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Tide - Business Management Platform Customer Support Associate salaries in India (Updated 2025)

Annual salary range
3 - 4 years exp.
₹5 Lakhs - ₹5.8 Lakhs
Low Confidence
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Low confidence means that this average salary is based on data that was reported by very few people.
Salary of majority employees info icon
Avg. annual salary
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Monthly In-hand Salary

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Customer Support Associate Salary at Tide - Business Management Platform ranges between ₹5 Lakhs to ₹5.8 Lakhs per year for employees with experience between 3 years to 4 years. Salary estimates are based on 3... Read more

90% more than the average Customer Support Associate Salary in FinTech Companies for 3 - 4 years of experience

Interested in this particular role? 1 job opening

What are the roles & responsibilities of a Customer Support Associate at Tide - Business Management Platform?

Customer Communication

  • Lead direct communication with customers over chat, email, and phone
  • Resolve customer queries or complaints
  • Guide customers through account review processes
  • Provide clear and honest advice to customers

Process Improvement

  • Follow established procedures and guidelines
  • Participate in creating new processes or improving existing ones
  • Identify recurring issues and help create new workflows
  • Provide feedback to improve product and member experience

Mentorship and Team Support

  • Help mentor new team members
  • Assist colleagues with queries and back-office tasks
  • Share wisdom and experience with the team
  • Support team members in professional development

Performance Metrics

  • Deliver a 5-star customer experience based on predefined metrics
  • Stay updated on general topics supported by the team
  • Refine and perform diligence on customer information
  • Explore data and aid with reporting on product performance

Read full roles & responsibilities

Last Updated: 17 May 2025

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Years of experience Avg. annual salary
3 years (AmbitionBox Estimate)

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₹5.2 L/yr - ₹6.7 L/yr
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4 years (AmbitionBox Estimate)

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₹4.5 L/yr - ₹5.8 L/yr

Similar Designation Salaries at Tide - Business Management Platform

Similar Designation Avg. annual salary
Customer Service Associate Salary
(4 salaries)
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₹4 L/yr - ₹6.5 L/yr

Customer Support Executive Salary
(4 salaries)
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₹1.8 L/yr - ₹6 L/yr

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Senior Associate Salary
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₹5.5 L/yr - ₹13.4 L/yr

Customer Care Executive Salary
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₹6.3 L/yr - ₹6.5 L/yr

Customer Service Executive Salary
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₹4 L/yr - ₹5 L/yr

Process Associate Salary
(AmbitionBox Estimate)
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₹5 L/yr - ₹6.3 L/yr

Sales Executive Salary
(4 salaries)
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₹2 L/yr - ₹5.1 L/yr

Team Lead Salary
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₹4.5 L/yr - ₹17 L/yr

Sales Officer Salary
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₹3.8 L/yr - ₹4.8 L/yr

Sales Manager Salary
(AmbitionBox Estimate)
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₹3.3 L/yr - ₹4.3 L/yr

View more similar designations

Top trending discussions

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Salary Discussions, Hike & Promotions
1w
a full stack developer
No Salary Discussion in My Appraisal — What’s Your Experience?
In my appraisal meeting, they didn’t ask or discuss my expectations about my salary or hike percentage. The entire discussion was only about feedback and performance review. After the meeting, I asked why they didn’t allow me to share my expectations or reveal my hike numbers. They told me that the hike numbers would be decided only by the owner and then they would inform me. I feel an appraisal meeting should include open discussion about both performance and future expectations. What are your thoughts? Does this happen in your company too?
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Salary related reviews for Tide - Business Management Platform

Analyst (working remotely)

Full Time

 · 

Finance & Accounting Department

1.0
  •  updated on 22 Feb 2025

1.0
 for  Salary and Benefits

Likes

I don't like anything from tide

Dislikes

Tide is waste platform and the Manager name Sravan and Harsha are. Making employee to work more and they didn't give salary.This is hourable waste of time.And it is fraud one.

