If a customer asks for a service or solution you are not familiar with, how would you handle the situation?

Question

Accepted Answer

I would research and consult with colleagues to find a suitable solution for the customer.

Research the customer's request to understand the service or solution they are looking for
Consult with colleagues or experts in the field to gather more information
Offer alternative solutions or services that may meet the customer's needs
Communicate with the customer about the steps being taken to address their request
Provide updates on the progress of finding a suitable solution