What is NPA What is the process of repo How to handle critical customer

Question

Accepted Answer

NPA stands for Non-Performing Assets, repo is a process of selling securities for cash with an agreement to repurchase them later, handling critical customers involves empathy and problem-solving skills.

NPA refers to loans or advances that are in default or are in arrears for a certain period of time.
Repo is a short form of repurchase agreement where securities are sold with an agreement to buy them back at a later date.
To handle critical customers, listen actively, empathize with their situation, remain calm, and offer solutions to their problems.
Examples: Offering a payment plan for a customer in financial distress, providing alternative products or services to resolve their issue.

Accepted Answer

1. If case is flow more than 3 months 
2. There are 4 steps 
3. Talk smoothly and coolly . Want to know the week point

Asked in DCB Bank

What is NPA What is the process of repo How to handle critical customer

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