What do you understand by customer service? How would you handel an irritate customer? Where do you see in 5 years? What was the reason to leage your previous job? Are you flexible with Shift timings and Rotational offs? What do you know about (the process location for which you are hired) US or Uk or Australia process ?

Question

Accepted Answer

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

Active listening and empathy are key skills in handling an irritated customer
Apologize for the inconvenience caused and offer a solution to their problem
Stay calm and professional, even if the customer is being rude or aggressive
In 5 years, I see myself in a leadership role within the company
I left my previous job to pursue new opportunities and challenges
Yes, I am flexible with shift timings and rotational offs
I am familiar with the US/UK/Australia process and understand the specific requirements and expectations of each location

Accepted Answer

Yes iam understand customer service becose iam allready 1 year job the hote . Yes iam handel ..1 years ..hotel job ..yes i flexible .. no

Asked in Tech Mahindra

Interview Questions Asked to Senior Customer Service Representative at Other Companies