What is customer service?

Question

Accepted Answer

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
Examples of good customer service include prompt response times, personalized interactions, and going above and beyond to meet customer needs.

Accepted Answer

Both before and after they buy and use your product

Accepted Answer

They are tasked by simplifying complicated eligibility requirements application forms and help employees make decisions on the best benefits options for themselves and their families .