HOW TO HANDLE CUSTOMERS , TPM,PROCESS QUALITY, SPC,MSA

Question

Accepted Answer

Handling customers involves effective communication, empathy, and problem-solving skills. TPM, process quality, SPC, and MSA require attention to detail and adherence to established protocols.

Listen actively to customers' concerns and needs
Empathize with customers and show understanding
Offer solutions and options to resolve issues
Ensure adherence to TPM protocols for equipment maintenance
Maintain process quality by following established procedures
Use SPC to monitor and control process variability
Conduct MSA to ensure measurement system accuracy
Continuously improve processes to enhance customer satisfaction

Accepted Answer

1.Visit Customer end scheduled and implement the QMS system accordingly as per customer requirements and Q eye level should be matched.
2. Any types of issue response time and closer should be quick.
Rajkumar Sahu 
Head Mechanical Developments

Asked in UNO Minda

HOW TO HANDLE CUSTOMERS , TPM,PROCESS QUALITY, SPC,MSA

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