Teleperformance

3.7
teleperformance.com
41 Years Old
Paris (France)
Research & Development
10000+
Private

Reviews' Summary from 799 reviews

3.7 / 5

Skill development

3.7

Company culture

3.7

Job Security

3.6

Career growth

3.6

Work Satisfaction

3.4

Work-Life balance

3.4

Salary & Benefits

3.3

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Working Days

Office Travel

Work Timings

Strict

Flexible

Teleperformance Reviews

1 - 10 of 799 ReviewsSort By: Popularity  |  Latest

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Likes

Anything less than 1 star is the rating. There is nothing good about Teleperformance. Training is the only honeymoon period there. Fast growth is their only USP but it requires remaining in good books of corrupt managers apart from maintaing best performance track records. People are unaware of the fact that employees are forced to fill good reviews for the company by HR personnels...they even go to the extent of filling the forms themselves after making the employee open it with their individual unique ID and password. All their good reviews online to gain awards like best employer are fake as they follow this practise. This fact is well known by the HR heads like Sandeep and Anshuman and also VPs like Sapna.

Dislikes

The company norms are terrible. They do not set the norms correctly when you join them and then throw you out stating silly norms like "we consider stopping an employee at the gate and requesting her to extend for 15 minutes as rudeness"....that too when I was following as instructed by Somit Bansal. You will never know when they will throw you out even when you are their best performer as per performance ratings. They will never set expectations correctly. Their disciplinary grid will always have grey areas so that they can decide as per their whims and fancies. Define rudeness in the first place. A request or an assertive statement cannot be rudeness. Rudeness cannot be defined by perception of an individual as it may vary from person to person. Some of the top management are horrible to say the least. Santosh Das uses profanity while abusing his immediate downline and operation managers in meetings and reviews. You cannot be abusive at any point and time. My manager Shubham was abused by Das in front of me stating "dog, dont teach your father how to fuck". He uses profanities like "benchod" etc. This is unacceptable behavior. Das also has the habit of safeguarding and promoting people who are extremely loyal to him and would absorb his abuses silently. If you are in his good books you are the king of teleperformance, he would showcase your strengths...for the rest, he would pull you down by portraying only your weaknesses in front of the management. This is his character. The chairman Sanjay believes that Amit Luthra and Sapna Bhambhani can fix all these ill practises but unfortunately they go with the flow and land up throwing out people who fall a prey and are framed by managers like Santosh Das and Somit Bansal. I have worked 8 years in Concentrix and would have never changed had I known this.

Work

Operations manager responsible for maintaining client metrics and company metrics for process Xiaomi.

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Health insurance

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165 views

165 views


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Excellent

Likes

Teleperformance is one of the companies which I can say as the best employee centric company I have worked in. Sanjay Mehta(CEO) takes ownership himself to make this practice happening in the organization. Not just the working employees but also the exempted employees don't hesitate and reach out to him in case the problem is not resolved at initial level. He then take care of the problem and response from him takes less than 2 days. In respect to the growth and opportunities, it completely depends upon the enthusiasm of the employees. I have seen people loosing hopes of promotions and compromise with their stability and even loosing up their upcoming promotions. Over in all its a company which does what is has committed and there is clarity in all the terms except the salary. Salary discussion in parts pulls back the interest of employees when they know about the actual salary structure after 2 months of their joining.

Dislikes

The promotions are taken care by the reporting managers. Due to this, managers promote their favourites and the deserving ones are left behind. This in terms are not even questioned. All promotions should be taken care entirely by the HR and talent acquisition team.

Work

Working at teleperformance was very convenient. As I was one the favourite employee for my team leader and Asst. Manager, I enjoyed my time. The managers have always provided enough space to all the employees and allowed them to perform to their best.

