Axis Bank Assistant Manager Customer Service Salaries by 30+ Employees

1 - 5 years exp.

₹2.4 Lakhs - ₹4.2 Lakhs

Avg. annual salary

Monthly In-hand Salary

Assistant Manager Customer Service Salary at Axis Bank ranges between ₹2.4 Lakhs to ₹4.2 Lakhs per year for employees with experience between 1 year to 5 years. Salary estimates are based on 36 latest salaries... Read more

39% less than the average Assistant Manager Customer Service Salary in Banking Companies for 1 - 5 years of experience

Interested in this particular role? 2 job openings

What are the roles & responsibilities of a Assistant Manager Customer Service at Axis Bank?

Customer Query Resolution

Effectively resolve customer queries or complaints at first contact
Achieve excellent customer satisfaction scores
Minimize call handling time
Escalate customer issues to appropriate internal stakeholders

Service Delivery

Deliver service with courtesy and accuracy
Adhere to product and process requirements with nil errors
Ensure process efficiency and effectiveness
Comply with service and sales guidelines

Sales and Performance

Cross-sell and upsell various products
Achieve call quality targets
Meet key performance indicators
Demonstrate accountability for customer issues

Read full roles & responsibilities

Last Updated: 16 Mar 2023

Companies similar to Axis Bank for Assistant Manager Customer Service

Company name	Avg Annual Salary	Open Jobs
ICICI Bank Assistant Manager Customer Service Salary 1 - 8 years exp. (15 salaries)	₹2.4 L/yr - ₹4.3 L/yr 9% less
IndusInd Bank Assistant Manager Customer Service Salary 0 - 8 years exp. (10 salaries)	₹3 L/yr - ₹5.1 L/yr 11% more
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IDFC FIRST Bank Assistant Manager Customer Service Salary 3 - 7 years exp. (10 salaries)	₹4.1 L/yr - ₹4.9 L/yr 24% more

Kotak Mahindra Bank Assistant Manager Customer Service Salary 0 - 5 years exp. (7 salaries)	₹2.5 L/yr - ₹3.5 L/yr 18% less
HDFC Bank Assistant Manager Customer Service Salary 4 - 5 years exp. (7 salaries)	₹3.2 L/yr - ₹4.3 L/yr 10% more
Bandhan Bank Assistant Manager Customer Service Salary 2 - 5 years exp. (5 salaries)	₹3.6 L/yr - ₹5.9 L/yr 36% more
Jana Small Finance Bank Assistant Manager Customer Service Salary 3 - 6 years exp. (4 salaries)	₹2.5 L/yr - ₹4.3 L/yr 15% less
Yes Bank Assistant Manager Customer Service Salary 4 - 6 years exp. (3 salaries)	₹5.5 L/yr - ₹6.4 L/yr 65% more

Deutsche Bank Assistant Manager Customer Service Salary 6 - 10 years exp. (3 salaries)	₹4.3 L/yr - ₹8.8 L/yr 100% more

Axis Bank Assistant Manager Customer Service salaries by

Years of experience	Avg. annual salary
1 year (4 salaries)	₹2.8 L/yr - ₹6.4 L/yr
2 years (10 salaries)	₹2.4 L/yr - ₹4.2 L/yr
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3 years (11 salaries)	₹2.4 L/yr - ₹3.9 L/yr
4 years (7 salaries)	₹3.3 L/yr - ₹4 L/yr
5 years (4 salaries)	₹3 L/yr - ₹3.8 L/yr

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Operations Manager Salary

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Operations Executive Salary

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₹1.35 L/yr - ₹4.2 L/yr

Officer Salary

(461 salaries)

₹1.7 L/yr - ₹4.28 L/yr

What people are saying about Axis Bank

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a senior manager

Career switch from banking to IT.

I have 14years of banking experience now want to switch my career in IT. As banking is evolving and in coming future AI will take over. Kindly suggest what course or technology I learn so that I get a job easily and excel my career. My last ctc was 18lacs Nw have left the job and at home.

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Salary related reviews for Axis Bank

3.2

Rated by 10 employees for salary & benefits

Assistant Manager Customer Service in Guwahati

Branch banking Department

3.0

• posted on 01 Mar 2019

2.0

for Salary and Benefits

Likes

The on the job training is good and also the peers were but not much avenue as the only thing which will help you grow is selling Life Insurance even if you don't know how to even count cash.

Skill development - Excellent

+2 more

Dislikes

The peanut salary which they offer regardless of how good you are at work and also only insurance business will help you grow nothing else matters.

