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Genpact

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3.8

based on 34.9k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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  • About
  • Reviews
    34.9k
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    2.1L
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Genpact Senior Customer Service Executive salaries in India (Updated 2025)

Annual salary range
1 - 11 years exp.
₹2.6 Lakhs - ₹5.2 Lakhs
Salary of majority employees info icon
Avg. annual salary
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Monthly In-hand Salary

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Senior Customer Service Executive Salary at Genpact ranges between ₹2.6 Lakhs to ₹5.2 Lakhs per year for employees with experience between 1 year to 11 years. Salary estimates are based on 22 latest salaries received... Read more

11% more than the average Senior Customer Service Executive Salary in IT Services & Consulting Companies for 1 - 11 years of experience

Interested in this particular role?

Last Updated: 7 Mar 2025

Companies similar to Genpact for Senior Customer Service Executive

Company name Avg Annual Salary Open Jobs
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Tech Mahindra Senior Customer Service Executive Salary

0 - 9 years exp. (476 salaries)

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₹1.2 L/yr - ₹5.7 L/yr

arrow icon 1% less
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HCLTech Senior Customer Service Executive Salary

1 - 7 years exp. (263 salaries)

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₹1.7 L/yr - ₹5.2 L/yr

arrow icon 27% less
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Logo
Accenture Senior Customer Service Executive Salary

1 - 9 years exp. (167 salaries)

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₹2.5 L/yr - ₹7.2 L/yr

arrow icon 27% more
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Wipro Senior Customer Service Executive Salary

1 - 6 years exp. (141 salaries)

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₹1.4 L/yr - ₹5.3 L/yr

arrow icon 17% less
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TCS Senior Customer Service Executive Salary

2 - 10 years exp. (106 salaries)

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₹2 L/yr - ₹7 L/yr

arrow icon 5% more
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Sutherland Global Services Senior Customer Service Executive Salary

2 - 9 years exp. (77 salaries)

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₹2.3 L/yr - ₹5.5 L/yr

arrow icon 11% less
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Cognizant Senior Customer Service Executive Salary

2 - 10 years exp. (47 salaries)

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₹3.3 L/yr - ₹6 L/yr

arrow icon 16% more
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HCL Group Senior Customer Service Executive Salary

1 - 5 years exp. (38 salaries)

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₹1.5 L/yr - ₹4.1 L/yr

arrow icon 31% less
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NTT Data Senior Customer Service Executive Salary

0 - 4 years exp. (31 salaries)

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₹1 L/yr - ₹4.1 L/yr

arrow icon 29% less
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NTT DATA, Inc. Senior Customer Service Executive Salary

1 - 5 years exp. (18 salaries)

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₹1 L/yr - ₹5 L/yr

arrow icon 20% less
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Infosys Senior Customer Service Executive Salary

1 - 11 years exp. (12 salaries)

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₹2.6 L/yr - ₹7 L/yr

arrow icon 1% more
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IBM Senior Customer Service Executive Salary

2 - 9 years exp. (11 salaries)

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₹1 L/yr - ₹5.2 L/yr

arrow icon 42% less
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Optum Global Solutions Senior Customer Service Executive Salary

0 - 4 years exp. (9 salaries)

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₹3.1 L/yr - ₹4.1 L/yr

arrow icon 6% less
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Capgemini Senior Customer Service Executive Salary

2 - 9 years exp. (7 salaries)

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₹3 L/yr - ₹6.8 L/yr

arrow icon 9% more
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DXC Technology Senior Customer Service Executive Salary

0 - 13 years exp. (5 salaries)

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₹2.8 L/yr - ₹4.6 L/yr

arrow icon 4% less
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Societe Generale Global Solution Centre Senior Customer Service Executive Salary

9 - 12 years exp. (4 salaries)

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₹7.4 L/yr - ₹9.5 L/yr

arrow icon 99% more
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Tata Group Senior Customer Service Executive Salary

3 - 7 years exp. (4 salaries)

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₹2.9 L/yr - ₹3.6 L/yr

arrow icon 18% less
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Concentrix Catalyst Senior Customer Service Executive Salary

7 - 9 years exp. (3 salaries)

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₹3.5 L/yr - ₹4.4 L/yr

arrow icon 7% less

Latest annual salaries shared by Genpact Senior Customer Service Executive

2mo ago
₹4.5 Lakhs
2 years exp.
3mo ago
₹3.3 Lakhs
7 years exp.
4mo ago
₹3.9 Lakhs
8 years exp.
7mo ago
₹3.9 Lakhs
7 years exp.
7mo ago
₹4.5 Lakhs
1 year exp.

