10+ Network & System Engineer Interview Questions and Answers

I would start by checking the user's computer for any potential issues with the operating system or files.

• Check if the computer is properly connected to the network

• Verify if the user has the necessary permissions to access the files

• Check for any recent software updates or changes that may have caused the issue

• Run diagnostic tools to identify any hardware or software issues

• Test accessing the files from a different device to see if the issue is isolated to the user's computer

Asset management involves tracking and managing an organization's physical assets to optimize usage and reduce costs.

• Maintain an inventory of all assets including hardware, software, and equipment

• Track asset location, status, and usage to prevent loss or theft

• Implement a system for asset tagging and labeling for easy identification

• Regularly update asset records and conduct audits to ensure accuracy

• Utilize asset management software to streamline the process and improve efficie...read more

Troubleshoot Outlook email issues by checking settings, connectivity, and account configurations.

• Check internet connectivity: Ensure the device is connected to the internet by browsing a website.

• Verify Outlook settings: Check if the correct email account is configured and the server settings are accurate.

• Examine the inbox rules: Look for any rules that might be moving emails to other folders or deleting them.

• Inspect the spam/junk folder: Sometimes legitimate emails may end up...read more

To add a system to a domain, follow these steps and ensure proper configuration before handing it over to the user.

• Join the system to the domain by accessing System Properties > Computer Name > Change > Domain

• Enter the domain name and provide domain credentials when prompted

• Restart the system to apply the changes and ensure successful domain join

• Configure domain-specific settings such as group policies, network shares, and permissions

• Check network connectivity, access to doma...read more

Shared mailbox is accessed by multiple users with a single login, while distributed mailbox is spread across multiple servers for load balancing.

• Shared mailbox allows multiple users to access the same mailbox with a single login credential

• Distributed mailbox is spread across multiple servers for load balancing and redundancy

• Shared mailbox is typically used for team collaboration and sharing information

• Distributed mailbox helps in distributing the load of incoming emails acros...read more

Yes, I have experience working on active directory and running scripts.

• I have experience managing user accounts, groups, and permissions in Active Directory.

• I have written and executed PowerShell scripts to automate tasks in Active Directory.

• I have experience troubleshooting issues related to Active Directory replication and DNS.

• I have worked on integrating third-party applications with Active Directory for single sign-on.

• I have experience with Group Policy management and imp...read more

I am highly skilled in network troubleshooting and familiar with commands like ipconfig /release and /renew.

• I have extensive experience in troubleshooting network issues, including identifying and resolving connectivity problems.

• I am proficient in using commands like ipconfig /release and /renew to troubleshoot network configurations.

• I have successfully resolved issues related to IP address conflicts, DNS resolution, and network connectivity using these commands.

Yes, I have experience working with ticketing tools such as ServiceNow and Jira.

• Experience with ServiceNow and Jira ticketing tools

• Created, updated, and resolved tickets for various IT issues

• Assigned tickets to appropriate team members for resolution

• Monitored ticket queues and ensured timely responses

• Generated reports on ticketing metrics and trends

Yes, I have worked on exchange servers in previous roles.

• Managed and maintained exchange servers for email communication

• Configured email accounts, distribution lists, and mail flow rules

• Troubleshooted and resolved issues related to exchange servers

• Implemented security measures to protect exchange server data

Yes, I am comfortable working in shifts.

• I have previous experience working in shifts at my previous job.

• I am flexible with my schedule and can easily adapt to different shift timings.

• I understand the importance of round-the-clock support in a Systems & Network Engineer role.

BGP and OSPF are routing protocols used in networking to determine the best path for data packets to travel.

• BGP (Border Gateway Protocol) is an exterior gateway protocol used to exchange routing information between different autonomous systems.

• OSPF (Open Shortest Path First) is an interior gateway protocol used to find the shortest path for routing within a single autonomous system.

• BGP uses TCP for communication and is commonly used by Internet Service Providers (ISPs) to con...read more

STP and RSTP are network protocols used to prevent loops in Ethernet networks.

• STP stands for Spanning Tree Protocol and RSTP stands for Rapid Spanning Tree Protocol.

• STP is slower in converging compared to RSTP.

• RSTP provides faster convergence by using different port roles and states.

• Both protocols are used to prevent loops in Ethernet networks by blocking redundant paths.

• STP and RSTP operate at Layer 2 of the OSI model.

Router configuration involves setting up and managing the network settings of a router.

• Access the router's web interface by entering its IP address in a web browser

• Login with the admin credentials

• Configure WAN and LAN settings, such as IP address, subnet mask, and default gateway

• Set up port forwarding for specific services or applications

• Enable or disable firewall settings

• Update firmware for security patches and performance improvements