How to handle customer complaint nd how to manage with customer satisfaction.

Question

Accepted Answer

Handle customer complaints by listening, empathizing, resolving issues, and following up for customer satisfaction.

Listen actively to the customer's complaint without interrupting.
Empathize with the customer's situation and show understanding.
Resolve the issue promptly and effectively, offering solutions or compensation if necessary.
Follow up with the customer to ensure their satisfaction and address any further concerns.
Document the complaint and resolution for future reference and improvement.
Train staff on effective complaint handling techniques to prevent future issues.

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