Suppose a customer experiences a crash in our software, and the crash dump is sent to you for analysis. What would be your strategy to analyze the dump?

Question

Accepted Answer

I would start by identifying the root cause of the crash and then work on finding a solution to fix it.

First, I would analyze the crash dump to identify the error message or code that caused the crash.
Then, I would review the software code to understand the context of the error and identify any potential bugs or issues.
I would also check for any known issues or bugs that have been reported by other customers.
Once I have identified the root cause of the crash, I would work on developing a solution to fix the issue and prevent it from happening again in the future.
Finally, I would test the solution thoroughly to ensure that it resolves the issue and does not introduce any new problems.

Suppose a customer experiences a crash in our software, and the crash dump is sent to you for analysis. What would be your strategy to analyze the dump?

Dassault Systemes R&D Engineer interview questions & answers

Popular interview questions of R&D Engineer