Company rules and regulations an how to handle customer

Question

Accepted Answer

Handling customers according to company rules and regulations.

Understand and follow company policies and procedures
Be polite and professional when dealing with customers
Listen actively to customer concerns and provide appropriate solutions
Maintain accurate records of customer interactions
Ensure customer satisfaction while adhering to company guidelines
Handle difficult customers with patience and empathy
Escalate issues to higher authorities when necessary

Accepted Answer

Follow up on customer PTP date Maintain customer contact Customer understand and withdraw your EMI

Accepted Answer

Never Be Rude towards the customer it's against rule. Collection should be done legally as customer even have legal powers to defend. Collection is a work of trust towards company towards the customer

Accepted Answer

Ache se customer se baat kar k

Accepted Answer

Company rules and regulations an how to handle customer

Asked in TVS Credit Services Ltd

Company rules and regulations an how to handle customer

Interview Questions Asked to Collections Executive at Other Companies