How do you approach calming down a frustrated customer?

Question

Accepted Answer

I listen actively, empathize, and provide solutions to calm frustrated customers effectively.

Listen actively: Allow the customer to express their concerns without interruption.
Empathize: Acknowledge their feelings, saying things like, 'I understand why you're upset.'
Ask clarifying questions: This shows you care and helps identify the root of the issue.
Provide solutions: Offer options to resolve the issue, such as a refund or replacement.
Follow up: After resolving the issue, check in with the customer to ensure satisfaction.