Genpact Senior Customer Service Executive salaries by

Years of experience Avg. annual salary
1 year (AmbitionBox Estimate)

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₹3.4 L/yr - ₹4.4 L/yr
2 years  (3 salaries)

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₹3.4 L/yr - ₹4.5 L/yr
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3 years (AmbitionBox Estimate)

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₹3.5 L/yr - ₹4.5 L/yr
4 years (AmbitionBox Estimate)

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₹3.6 L/yr - ₹4.6 L/yr
5 years  (5 salaries)

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₹3.5 L/yr - ₹5 L/yr
6 years (AmbitionBox Estimate)

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₹3.7 L/yr - ₹4.7 L/yr
7 years  (5 salaries)

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₹3.3 L/yr - ₹5.2 L/yr
8 years (AmbitionBox Estimate)

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₹3.8 L/yr - ₹4.8 L/yr
9 years (AmbitionBox Estimate)

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₹3.8 L/yr - ₹4.9 L/yr
10 years (AmbitionBox Estimate)

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₹3.9 L/yr - ₹5 L/yr
11 years (AmbitionBox Estimate)

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₹3.9 L/yr - ₹5 L/yr
View all salaries by experience

Similar Designation salaries in Genpact

Customer Service Executive Salary
(129 salaries)
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₹1.6 L/yr - ₹5.5 L/yr
Customer Care Executive Salary
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₹1 L/yr - ₹5 L/yr
Customer Support Executive Salary
(97 salaries)
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₹1.4 L/yr - ₹4.5 L/yr
Customer Service Associate Salary
(93 salaries)
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₹1.45 L/yr - ₹5.2 L/yr
Customer Service Officer Salary
(7 salaries)
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₹3.1 L/yr - ₹5 L/yr
Customer Service Representative Salary
(24 salaries)
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₹1.85 L/yr - ₹5.5 L/yr
Customer Service Manager Salary
(5 salaries)
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₹3.5 L/yr - ₹13 L/yr
Telecalling Executive Salary
(AmbitionBox Estimate)
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₹5.4 L/yr - ₹6.9 L/yr
Sales Executive Salary
(6 salaries)
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₹2 L/yr - ₹5 L/yr
Customer Support Associate Salary
(31 salaries)
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₹2 L/yr - ₹3.74 L/yr

What people are saying about Genpact

View All
voldemort1
Verified Icon
2w
ex -
R. Gopal & Associates
Genpact Calling! But Is It the Right Move for a CMA?
I’m a qualified CMA with 2 years of experience (though not in a big company). After clearing CMA, I recently got an offer from Genpact as a Process Developer (R2R) with a package of 5.5 LPA. The role includes SAP exposure, which is a good thing. But it’s a BPO setup and works on a shared service model. Also, I’ve had a career gap of 1.5 years since I left my last job in 2023. Now I’m confused – Should I join Genpact and get back into the game, or wait and keep looking for better roles in core/domestic companies? Honestly, waiting and job hunting is getting tough. Should I take this up and continue searching, or wait a bit more?
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Salary related reviews for Genpact

3.1

Rated by 7 employees for salary & benefits

Process Associate in Kolkata

Full Time

 · 

Finance & Accounting Department

4.0
  •  posted on 05 May 2025

2.0
 for  Salary and Benefits

Likes

Great work culture and team coordination. Managers and colleagues are helpful.

  • Skill development - Good
  • +3 more

Dislikes

The increments and salary in general is very low and not as per industry standards. The company policy itself fosters micro-management even if the managers do not want to.

read more
  • Salary - Poor
  • +1 more

Process Associate in New Delhi

Full Time

 · 

Finance & Accounting Department

5.0
  •  posted on 21 Apr 2025

2.0
 for  Salary and Benefits

Likes

Job security is great No work life Balance possible only if you live nearby the company A little salary for Freshers Infrastructure and other facilities are good. One side CAB available if morning shift CAB picks you up from your doorstep (home). In odd hours CAB drops you off at your doorstep at night. No or very late promotions

read more
  • Skill development - Excellent
  • +2 more

Dislikes

Work life balance Too low salary for freshers Distance very far Late promotions based on sycophancy for Manager.

read more
  • Salary - Poor
  • +3 more

Process Associate in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 03 Apr 2025

3.0
 for  Salary and Benefits

Likes

There is no pressure about project tasks and the hybrid mode is very satisfying may be is depend on in which process you are working. Work-life balance is good 👍

read more
  • Skill development - Good
  • +5 more

Dislikes

The salary is very low . There is no night shift allowance .

Process Associate in Hyderabad / Secunderabad

Full Time

 · 

IT & Information Security Department

3.0
  •  posted on 26 Feb 2025

2.0
 for  Salary and Benefits

Likes

Job security no work stress also no growth in career

  • Job security - Good

Dislikes

Very less pay and more working hours no skill development no India holiday no international holiday worse leave policy should apply leave before 30-45 days prior

read more
  • Salary - Poor
  • +2 more

Process Associate in Gurgaon / Gurugram

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 24 Feb 2025

1.0
 for  Salary and Benefits

Likes

On time salary, Tools and other issues fixed timingly.

