Brief professional introduction Process of change management KPI associated with change management PIR, CAB calls experience One experience where you have to deal with failed change One experience of annoying customer

Question

Accepted Answer

Experienced change manager with knowledge of change management process, KPIs, PIR, CAB calls, and handling failed changes and difficult customers.

Change management process involves planning, implementing, and monitoring changes to ensure successful outcomes
KPIs associated with change management include reduction in downtime, increased efficiency, and improved customer satisfaction
Experience with PIR (Post Implementation Review) and CAB (Change Advisory Board) calls to evaluate and approve changes
Handled a failed change where a software update caused system crashes, quickly rolled back changes and implemented a new plan
Dealt with an annoying customer who was dissatisfied with the timeline of a change, listened to their concerns and provided regular updates to ensure their satisfaction

Asked in Diebold Nixdorf

Brief professional introduction Process of change management KPI associated with change management PIR, CAB calls experience One experience where you have to deal with failed change One experience of annoying customer

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