays 2 days off in a week is what they provide that too not fixed if manager doesnt like they move off so that they make u work for continuous 11 days .that too if manager doesnt like ur week off and shift will be changed then they will tell its rotational shift that u accepted before joining company.overall they will treat u like machines that u pay for...No fixed Saturday Sunday off night shift...

Work

Subject matter expert

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Work Timings

6:30 PM to 3:30 AM (strict)

Facilities

Free transport

Cafeteria

Job training

Show Less

718 views

718 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

I did not like anything about sutherland....nor people neither environment.

Dislikes

Every single thing....from dress code policy till pay. Being a quality analyst m sure my skills are better than people who i am auditing still they getting paid way more than me. When speaking to HR they do not answer and just give u a run around. Spent 5 years in sutherland and PDRP happened only thrice....when people are being moved to another program their previous performance should be considered. I was given a shitty answer we do not have data of ur previous program. It ws my fault of joining sutherland...n i ws helpless dats y i had to spend 5 years there...i will never ever recommend anyone to work with sutherland ever in my life.

Work

Apart from my KRA i was being assigned with additional task and was forced to complete it on priority and i had to sit back after my shift to finish off my work. Even when i was not a QA i was forced to wait after shifts everyday for team huddles for 1 hr

Show More

Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Job training

Show Less

187 views

187 views


Average
Poor
Terrible
Terrible
Terrible
Poor
Poor

Likes

As a beginner, you can join sutherland and best part is If you know to Speak English fluently, you'll be recruited in Sutherland. Sutherland is good for people who didn't clear or discontinued in Bachelor degree. They only concentrate on the Women. You can work in Sutherland for 1 year until you clear your backlogs.

Dislikes

Simply Waste. There's no Job security at all. We never when the process will be closed. Manager and teammates depends upon the process. In each process there will idiots and we have to live with it. Sutherland is good enough to work only for a year. Yours words are not respected. If you're a girl, HR or Manager even jump for you from the 6th Floor. If you're a boy, they don't give a SHIT. Once you left the company, HR won't even attend your call. That's the respect they given to former Employees.

Work

Boring, No Fun.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

7:30 PM to 4:30 AM (strict)

Facilities

Free transport

Show Less

218 views

218 views


Good
Average
Good
Good
Good
Average
Good

Likes

The company is good with there policies which care about there employees. I am lucky to work for big telecom company like AT&T. Happy environment to work. Pick or drop facility. Have good incentives plan. An employee can fetch 25k per month apart from salary. Good culture. Various culture employees working together happily.

Dislikes

Growth is slow. Sometimes work pressure gets high. Policies changes anytime. Night shifts which makes life unbalanced.

Work

I am working for AT&T company which is a big telecom firm. I am working for OMC ISM and RC1 process. 1 year I worked in OMC (Order Management Center) and than shifted to a new process ISM and now RC1. I have good knowledge for all 3 process. Good to learn

Show More

Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Cafeteria

Team outings

Soft skill training

+2 More

Health insurance

Job training

Show Less

103 views

103 views


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