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Engaged Employer

Vertex Global Services

3.8

based on 89 Reviews

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Company Overview

Company Locations

Vertex Global Services Customer Success Associate Reviews

Updated 16 Jan, 2024

Category Ratings

3.5

Work-Life Balance

3.4

Work Satisfaction

3.3

Company Culture

3.3

Job Security

3.3

Skill Development

3.3

Promotions

3.2

Salary

What employees say about Vertex Global Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

59% employees reported

Flexible timing

50% employees reported

No travel

55% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

3 reviews

3.5

Rated by Men

9 reviews

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Top Mentions in Vertex Global Services Customer Success Associate Reviews

12 reviews found

Sort By: Popular

Customer Success Associate in Gurgaon / Gurugram

Full Time

Customer Success Department

5.0

updated on 16 Jan 2024

Likes

Yes. I like most vertex global services We have to grow more chances to this company like it most

Dislikes

No there is any dislike for company

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Success Associate in Gurgaon / Gurugram

Full Time

Customer Success Department

5.0

updated on 16 Jan 2024

Likes

It gives us opportunities to grow and build our career.

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Success Associate in Gurgaon / Gurugram

Full Time

Customer Success Department

2.0

updated on 01 Aug 2023

Likes

1. Fun Friday's were funny 2. They celebrate all functions with love 3. That's it. Nothing else.

Dislikes

1. The Management was very bad. They follow autocratic leadership style. 2. IJP was introduced and then they cancelled it without telling anyone 3. They changed potice period policy and didn't inform the entire organisation and when people resigned then they are saying oh yeah! We've changed the rules. 4. No growth. They hired theupper management from a BPO and their mindset is like very small. They can't even speak in English and they expect the things to be in done in a seamless way and that too in a salary like 15K. 5. Unnecessary attitude in upper level management 6. Don't pay the FnF amount. Employees had to wait 3-4 months to get the FnF amount. 7. If we are doing WFH and the mouse or keyboard is not working then the employee will have to go to office and change it. And they send someone then that guy will order like - hey I'm here in this area, come and take your belongings. 8. It's just pathetic. Can't describe in words....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Success Associate in Betul

Full Time

Customer Success Department

1.0

updated on 24 Feb 2023

Likes

Vertex is fraud

Dislikes

Anurag sharma from the smoke alarm process harrased me

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Success Associate in Gurgaon / Gurugram

Full Time

Customer Success Department

5.0

updated on 07 Mar 2023

Likes

This is best work place . And best work enviorement .

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Read Vertex Global Services Customer Success Associate Reviews based on locations

Customer Success Associate in Gurgaon / Gurugram

Full Time

Business Outsourcing company Department

1.0

updated on 20 Mar 2023

Likes

One of the worst company. Management is very poor. No employee care. Always delay in salary. They the deduct the money even I had PL. Shifting LOB frequently.

Dislikes

Delay in salary and no paid leaves.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Success Associate in Gurgaon / Gurugram

Contractual

Customer Success Department

1.0

updated on 04 Jul 2023

Likes

Company work policy and management of vertex is very bad.

Dislikes

Management policy and work policy I also work for there one years they are not provide me my relevant letter and other documents.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Customer Success Associate in Gurgaon / Gurugram

Customer Service Department

5.0

updated on 19 Aug 2022

Likes

The work culture and the environment is very good here.

Dislikes

Nothing as such everything is good.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Success Associate in Udyog vihar phase 4 Gurgaon Haryana

Full Time

Customer Service Department

3.0

updated on 21 Oct 2022

Likes

The environment of the company is good and the staff of this company is good

Dislikes

The management, the workpower contolling, salary issues and no support for the agents

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Associate (working remotely)

Customer Service Department

3.0

updated on 14 Nov 2022

Likes

Join when you have no other option to sustain

Dislikes

Everything

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Success Associate in Gurgaon / Gurugram

Customer Success Department

1.0

updated on 03 Apr 2022

Likes

I have been working since nov 2020 but till there is no appraisal till now and the main demerit is the management team is not good.

Dislikes

No future growth and no appraisal no employees care.

Work Details

Team is supportive

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

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HQ - Gurugram, Haryana , India

IT Services & Consulting

51-200 Employees (India)

People also ask about Vertex Global Services's Customer Success Associates

Is Vertex Global Services a good place to work for Customer Success Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 12 employee reviews, it's clear that most customer success associates have an average experience working at Vertex Global Services. Work-Life balance holds the highest rating at 3.5, while salary & benefits is rated the lowest amongst all factors at 3.2.

Does Vertex Global Services pay their Customer Success Associates well?

According to AmbitionBox reviews, Vertex Global Services customer success associates rate their salary and benefits at 3.2 out of 5, based on 12 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Vertex Global Services's customer success associates salaries here .

How is the work culture at Vertex Global Services for Customer Success Associates?

Work culture at Vertex Global Services for customer success associates is rated 3.3 out of 5 by 12 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at Vertex Global Services for Customer Success Associates?

Based on 12 reviews on AmbitionBox, Vertex Global Services's customer success associates rate job security at 3.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Vertex Global Services.

Vertex Global Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Vertex Global Services reviews submitted by Vertex Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Vertex Global Services is the right company for you. 59% of empl...