How would you handle an irate customer?

Question

Accepted Answer

To handle an irate customer, I would remain calm, actively listen to their concerns, empathize with their situation, offer solutions, and escalate if necessary.

Remain calm and composed
Listen actively and attentively to the customer's concerns
Empathize with the customer's situation and show understanding
Offer solutions or alternatives to address their issues
If unable to resolve, escalate the matter to a supervisor or manager

Accepted Answer

I will  give him/her  best Idea

Accepted Answer

A customer is iritated or frustrated then we should need to listen him and empathize with him and provide him the best resolution.

Accepted Answer

Just go by rules and as per the norms, don't argue or say anything provocative. Write or say only as per the norms.

Accepted Answer

Listen to the customer queries very carefully and patiently and then apologize to inconvenience caused and resolve the problem

Accepted Answer

Be apologetic and assure customer to take ownership to help him out, listen to the customer patiently, look out for best possible resolution as per process, reiterate the apology for the inconveniences caused and follow up with customer even after issue has been resolved

How would you handle an irate customer?

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