Salary - Poor

+2 more

Deputy Manager in Bangalore / Bengaluru (working remotely)

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 24 Jan 2025

3.0

for Salary and Benefits

Likes

Skill development compared to other bank axis provide good learnings

Job security - Good

Dislikes

Axis gives less salary compared to other bank and also high work pressure and high pressure to cross sell and make employees to run behind the customer and its make Customer to get irritated

Work satisfaction - Poor

+2 more

Deputy Manager in Lucknow

Full Time

Legal & Regulatory Department

2.0

• posted on 11 Dec 2024

1.0

for Salary and Benefits

Likes

The team is good and if you want to learn on your own

Job security - Excellent

Dislikes

Location placement is not good Culture is not good as well Salary is the worst as compared to other national banks Overall learning is not that great No training facilities

Salary - Bad

+3 more

Deputy Manager in Kolkata

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 21 Nov 2024

5.0

for Salary and Benefits

Likes

Salary on time. Descent salary package they provide compare to other companies.

Salary - Excellent

Dislikes

No work life balance. Unlimited pressure on tpp products. Huge mental pressure. Worst work culture. Huge partiality within employees. No team work.

Work satisfaction - Poor

+2 more

Deputy Manager in Noida

Full Time

BFSI, Investments & Trading Department

3.0

• posted on 02 Nov 2024

2.0

for Salary and Benefits

Likes

Job certainty, less pressure of work as compared to other bank.

Job security - Good

Dislikes

Out dated Process of work, no training for new joiners, less salary package as compared to other company, lack of communication before application of new process, no leave encashment

Salary - Poor

+3 more

see more salary related reviews

Axis Bank Assistant Manager Customer Service Salary FAQs

What is the salary of Assistant Manager Customer Service at Axis Bank ?

The average salary of a Assistant Manager Customer Service at Axis Bank in India typically ranges from ₹2.4 Lakhs to ₹4.2 Lakhs per year, depending on experience (from 1 year to 5 years).

The top 10% of Assistant Manager Customer Service at Axis Bank earn more than ₹4.0 Lakhs per year, and the top 1% earn over ₹4.2 Lakhs per year. Assistant Manager Customer Service Salaries at Axis Bank can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 30+ Axis Bank employees in India.

What is the estimated take home salary of a Assistant Manager Customer Service at Axis Bank in India?

The estimated take-home salary of a Assistant Manager Customer Service at Axis Bank in India typically ranges from ₹25,899 to ₹27,325 per month. This is based on the average salary range of ₹2.4 Lakhs to ₹4.2 Lakhs per year for employees with experience ranging from 1 year to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 30+ salaries received from various employees of Axis Bank. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Assistant Manager Customer Service at Axis Bank ?

To be a Assistant Manager Customer Service at Axis Bank in india, the key skills required include:

- Communication Skills
- Inbound Voice Process
- Customer Service
- International BPO
- International Voice Process

These skills are highly valued at Axis Bank and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Axis Bank for Assistant Manager Customer Service in India?

Deutsche Bank	₹4.3 Lakhs to ₹8.8 Lakhs per year
Yes Bank	₹5.5 Lakhs to ₹6.4 Lakhs per year
Bandhan Bank	₹3.6 Lakhs to ₹5.9 Lakhs per year
IDFC FIRST Bank	₹4.1 Lakhs to ₹4.9 Lakhs per year
IndusInd Bank	₹3.0 Lakhs to ₹5.1 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Axis Bank, depending on the role and experience level.

What is the salary of a Assistant Manager Customer Service in companies similar to Axis Bank in India?

The salary of a Assistant Manager Customer Service at companies similar to Axis Bank in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

HDFC Bank	₹3.2 Lakhs to ₹4.3 Lakhs per year
ICICI Bank	₹2.4 Lakhs to ₹4.3 Lakhs per year
Jana Small Finance Bank	₹2.5 Lakhs to ₹4.3 Lakhs per year
Kotak Mahindra Bank	₹2.5 Lakhs to ₹3.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Assistant Manager Customer Service at Axis Bank in India?

The salary growth for a Assistant Manager Customer Service at Axis Bank depends on factors such as experience, performance, and promotions. On average, a Assistant Manager Customer Service can expect the following growth trajectory at Axis Bank:

Experience	Average Salary Range
1 year	₹2.8 Lakhs to ₹6.4 Lakhs per year
2 years	₹2.4 Lakhs to ₹4.2 Lakhs per year
3 years	₹2.4 Lakhs to ₹3.9 Lakhs per year
4 years	₹3.3 Lakhs to ₹4.0 Lakhs per year

and so on.

Top skills at Axis Bank for Assistant Manager Customer Service

Customer Service Sales Problem Solving

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Axis Bank Assistant Manager Customer Service Salaries by Location

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Axis Bank Assistant Manager Customer Service Salaries

Axis Bank Assistant Manager Customer Service salary in India ranges between ₹2.4 Lakhs to ₹4.2 Lakhs with an average annual salary of ₹. Salary estimates are based on 36 Axis Bank latest salaries received from various employees of Axis Bank.