What is the difference between voice and invoice processes?

Question

Accepted Answer

Voice process involves handling customer queries and issues over the phone, while invoice process involves managing billing and payment related tasks.

Voice process involves interacting with customers through phone calls or voice chats.
Invoice process involves managing billing, invoicing, and payment related tasks.
Voice process focuses on providing customer support, resolving queries, and addressing issues.
Invoice process focuses on generating invoices, tracking payments, and managing financial transactions.
Voice process requires good communication and problem-solving skills.
Invoice process requires attention to detail and knowledge of billing systems and financial processes.

Accepted Answer

Voice process means .. solving customers problem by call support .
And non voice process means providing support through mail or chatting.

What is the difference between voice and invoice processes?

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