How do you handle an operator who refuses to work even after being instructed to do so?

Question

Accepted Answer

Engaging a reluctant operator requires empathy, clear communication, and motivation strategies to foster collaboration.

Understand their perspective: Ask open-ended questions to identify their concerns or reasons for refusal.
Build rapport: Establish a positive relationship by showing genuine interest in their work and well-being.
Clarify expectations: Clearly explain the importance of the task and how it fits into the larger goals of the team.
Offer support: Provide assistance or resources that may help them feel more comfortable or capable of completing the task.
Incentivize cooperation: Consider offering incentives or recognition for completing the task to motivate them.

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