How would you solve a customer's machine problem?

Question

Accepted Answer

To solve customer problems in machines, identify the issue, gather information, troubleshoot, and provide a solution.

Listen to the customer's problem and ask questions to gather more information.
Identify the issue and troubleshoot by checking the machine's components.
Provide a solution by repairing or replacing the faulty component.
Ensure customer satisfaction by testing the machine and confirming the problem is resolved.
Document the issue and solution for future reference.

Accepted Answer

First we need to ask the about the abnormalities inconvenience coming to the coustomer while running the machine

And then according to that we can go through with very basics if the problem is not familiar to us ,and if it is small problem then we can directly apply to solution.or we can also go through the manuals of machines if we are not getting conclusion.

Asked in Yizumi Precision Machinery (India)

How would you solve a customer's machine problem?

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