How do you handle disagreements with customers?

Question

Accepted Answer

I handle disagreements with customers by actively listening, empathizing, and finding common ground to resolve issues effectively.

Listen actively to the customer's concerns without interrupting, ensuring they feel heard.
Empathize with their situation by acknowledging their feelings, e.g., 'I understand how frustrating this must be for you.'
Clarify the issue by asking open-ended questions to gather more information.
Offer solutions that align with company policies while considering the customer's needs, e.g., 'We can offer a refund or a replacement.'
Follow up after the resolution to ensure the customer is satisfied and to rebuild trust.

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