How would you handle a situation where a customer is irritated?

Question

Accepted Answer

I would remain calm and professional, actively listen to the customer's concerns, empathize with their frustration, and find a solution to their problem.

Stay calm and composed
Listen actively to the customer's concerns
Empathize with their frustration
Avoid taking their irritations personally
Find a solution to their problem
Maintain professionalism throughout the interaction

Accepted Answer

Stay calm, be an active listener personalize the interaction , Aknowledge your customer 'emotions, use positive language, restate what they told you , build trust ,thank them