What are the key metrics you use to measure the success of operations?

Question

Accepted Answer

Key metrics for measuring operational success include efficiency, quality, customer satisfaction, and cost effectiveness.

Efficiency: Measure productivity levels, cycle times, and resource utilization.
Quality: Track error rates, defect rates, and adherence to quality standards.
Customer Satisfaction: Monitor customer feedback, Net Promoter Score (NPS), and customer retention rates.
Cost Effectiveness: Analyze cost per unit, cost savings initiatives, and return on investment (ROI).