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Soft skill training

Job training

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68 views

68 views


Good
Good
Average
Average
Good
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Average

Likes

I like our supervisors and my teammates

Dislikes

There are managers and Team managers that are stupid just like what i experienced before i resigned..i would never forget his attitude towards me...the male manager for tier2 i forgot his name because i dont want to remember his name but i can ask my teammates that are still there...i was so sick becauae i tried to reach my dream...while working i also attended into a Japanese school for me work in Japan as skill worker...after 3 years workinf i want to find better opportunities...and this manager i ask an extension to my resignation because there was a little date problem with our departure...this was after my 30days i rendered my resignation...so he extended it but you can feel that he is force to do it...theb after a week my employer in Japan made announcement that out departure is then change earlier...so i requested my manager and explain...this is the only time i made request for 3 years i work on the company and even was top 2 agent and got my awards...atleast some consideration...you know what was his response...he said "I dont have to keep adjusting to you, i wont sign that...ita your problem and not mine anymore..." but it was actually worst than that... i felt so bad why he has to be as rude as that like no manner/eliterate/worst ever....i cant help my self so i shared with all my friends in the center and they felt so bad also....im not famous but i got 100's of friends in the center that knows about the matter and so what i did i reported it to HR and they said i can resign anytine since it was after my 30days i rendered my resignation even without the sigb of my manager...we were new to under him when Expedia and Travelocity got separated accounts and he was the Team manager assigned to Travelocity Tier2

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Working Days

Rotational Shift

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31 views

31 views


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Likes

Hire employees by taking their interview over telephone, which only few companies in India does that. Provides 14 nights of free accommodation for those candidates who are coming from different cities. Has multiple locations in Jaipur city. They also provide handsome bonus for those employees coming from different states for this job only. Every year in August they conduct cultural activities known as Fun or festival. They also donate Citizens of the world as a social cause.

Dislikes

Starting from a peon to a security guard to VP, each and every one is arrogant and rude behaviour. Management literally sucks blood of employees by making them work till the last second of login hours. As a MNC, they have a weird rule of not letting any employee carry wallets, currency notes even coins (only God knows why), water bottles, lip balm and the lists goes on and on in the working area. The only thing one can carry is himself. The big muse is the remuneration part. A huge gap is between cost to the company and take home salary. They include employer's part of PF contribution in CTC to look it good and fool candidates. In a sum up, Teleperformance spoil career. Not recommended for those who wish to work in a cultured environment.

Work

Monotonous

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

12:00 PM to 9:00 PM (strict)

Facilities

Cafeteria

Soft skill training

Job training

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501 views

501 views


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Likes

Learning and exposure is something which Teleperformance offers in plenty.Having more than 25 different clients/processes under its belt, Teleperformance makes sure that you never have dull moment.Different processes have different requirements which keeps you at your toes always which results in many learning opportunities along with exposure to different practices and clients.

Dislikes

Long working hours is something which comes in mind as soon as i hear Teleperformance and on the top of that below the belt Politics makes your working day feel much more stretched than it actually is. TP have good talent however the insecurity level among them is so high that they don't let any other talent groom their unless and until that talent decides to become their sycophant. Favoritism is so rampant in TP that results of small events like For Fun Festival which is meant for Fun only(as it's name clearly indicates) are tempered with to give advantage to sycophants.

Work

I was the part of Talent Acquisition team at Indore(one of the biggest site of TP across India) and targets which we chased were steep always however it resulted in great learning.Since it was team game so we had large enough team to achieve those targets

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Working Days

at times we end up working 7 days a week

Job Travel

I have to travel within city

Work Timings

10:30 AM to 9:00 PM (strict)

Facilities

Cafeteria

Health insurance

Job training

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411 views

411 views


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Excellent
Excellent
Excellent
Average

Likes

Teammates are good, after working for a year most of the employees get a good job elsewhere, job security is good, if a process is not doing well or your performance is not good you might be shifted to other process, no travelling required, most of the processes are inbound, politics is average, supervisors are not that supporting in certain processes, work environment is cool, 6-days working and night shift for international shift, so work-like balance is tough. People have got promotions within 3-4 months as well. So growth is best in the industry. JUMP certification is to get promoted. If you clear that training and certification they will give a promotion within 3 months, it depends on the vacancies available.
Step-up is an exam for domestic process employees to step up to international process. They teach english in step up.

Dislikes

Sometimes I didn't use to get the necessary help from supervisors to resolve issues of customers. They used to avoid tough issues.

