Outlook is not receiving emails, but the network is working. How would you troubleshoot this issue?

Question

Accepted Answer

Troubleshoot Outlook email issues by checking settings, connectivity, and account configurations.

Check internet connectivity: Ensure the device is connected to the internet by browsing a website.
Verify Outlook settings: Check if the correct email account is configured and the server settings are accurate.
Examine the inbox rules: Look for any rules that might be moving emails to other folders or deleting them.
Inspect the spam/junk folder: Sometimes legitimate emails may end up in the spam folder.
Test sending emails: Try sending an email to see if the issue is one-way or if sending is also affected.
Check for updates: Ensure Outlook is updated to the latest version to avoid bugs.
Review antivirus/firewall settings: Sometimes security software can block email traffic.

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