Dislikes

Work culture to mangers behavior. Basically there are several project/process. Few of them from top clients. Few Senior managers from Content Curation team and GPPRS Chandan Kumar Singh, Kumar Anjanay all of these people are very much unprofessional and they lie about project deadline, ramp up, these people will force you out of company if you are in their bad books. Managers or FLM's here are the worst few of them are Mohd Wahib, Tariq Jameel are one of the worst managers of all because they are partial and play politics with employee. These people will give chances to their favorite employees or their known people. Every IJP is rigged and candidates are already selected due to favoritism. Also, Job security is here myth projects fluctuate a lot. They will not provide you real time skills just complete your genome cards which is obsolete and outdated.

read more
  • Salary - Bad
  • +5 more
see more salary related reviews
More about working at Genpact
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#15 Best Mega Company - 2022

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#2 Best Mega IT/ITES Company - 2022

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#8 Best Mega Company - 2021

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  • HQ - New York, New York, United States (USA)
  • IT Services & Consulting
  • 50k-1 Lakh Employees (India)
  • Public
  • Financial Services
  • EdTech

Genpact Senior Customer Service Executive Salary FAQs

What is the salary of Senior Customer Service Executive at Genpact ?
The average salary of a Senior Customer Service Executive at Genpact in India typically ranges from ₹2.6 Lakhs to ₹5.2 Lakhs per year, depending on experience (from 1 year to 11 years).

The top 10% of Senior Customer Service Executive at Genpact earn more than ₹4.7 Lakhs per year, and the top 1% earn over ₹5.2 Lakhs per year. Senior Customer Service Executive Salaries at Genpact can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 20+ Genpact employees in India.
What is the estimated take home salary of a Senior Customer Service Executive at Genpact in India?
The estimated take-home salary of a Senior Customer Service Executive at Genpact in India typically ranges from ₹30,716 to ₹32,020 per month. This is based on the average salary range of ₹2.6 Lakhs to ₹5.2 Lakhs per year for employees with experience ranging from 1 year to 11 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 20+ salaries received from various employees of Genpact. Check how we calculate in-hand salary with our in-hand salary calculator.
Which companies offer higher salaries than Genpact for Senior Customer Service Executive in India?
Societe Generale Global Solution Centre ₹7.4 Lakhs to ₹9.5 Lakhs per year
Accenture ₹2.5 Lakhs to ₹7.2 Lakhs per year
Cognizant ₹3.3 Lakhs to ₹6.0 Lakhs per year
Capgemini ₹3.0 Lakhs to ₹6.8 Lakhs per year
TCS ₹2.0 Lakhs to ₹7.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Genpact, depending on the role and experience level.
What is the salary of a Senior Customer Service Executive in companies similar to Genpact in India?
The salary of a Senior Customer Service Executive at companies similar to Genpact in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Infosys ₹2.6 Lakhs to ₹7.0 Lakhs per year
Tech Mahindra ₹1.2 Lakhs to ₹5.7 Lakhs per year
DXC Technology ₹2.8 Lakhs to ₹4.6 Lakhs per year
Optum Global Solutions ₹3.1 Lakhs to ₹4.1 Lakhs per year
Concentrix Catalyst ₹3.5 Lakhs to ₹4.4 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Senior Customer Service Executive at Genpact in India?
The salary growth for a Senior Customer Service Executive at Genpact depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Executive can expect the following growth trajectory at Genpact:

Experience Average Salary Range
1 year ₹3.4 Lakhs to ₹4.4 Lakhs per year
2 years ₹3.4 Lakhs to ₹4.5 Lakhs per year
3 years ₹3.5 Lakhs to ₹4.5 Lakhs per year
4 years ₹3.6 Lakhs to ₹4.6 Lakhs per year
and so on.

Tell us how to improve this page.

Genpact Senior Customer Service Executive Salaries by Location

  • Genpact Senior Customer Service Executive salaries in Hyderabad / Secunderabad
  • Genpact Senior Customer Service Executive salaries in Gurgaon / Gurugram
  • Genpact Senior Customer Service Executive salaries in New Delhi
  • Genpact Senior Customer Service Executive salaries in Noida
  • Home >
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  • Genpact Senior Customer Service Executive Salaries

Genpact Senior Customer Service Executive salary in India ranges between ₹2.6 Lakhs to ₹5.2 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 22 Genpact latest salaries received from various employees of Genpact.

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Genpact Senior Customer Service Executive Reviews and Ratings

based on 7 reviews

4.7/5

Rating in categories

4.0

Skill development

3.2

Work-life balance

3.1

Salary

4.1

Job security

3.9

Company culture

2.3

Promotions

3.9

Work satisfaction

Explore 7 Reviews and Ratings

Gender Based Ratings at Genpact

based on 7 Senior Customer Service Executive salaries
3.8
Rated by 3 Women

for Salary and Benefits at Genpact

women
4.8
Rated by 4 Men

for Salary and Benefits at Genpact

men
Compare Genpact with
Accenture

Accenture

3.8
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Capgemini

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3.7
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TCS

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3.6
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Cognizant

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3.7
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Notice Period for Senior Customer Service Executive at Genpact

based on 8 responses

1 Month
88%
15 days or less
12%
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