How would you reduce attrition when a customer is not happy with the product roadmap?

Question

Accepted Answer

To save attrition when a customer is not happy with the product roadmap, it is important to address their concerns and provide alternative solutions.

Listen to the customer's concerns and understand their specific issues with the product roadmap.
Offer personalized solutions or alternatives that align with the customer's needs and expectations.
Engage in open and transparent communication to build trust and demonstrate a commitment to addressing their concerns.
Provide regular updates on the product roadmap and involve the customer in the decision-making process when possible.
Offer incentives or discounts to encourage the customer to stay and give the product roadmap another chance.

Accepted Answer

Will make it again after understanding the customer's point of view

Interview Questions Asked to Escalation Manager at Other Companies