How would you approach troubleshooting a complex issue that a customer is facing with MicroStrategy Intelligence Server?

Question

Accepted Answer

Troubleshooting MicroStrategy Intelligence Server involves systematic analysis, log review, and customer collaboration.

1. Gather detailed information from the customer about the issue, including error messages and steps to reproduce the problem.
2. Review relevant logs (e.g., Intelligence Server logs, application logs) to identify any anomalies or error codes.
3. Check the configuration settings of the MicroStrategy environment to ensure they align with best practices.
4. Reproduce the issue in a controlled environment to isolate the problem and test potential solutions.
5. Collaborate with the customer to implement fixes and verify that the issue is resolved, ensuring they understand the changes made.

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