read more
  • Salary - Bad
  • +6 more

Deputy General Manager Training in New Delhi

Full Time

 · 

Teaching & Training Department

4.0
  •  updated on 08 Nov 2024

5.0
 for  Salary and Benefits

Likes

...Polite and friendly behaviour at every level. Senior management is approachable. Great salary and perks. Leave policy is excellent

read more
  • Salary - Excellent
  • +3 more

Dislikes

Upper management is obtuse to change. Culture although is average the projection of it is too high which is not the reality. Closed nityed senior management run the company based on their wins and fences rather than logic sometimes. A lot of influence by the UK team to drive everything in India although culturally not able to comprehend the needs of Indian employees. Infrastructure is poor and this definitely a work from office company contrary to what they advertise.

read more

Senior Partner Management Associate in Gurgaon / Gurugram

Full Time

 · 

Marketing & Communication Department

5.0
  •  updated on 30 Jan 2024

5.0
 for  Salary and Benefits

Likes

...ard about the great growth journey from the colleagues. Good work-life balance Competitive compensation and benefits

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  • Salary - Excellent
  • +6 more

Dislikes

More than six months into my journey at Tide , I've yet to discover any cons, a testament to the exceptional work environment and positive culture fostered by the company.

read more

Staff Engineer in Hyderabad / Secunderabad

Full Time

 · 

Engineering - Software & QA Department

3.0
  •  updated on 19 Jun 2024

3.0
 for  Salary and Benefits

Likes

Work life balance is good

  • Skill development - Good
  • +1 more

Dislikes

Very less appraisal (5%) for exceed expectations. No Bonus CEO is a micro manager and CPO has created a toxic culture in prod-engineering ESOP of no value as the price at which they issue is very high now

read more
  • Promotions - Bad
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Financial Crime Analyst in Hyderabad / Secunderabad

Full Time

 · 

Risk Management & Compliance Department

1.0
  •  updated on 19 Jun 2024

1.0
 for  Salary and Benefits

Likes

Salary is good

Dislikes

Worst company. Remote work model is not good in tide fraud is going on. I request ceo to open this office Hyderabad Telangana and to follow Delhi hybrid model. No fair treatment, treating employees not fair Hyderabad tide is worst management. It's better office life they are asking to work more than 11 hours. Firing people without any valid reason

read more
  • Salary - Bad
  • +6 more
see more salary related reviews
More about working at Tide - Business Management Platform
  • HQ - London, England
  • FinTech
  • 1k-5k Employees (India)

Tide - Business Management Platform Customer Support Associate Salary FAQs

How the salary growth look like for a Customer Support Associate at Tide - Business Management Platform in India?
The salary growth for a Customer Support Associate at Tide - Business Management Platform depends on factors such as experience, performance, and promotions. On average, a Customer Support Associate can expect the following growth trajectory at Tide - Business Management Platform:

Experience Average Salary Range
3 years ₹5.2 Lakhs to ₹6.7 Lakhs per year
4 years ₹4.5 Lakhs to ₹5.8 Lakhs per year
and so on.

Top skills at Tide - Business Management Platform for Customer Support Associate

Customer Service Problem Solving Empathy

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  • Tide - Business Management Platform Customer Support Associate Salaries

Tide - Business Management Platform Customer Support Associate salary in India ranges between ₹5 Lakhs to ₹5.8 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 3 Tide - Business Management Platform latest salaries received from various employees of Tide - Business Management Platform.

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Customer Support Associate Salary in India
based on 11k salaries
₹1.5 L/yr - ₹4.5 L/yr
90% more than the average Customer Support Associate Salary in India
View more details
Customer Support Associate Jobs at Tide - Business Management Platform
Tide - Business Management Platform
Customer Support Associate (KYC Analyst)

Hyderabad / Secunderabad

5-10 Yrs

Not Disclosed

Explore more jobs
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Notice Period for Customer Support Associate at Tide - Business Management Platform

based on 1 response

1 Month
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