Sutherland Global Services

3.8
sutherlandglobal.com
32 Years Old
Pittsford, NY (US)
Staffing & Outsourcing
10000+
Public

Reviews' Summary from 801 reviews

3.8 / 5

Company culture

3.7

Skill development

3.7

Work Satisfaction

3.5

Job Security

3.4

Work-Life balance

3.4

Salary & Benefits

3.3

Career growth

3.2

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Working Days

Office Travel

Work Timings

Strict

Flexible

Sutherland Global Services Reviews

1 - 10 of 801 ReviewsSort By: Popularity  |  Latest

Terrible
Terrible
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Terrible

Likes

the salary will be credited on last working day apart from that nothing good in Sutherland global services

Dislikes

lot of internal politics ,dont wanna implement new innovations , most of the managers are not graduates ,they dont wanna lets others grow or they dont wanna grow , terrible work environment and moreover compensation , thats a laughing stock i worked with them for multiple times , i moved to their client too , every time they used to promised a lot about change but end of the day its all same , when we try to work all the internal politics based on religion and language used to come up, whatever u mess up , u have to treat the managers ur job will be safe , i left the company after my bad experiences now i am working for a startup after five yrs of gulf experience , gulf experience is one of the best in terms of my employment, i never been questioned for unnecessary things at all

Work

oh comeon dont talk about work with Sutherland global services , the managers used to goof up everything and chuck out the low level employees so easily ( usually BE graduates with backlogs )the managers used to move to different process so easily ,

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

7:00 PM to 3:00 AM (strict)

Facilities

Free transport

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248 views

248 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Nothing at all. They pay salary at the last working date

Dislikes

Worst management. Fake promises. Partiality towards girls. Revenge from managers by cornering employees, worst floor facilities no coffee, tea or food coupons. Salary showing in offer letter and salary certificate including inscentives bUt inscentives are variable. Every year managers review targets and that means they are lowering your salary by cutting inscentives. Pay hike is big joke. Its maximum amouny might be 1000 and minimum 10 rupees. Most of the managers running for girls. Weekly offs, shifts are reserved to some girls. No employee facilities like gym or other game options. No annual cultural activities, outing or parties. Every year they wil give you fake promises and saying about cost cutting. Breaks are horrible, sometimes you needed to work 9 hours without any break. No options to raise your voice. Managers make the whole processes worst and they indirectly compell you to abscont. Very bad company with low pay, bad workplace and fake promises. They are cheating clients.

Work

Very boring and horrible.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

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12 views

12 views


Terrible
Terrible
Terrible
Excellent
Terrible

Likes

I didn't find anything to like in sutherland SRG

Dislikes

I think this is the worst company .
Will tell u the facts happening inside office.
Sutherland always look for profit.
They get profits by robbing employees hard work 😓. But employees get paid for only 10% in their hard work .
In sutherland they won't allow employees to stay more than a year . Because they have to pay more, if they get experienced , so they have strategic plan to make employees to leave the office without proper relieving.
If employees apply for resignation, notice period is 2months . Maximum they won't allow to apply resignation, they will make employee to abscond and if they abscond means employee won't get PF , experience letter and salary.
After begging managers , he will tell after 3 months there will be ramp down , in we will remove u . Ramp Dowm means , they will send out lack of performance. It's like hell working in sutherland Amazon.in English phones.
They won't pay insensitives properly. Maximum I will get only 13k per month . One year experienced

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Working Days

6 days of work

Job Travel

I have to travel within the city

Work Timings

5:30 AM to 2:30 PM (strict)

Facilities

Cafeteria

Health insurance

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765 views

765 views


Terrible
Terrible
Terrible
Good
Terrible

Likes

Ntg to like

Dislikes

I think this is the worst company .
Will tell u the facts happening inside office.
Sutherland always look for profit.
They get profits by robbing employees hard work 😓. But employees get paid for only 10% in their hard work .
In sutherland they won't allow employees to stay more than a year . Because they have to pay more, if they get experienced , so they have strategic plan to make employees to leave the office without proper relieving.
If employees apply for resignation, notice period is 2months . Maximum they won't allow to apply resignation, they will make employee to abscond and if they abscond means employee won't get PF , experience letter and salary.
After begging managers , he will tell after 3 months there will be ramp down , in we will remove u . Ramp Dowm means , they will send out lack of performance. It's like hell working in sutherland Amazon.in English phones.
They won't pay insensitives properly. Maximum I will get only 13k per month . One year experienced

Show More

Working Days

Monday to Saturday

Job Travel

I have to travel within the city

Work Timings

5:30 AM to 2:30 PM

Facilities

Health insurance

Show Less

704 views

704 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Salary comes exactly at month end 30 or 31st wow it's been accurate close to 7 yrs 9 months

Dislikes

If ppl likes u, they ignore all errors or mistakes else they keep finding mistakes and kick u out of company - partiality., insecure place for females, 1 or 2 females set a bad example for other females dunno if they are not able to manage stress, overall worst company. Night shift is a pain on but. This company doesn't even give leave for usa public holidays or india public holidays 2 days off in a week is what they provide that too not fixed if manager doesnt like they move off so that they make u work for continuous 11 days .that too if manager doesnt like ur week off and shift will be changed then they will tell its rotational shift that u accepted before joining company.overall they will treat u like machines that u pay for...No fixed Saturday Sunday off night shift...

