Vertex Customer Solutions

3.6
vertexgroupindia.com
8 Years Old
Noida, UP
Staffing & Outsourcing
501-1000
Private

Reviews' Summary from 281 reviews

3.6 / 5

Skill development

3.5

Company culture

3.4

Job Security

3.4

Work Satisfaction

3.4

Work-Life balance

3.3

Career growth

3.1

Salary & Benefits

3.0

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Working Days

Office Travel

Work Timings

Strict

Flexible

Vertex Customer Solutions Reviews

1 - 10 of 281 ReviewsSort By: Popularity  |  Latest

Poor
Poor
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Average
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Terrible

Likes

Very bad Experience.. working environment was very poor..I worked over there from 2016 to july 2017 As a executive call flow was very high. I was unable to work on there that's why i had to resign..

Dislikes

First of all I will not advise to anyone for go and work on there..when i joined Vertex i was fresher but management was poor they forced me to over time.Only 20 rupees per hour...I will say there is 0% career growth.. If you are going on there as a agent then you will get 500 hundreds rupees annual increasement...what will you do..how can you survive..

Work

What should i say..every single day i spent very painfully.back to back calls,very high call flow..I did not get single of second to rest.I had become very irritate

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Work Timings

8:30 AM to 5:30 PM (strict)

Facilities

Nothing benifit..

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16 views

16 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Overall it was a bad experience with vertex I had. Career growth also not good in vertex. Full of politics, if yo adjust with manager or senior persons yo will be in a safe Gard,even though if your a bad performer .this is the current situation over there.

Dislikes

I don lik anything about vertex company , previously it was ok bt, these days it's becoming more worst dn anything. Especially the assistant manager who promoted for Airtel process mr.lokesh is totally wast m he itself doesn't know anything about the process, the next one hr assistant manager vinoth ,if girls will adjust with him he will do anything for them that much worse.

Work

As a business associates

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Working Days

Depends

Job Travel

I do not have to travel. It's a desk job.

Work Timings

9:00 AM to 7:00 PM (strict)

Facilities

Cafeteria

Facilities

They don't have any, other then cafeteria

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169 views

169 views


Excellent
Excellent
Excellent
Excellent
Excellent
Good
Excellent

Likes

Vertex was first company of life it was superb organisation for not for when I talk to my office friends about vertex they says that we will not get like that company atmosphere of was very excellent in my time I don't know now and the all employees like Sr managers. AM. TL. QA. And advisor were good. And the policy of vertex superb I will not forget even I don't want to forget of vertex company..
I love vertex name

Dislikes

Vertex is good company and I request to God that it will be going never end of vertex

Work

I worked with executive designated

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Working Days

Job Travel

I do not have to travel. It's a desk job.

Work Timings

9:00 AM to 6:00 PM (strict)

Facilities

Cafeteria

Soft skill training

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12 views

12 views


Excellent
Good
Good
Excellent
Excellent
Good
Excellent

Likes

Vertex company is one of the corporate Company.I have been worked as a CSA nearly 1 year in this company.As being an associate am very proud to work in this management.The working environment is very flexible,free workspace and learned about to handle the critical problems in a good ethics
while working.And a friendly very supportive Team leaders,Managers to work without any physical and mental pressure.I have been the hardworker,Sincere and punctual in working.

Dislikes

Nil

Work

I have worked as a Customer Service Associate for 1 year.A peaceful workspace and flexible to work eco-friendly.

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Facilities

Job training

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120 views

120 views


Poor
Terrible
Terrible
Average
Terrible
Poor
Terrible

Likes

One of the worst team leader I have ever seen in my work experience. Because of him I was forced to abscond. He is such an aragon fellow. Company didn't take any action on him. His aim is to become a manager in that company but my opinion is he is not fit for a team leader itself, if he become a manager then the company will get very good bad name in the society. He has mentally harassed and physically harassed me.... Such an irrespective company

Dislikes

Worst training from the team leader

Work

Ghshjjj

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Working Days

6 working days

Job Travel

I have to travel within city

Work Timings

9:00 AM to 8:00 PM (strict)

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105 views

105 views


Terrible
Average
Terrible
Terrible
Average
Terrible
Average

Likes

Working with vetex was a good experience as an agent but overall management is culprit and useless along with center head and below him bz of that it is not growing there are many not all are looking falls can't say now if I all wants info send me mailor escalation mail IDs will revert u all....thanks for asking...plz improve or change the culture if someone wants to join back as an supervisor then also there is issue again same comment now management and he management culprit.....

Dislikes

Politics,salary and no learning in organisation

Work

Nothing

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Work Timings

9:00 AM to 6:00 PM (strict)

Facilities

Free transport

Work from home

Education assistance

Soft skill training

+1 More

Health insurance

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336 views

336 views


Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

I love that i was part of the team, The support which i got from my supporting staff, great environment to develop our skills and really a wonderful place for the freshers to make them a great platform to nourish.

Dislikes

i never felt any dislike from vertex.

Work

My work is challenging as i have to meet my client targets every month and also to look after my team productivity and to handle my team. though there are lot of challenges either from client or operations i never give up my team and stood on my toe

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

9:00 AM to 6:00 PM (strict)

Facilities

Free transport

Cafeteria

Free food

Team outings

+4 More

Education assistance

Soft skill training

Health insurance

Job training

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92 views

92 views


Average
Average
Poor
Poor
Poor
Poor
Average

Likes

Teammates were good training is also quiet good as a fresher ppl can work there...

Dislikes

What I dislike about this company is sometimes ppl do get opportunity for growth in level 1 position but there is no proper hike given which is very poor we get a designation but how will ppl work if they r not paid as per their designation... Nobody will like working if their work is not appreciated... N there it is same ppls work is not appreciated...

Work

After becoming team leader it was very hectic for me...

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Free transport

Cafeteria

Job training

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1 views

1 views


Average
Poor
Poor
Poor
Average
Poor
Poor

Likes

Vertex is a place for freshers to learn something new and to know what bpo is all about..so candidates who are looking for career growth may not find a right pitch there..overall its an average place

Dislikes

Lots of simple rules to follow..cant able to take willing weekoffs as they dont offer..no emergency leaves allowed too..less pay..more pressure..small pantry..

Work

First it was good later on its boring no growth in it..

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Work Timings

9:00 AM to 6:30 PM (strict)

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110 views

110 views


Good
Average
Poor
Average
Average
Average
Average

Likes

They don't care about their employees. They need only target to achieve. Working days, 6 days work and one rotational off. Too much politics inside the company. Useless managers and GM.

Dislikes

No career growth,no incentives / appraisal. Politics, the work pressure is very high. Managers do not have value individual work. I don't suggest anyone to work their.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Job training

Show Less

35 views

35 views


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