How do you use Agentforce in Salesforce?

Question

Accepted Answer

Agentforce in Salesforce enhances agent productivity through streamlined case management and communication tools.

Agentforce is a feature in Salesforce Service Cloud that helps manage customer service agents' workflows.
It provides a unified interface for agents to view and respond to customer inquiries efficiently.
Agents can track cases, manage tasks, and collaborate with team members using Chatter.
Example: An agent can use Agentforce to prioritize cases based on urgency and customer impact.
It integrates with other Salesforce tools like Knowledge Base for quick access to information.

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