Work

Subject matter expert

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Work Timings

6:30 PM to 3:30 AM (strict)

Facilities

Free transport

Cafeteria

Job training

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510 views

510 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

I did not like anything about sutherland....nor people neither environment.

Dislikes

Every single thing....from dress code policy till pay. Being a quality analyst m sure my skills are better than people who i am auditing still they getting paid way more than me. When speaking to HR they do not answer and just give u a run around. Spent 5 years in sutherland and PDRP happened only thrice....when people are being moved to another program their previous performance should be considered. I was given a shitty answer we do not have data of ur previous program. It ws my fault of joining sutherland...n i ws helpless dats y i had to spend 5 years there...i will never ever recommend anyone to work with sutherland ever in my life.

Work

Apart from my KRA i was being assigned with additional task and was forced to complete it on priority and i had to sit back after my shift to finish off my work. Even when i was not a QA i was forced to wait after shifts everyday for team huddles for 1 hr

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Job training

Show Less

5 views

5 views


Average
Poor
Terrible
Terrible
Terrible
Poor
Poor

Likes

As a beginner, you can join sutherland and best part is If you know to Speak English fluently, you'll be recruited in Sutherland. Sutherland is good for people who didn't clear or discontinued in Bachelor degree. They only concentrate on the Women. You can work in Sutherland for 1 year until you clear your backlogs.

Dislikes

Simply Waste. There's no Job security at all. We never when the process will be closed. Manager and teammates depends upon the process. In each process there will idiots and we have to live with it. Sutherland is good enough to work only for a year. Yours words are not respected. If you're a girl, HR or Manager even jump for you from the 6th Floor. If you're a boy, they don't give a SHIT. Once you left the company, HR won't even attend your call. That's the respect they given to former Employees.

Work

Boring, No Fun.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

7:30 PM to 4:30 AM (strict)

Facilities

Free transport

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13 views

13 views


Excellent
Good
Good
Excellent
Good
Good
Good

Likes

Company is into both Domestic & International business. Company Policies are very clear and transparent. Training is mandatory till the Manager/Senior Manager level which is really good. Latest technology is adapted by the company and E-learning training methodology is very strong and excellent. Some of the training's are mandatory which makes every level to get reiterated on the basis or the latest changing management techniques.

Dislikes

Job Security within Hyderabad. Company has open options to transfer the employee to any other location provided employee is willing to take up the location change.

Work

Responsible for Service Delivery/Operations serving NorthAmerica,Canada, UKI-EMEA back-end (email) process. Need to ensure client KPIs/KRAs are met and team members are aligned to the set KRAs and mentor, coach, train them to achieve their targets.

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Working Days

Monday to Friday

Job Travel

I have to travel within country

Facilities

Team outings

Soft skill training

International relocation

Health insurance

+1 More

Job training

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464 views

464 views


Excellent
Average
Poor
Good
Good
Excellent
Average

Likes

Rating an organization is not about 50,000 employee working in there but the faces we are surrounded. Personally I have had great opportunities to grow and getting promoted in the very first year, Sutherland does recognizes talent. Upsklling and development in another advantage Sutherland believes in.

Dislikes

Not a complete turn off, but salary and compensation is minimal. Internal employees annual pay rise is a disappointment considering others factors being positive from a employees perspective. Most of the employees leaving after many years of Sutherland's service has primarily been the income.

Work

Sutherland always thrives to give the best to their clients which has been a continuous effort where it's reaching heights every year. Work life balance is slightly imbalanced, but overall that work pressure is what lets us grow every year as well.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

3:00 AM to 12:30 AM (strict)

Facilities

Free transport

Cafeteria

Work from home

Education assistance

+3 More

Soft skill training

International relocation

Health insurance

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1 views

1 views


Excellent
Excellent
Average
Excellent
Excellent
Average
Excellent

Likes

It's a place where you can acquire technical knowledge, how one should be attendive and responsible for their job. You will find more pressure in work but thats the point where you start learning on how things needs to be handled and provide permanent solution. I bet, if u go to any company you will definitely find a minimum of 10 people whose first or last company would be Sutherland. If you are jobless, not good in english, and want to learn technical stuff, then please don't hesitate to join Sutherland.

Dislikes

Only 2 points made me to look for other opportunity which Growth and Salary. If I would have got the right thing when I worked I would haven't left...

Work

It's a daily hot seat place but thats the only thing which will help us in reaching the goals and growth prospectus.

Show More

Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Cafeteria

Team outings

Soft skill training

+1 More

Job training

Show Less

7 views

7 views


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