Assume you are working at the counter on Republic Day. The manager has instructed all associates not to disturb the decorations. A customer arrives with their family, and their son wants balloons. What would you do?

Question

Accepted Answer

Balancing customer satisfaction with store policies on decoration during a festive occasion.

Acknowledge the child's request positively to show understanding.
Explain the store's policy regarding decorations to the customer politely.
Offer an alternative solution, such as providing a different type of toy or activity.
Example: 'While we can't give balloons from the decorations, we have fun toys available that your son might enjoy.'
Ensure the customer feels valued and appreciated despite the limitation.