How would you handle an irritating customer?

Question

Accepted Answer

I would remain calm, listen actively, and address their concerns to turn the situation into a positive experience.

Stay calm and composed: For example, if a customer is yelling, I would take a deep breath and maintain a steady tone.
Listen actively: I would let the customer express their frustrations without interrupting, showing that I value their input.
Empathize with their situation: I might say, 'I understand how frustrating this must be for you,' to validate their feelings.
Provide clear solutions: If a customer is upset about a billing error, I would explain the steps I will take to resolve it.
Follow up: After resolving the issue, I would check back with the customer to ensure their satisfaction.

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