Genpact Assistant Manager Customer Service salaries in India

Likes

I didn't like anything at genpact. At first I thought it would be good to work in MNC it will boost my career but things are different here so I have nothing to add here. You can find good colleagues. That's it.

Dislikes

...is is so basic even small companies offer Tea but this one don't offer anything. Low salary, no work life balance, extended shifts, pressure, mangers do 1 on 1 every month but doesn't solve your issues.

Likes

There is nothing good to write about. Its such a miserable company where you are paid the least and expected to work the best. They provide can but with no AC, which means you travel in this scorching sun and getting heat strokes more like a getting a garam hawa ke thappad. Plus the shift hours are 10 hrs summing upto 6:30 PM to 4:30 AM. For the first 4-5 months it's WFO after that u get hybrid.

Dislikes

Salary is less than a unskilled labour. Management sucks Canteen food is bad. Vulnerable timing Worst experience Strict login time Even your breaks are gauged WAM (work activity matrix) is there, you can't even escape it, which means you literally need to sit on the system pressing keys to complete your total time pf 450 mins a day without miss.

Likes

Learning updated tools like SAP, Oracle is good

Dislikes

Its another Indian company who wants to show that it is an MNC. Do not give overtime, HR totally lies in negotiations for giving salary so if you are in negotiations just ask what you want or prefer the 30% standard hike irrespective of location. Cab is paid for men which makes the company gender bias. No night shift allowence and they have 10 hours work now and trying to compete with other MNC which is useless. Freshers just learn updated tools and move to next company

Likes

Great work culture and team coordination. Managers and colleagues are helpful.

Dislikes

The increments and salary in general is very low and not as per industry standards. The company policy itself fosters micro-management even if the managers do not want to.

Likes

Nothing

Dislikes

The salary is well below industry standards, and there’s clear pay disparity—people in the same role are paid differently without any justification. Micromanagement is extreme. I was assigned to a project led by an AVP who came across as friendly at first, but that didn’t last. Soon enough, he started interfering in employees' personal matters more than focusing on actual work. The managers and assistant managers working under him lacked professionalism. They seemed more interested in office gossip than team support. Instead of addressing real concerns, they favored those who constantly agreed with them. Merit and hard work were consistently ignored. There’s no HR presence in the Kolkata office, so the entire process is controlled by this management circle. Taking leave is unnecessarily complicated—you’re expected to share detailed plans. If you fall ill without advance notice, you lose your incentive. It’s rigid and lacks basic empathy. Work-from-home? Not an option for us. While other processes were allowed flexible work arrangements, this team insisted on work-from-office because the leadership preferred it that way, regardless of practicality or employee needs. It was even more disappointing to witness unprofessional behavior go unchecked. The AVP was often seen chewing tobacco-like substances on the floor, and one of the managers was known to arrive at the office in an unfit condition. No one addressed these issues, as the leadership team functioned more like a closed circle that protected its own, leaving employees without a voice. Unpaid overtime was the norm. When I resigned, they created hurdles to avoid paying the bonus I had worked hard for. The notice period was non-negotiable. As for employee engagement, events were organized using both employee contributions and company funds—yet the leadership took credit for everything. It was disheartening. Genpact Kolkata—this project in particular—was mentally exhausting. A lack of transparency, professionalism, and basic respect made it one of the most difficult experiences of my career. I would strongly advise others to think twice before joining.