Work

First 6 months you feel overloaded with technical issues plus excited to get c-sats (customer ratings) from customers.
Next 6 months you will feel excited to resolve all the issues you get.
In next six months you will become senior most.

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Team outings

Soft skill training

Health insurance

+1 More

Job training

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131 views

131 views


Excellent
Average
Excellent
Excellent
Good
Excellent
Excellent

Likes

I like the fact that the management in keen on providing immense opportunities to the employees at every level of the hierarchy. The salary/appraisal is all part of the job performance, the real appreciation comes from the managers when they provide you with ample of opportunities to prove your metal. TP is one such organisation that lets you grow and prosper along with a dynamic team with a great work culture and collective learning. Work at times could invade with your personal space but not everyday is a bad day. Some days work would be immense and some days it wouldn't. And when it wouldn't be a hard day at work then you can bet on a party hard scenario. Young managers tend to be more flexible and understanding and that's what TP vouch for.

Dislikes

Nothing that comes to my mind. The only fact that I feel is something TP can work on is providing better work life balance even in stressful situations.

Work

I was in talent acquisition department. Needless to say that it was a target based profile and a lot of hectic schedule supposed to be followed. With great guidance and support from the managers the stress was taken care of at work.

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Working Days

Monday to Saturday

Job Travel

I have to travel within country

Facilities

Cafeteria

Soft skill training

International relocation

Health insurance

+1 More

Job training

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422 views

422 views


Poor
Poor
Terrible
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Terrible
Terrible
Terrible

Likes

Nothing i like. I worked in this company till 1 year. To fulfill my financial needs. But i found hereall level typea of managers are pressurising executive level employees to achieve the given target anyhow so the managers get the benefits in promotion and other benefits while in completing they dnt even care abt the words that they r apeaking with executivea a d they even dnt care abt there health and benefita. They pressurise to work in overtime even of u dnt want then.....
For promotion buttering is must. They promote there fans who buttering them. Giving them gifts. They stop promotion of the right guys who deserves that..... Canteen food is worst for health and money.....

Dislikes

Timing issue.... Your manager would not allow you to move out in time while u complete your shift in time. They always force here to work for overtime..... They do not understand any executives personal conditions they only pressurise to work for overtime...
Do not provide shoft time that a guys genuinely need but who butterring for them they do all for those buttler.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

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3 views

3 views


Average
Terrible
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Terrible
Average
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Likes

Its a customer centric company. But they never think about the employees who serve them.

Dislikes

1-Firstly you will never feel that you are working in a international BPO.
2-NO proper food in cafeteria. NO free food. No even tea or coffee. you have to pay for everthing here.
3-Promise fake salary. They provided me with 25 CTC but I use to get only 18k.You will never get your incentives part. Because the targets are very hard to achieve. If you miss on any point. They will deduct you whole PLI.
4-8.5 working hours
5-Only 6 week off even being international bpo.
6-High pressure of work.
7-No free transport you have to pay for it also.
8-Policy will never make you feel happy
Guys I never recommend Teleperformance. Please think twice before joining this place. There is no any other company here is jaipur. Thats why people join this company and tp takes benefit of this.

Work

Frustrating

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Work Timings

6:00 PM to 5:00 AM (strict)

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21 views

21 views


Good
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Average
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Good
Good

Likes

There is a lots of opportunities to learn many things together and build a good experience in market of BPO'S .
Company provide a good exposer to work within a. Flexible environment.

Dislikes

One thing is bad that about payroll department and they never focus on their own mistake and eventually they can hold your salary till next salary date without any valid reason.
And the second thing is about making decisions can only hold by the clients that's very bad. Even a problem has been come to a good performer employee they never care about that and treat as a fresher and after that all decision make by the clients who's never know the employee detail they can transfer you to another process (in case if you are lucky ) other wiseyou can force for fill the resignation letter .

Work

Worked as a TSE for the Adobe process at the Mansarovar teleperformance .
Have to provide the resolution to the customer in order resolve their query related to perpattual Adobe products.

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Job Travel

I do not have to travel. It's a desk job.

Work Timings

6:00 PM to 3:30 AM (strict)

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312 views

312 views


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